What’s NEW in Product
Special Fall Edition
Amplify your platform experience with the latest innovations, updates and resources
It’s the season for pumpkin everything…and at Reputation, it’s also the season for our highly anticipated fall release!
In today’s fast-paced business landscape, staying ahead demands actionable intelligence; so we are focusing our product development efforts on three pivotal areas that will reshape the way you engage with customers, manage your reputation, and stay competitive. We are excited to unveil the first in our series of quarterly releases, featuring new and enhanced tools that will:
- Elevate product and platform impact to drive demand and connect with consumer sentiment
- Deliver best-in-class reputation insights for strategic decision-making
- Leverage AI to discover untapped feedback data sources and richer insights to equip you to always know and always act in smarter, more impactful ways
Welcome to the reputation performance era! Grab your pumpkin spice latte and explore all the exciting features and enhancements coming your way.
Fall 2024 Featured Releases
- Business Listings: Enriched Apple listings capabilities
- Mobile App: Simplified social posting
- Publish: Expanded social publishing sources
- Reviews: Enhanced customer feedback details
- Review Response Sentiment Filters: Improved pending response sorting
- Reviews Feed: Updated UI & more download capabilities
- Sources: Detailed Autofind notifications and results
- Call for Beta Participants: Help shape Reputation’s product development
- Hot Off the Press: Read the latest guides, articles, case studies and more
Elevate Your Presence:
Enhanced Apple Listings Capabilities
As Apple continues to dominate the market, ensuring your business stands out on Apple platforms is more crucial than ever. We’ve invested heavily in Apple Business Connect to ensure your locations can win on Apple. With new features like cover photos, unmapped location identification, and location-specific logos, managing your Apple listings within the Reputation platform has never been easier.
- Cover Photos: You can now add cover photos to your listings to strengthen the look and feel of your listings on Apple. Coming soon for all Apple Listings users.
- Unmapped Location Identification: Quickly identify, match and connect any unmapped Apple locations to Reputation locations in just a few clicks! If you’ve added any locations to Reputation and/or Apple, this will make setup within Reputation dramatically easier. Available now for all Apple Listings users.
- Location Logos: You can now add a location-specific logo to each location for quick visual identification while managing your listings. Coming soon for all Apple Listings users.
Media Sensation:
Social Media Library in Mobile App
Social media managers, rejoice! The Reputation mobile app now includes direct access to your in-platform social media library, making it even more efficient to create engaging social content on the go. Content creators can browse all media that’s been assigned to their location(s), filter by album, type and tags, then seamlessly add photos or videos with a simple tap.
Available now in the Reputation mobile app for all Publish users.
Expand Your Social Network:
Meta Threads in Publish
This fall, we’re bringing Meta Threads to our social publishing tool, making it easier for you to amplify your brand’s presence across all major social networks. Create, schedule and post content to the latest social network phenomenon, track post performance and other key metrics for your brand and locations, and monitor how Threads posts compare to those on other major networks, like Facebook, Instagram, X and LinkedIn. We’ve also included responding capabilities, so you can join the online conversation and foster authentic, meaningful connections.
Coming soon for all Publish users.
See What They Mean:
Media in Reviews
We’re excited to announce continued enhancements to Reviews, making it even more powerful and user-friendly. In addition to faster performance, AI-powered review responses, and improved user experience, we’ve added the ability to view media from Google reviews directly within the feed, for a more comprehensive view of your customer feedback in one place.
Available now for all Reviews customers.
See the Positive (& Negative):
Review Sentiment Filters
Ensuring all customer interactions reflect your brand promise is crucial to your reputation performance, including review responses. Bulk Review Response helps your team quickly address both positive and negative reviews, with an approval workflow to maintain brand standards. However, the high volume of reviews can make it time consuming to find those needing extra attention.
Enter Review Sentiment Filters, an exciting new feature that allows you to quickly sort pending reviews by positive, negative and neutral sentiment. Now, you can more easily approve, edit or reject responses and prioritize those that need extra care.
Available now for all customers with Reviews and Bulk Actions; must have the new Reviews feed and Bulk Review Response approval flow enabled.
New View for Reviews:
Updated Reviews Feed UI
With more bulk action capabilities, intuitive review tagging and categorizing based on sentiment, the new Reviews feed is designed to further streamline your team’s efficiency and organization across all your locations. And AI-powered review responses make personalization easier than ever!
Our latest update adds more download capabilities to the new Reviews feed. You can now download your reviews as a .csv or Excel file, making it easier to share with key stakeholders.
Available now for all Reviews customers.
Better Connections:
Sources Enhancements
We continue to improve data collection from your reviews sources and provide a more seamless experience for collecting, monitoring and managing consumer feedback. The fall release includes several highly-anticipated enhancements…
Autofind Notifications:
Introducing the Sources Autofind Notifications feature—an innovative tool designed to enhance your location management experience. Now, users with Autofind Read permission can tailor notifications to their needs, choosing weekly or monthly summaries for location updates. This feature is a game-changer for customers with extensive locations, providing timely notifications and detailed summary reports when Autofind Locations are completed.
Available now for all customers with an Admin role &/or Autofind Read permission.
Autofind Results in Competitor Locations:
Users with an Admin role can effortlessly access Autofind suggestions directly on competitor location pages. This enhanced capability empowers you to accept or reject suggestions and add URLs to trigger Autofind locations, streamlining your competitive analysis and strategy.
Available now for all customers with an Admin role.
Edmunds.com Review Syndication Changes:
Get ready to up your review game with the Edmonds.com Review Syndication changes. This update introduces a robust email validation process, ensuring that all reviews have a verified user behind them, ultimately leading to higher syndication success rates.
Available now for all customers using Edmunds.com as a reviews source.
Cars.com Review Syndication Changes:
The new Review Syndication feature will significantly enhance your customer review process. Reviewers will now be prompted to select the make and model when submitting reviews, improving syndication success rates and delivering more accurate and detailed insights.
Available now for all customers using Cars.com as a reviews source.
Info Screen Enhancements:
Get ready for a new level of clarity and control with your integration management. Info Screen enhancements let you clearly see the type of token required for each source – like Reputation token, tenant token, Reputation password, and location token – eliminating confusion and streamlining your workflow. With accurate information displayed for token-based integrations, managing your connections becomes simpler and more efficient.
Available now for all customers with access to Sources.
What Else is NEW
RepConnect:
- We’ve added a new status color key designed to eliminate confusion and enhance user experience for those closely monitoring record statuses. Previously, records in process shared the same color as delayed records, often leading to misunderstandings. With this update, users can now instantly distinguish processing records, ensuring clarity and efficiency. This improvement not only streamlines workflow, but also boosts confidence in tracking real-time results.
- Location code and unique program code (UPC) mapping have been moved to the top of the mapping grid. By placing the location-code mapping at the forefront, users can expect a more efficient data mapping process and easier access to location filter data. This strategic repositioning enhances integration, enabling seamless functionality across all connectors utilizing location features.
- Additional RepConnect updates include reconnecting links to RepConnect training materials, setting the “Request Delay” limit to 90 days, and case sensitivity to dynamic template and dynamic mapping logic.
Sources:
- We continue expanding the available sources for collecting consumer feedback. This fall, we are proud to welcome Autohauskenner and Proven Expert. Once connected, users can monitor reviews and ratings (Autohauskenner), as well as surveys (Proven Expert) via the Reputation platform.
What’s NEW in Betas
Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.
Current Beta Features
- Saved Views for Inbox & the New Reviews Feed: Do you regularly use filters to sort your reviews or inbox messages? Ever wish you could save them as your default view, rather than adding them each time you log in? Join this Beta opportunity to test new functionality for creating new filter views, saving your favorite views and choosing your default view. Open to all customers with Reviews &/or Inbox.
Ready to join?
Click the button to email the Beta team or contact your Customer Success Manager to learn more.
Miss a Month of Product News?
Visit the archive to catch up on previous release announcements.
