Business Continuity for Retailers – Loyalty & Engagement Online
How can retail brands ensure business continuity by seizing the opportunity of customer loyalty and engagement online? Retailers who can optimise their online presence benefit from an improved customer experience and drive additional revenue. During this webinar, our speakers will discuss the following:
- Having a 360-degree view of the customer journey from online searches, to store visits and stores’ experience feedback
- Reviewing the ways to ensure the overall brand, and individual locations can rank higher in local search and be found easier online
- Tapping into unstructured data customers are leaving online in conjunction with survey results to improve in-store experience
- Using AI and machine learning to discover operational insights and increase revenue