What’s NEW in Product
Enhance your brand presence with deeper insights, personalized experiences, and broader reach across digital channels.
As the holiday season approaches, we’re not just celebrating what’s new, we’re reflecting on key releases that elevated your experience throughout the year. This December, we’re wrapping up a year of innovation with new features and product enhancements to Reviews, Listings, Surveys and more. As an added gift, we’re giving you a sneak peek at our winter release and a personal invitation to join us for the Winter 2025 Product Release and Roadmap webinar – your front-row seat to what’s next!
From all of us at Reputation, thank you for your partnership. We wish you a joyful holiday season and all the best for the new year!
December’s Featured Releases
- New Reviews Feed: Expanded reporting capabilities
- Business Listings: Streamlined category mapping
- Surveys: Enhanced formatting and functionality
- Engage: Improved message UI and dashboard widgets
- Year in Review: 2024’s most notable feature releases and product enhancements
- Sneak Peek: Winter 2025 Release and Roadmap webinar
- Hot Off the Press: Explore the latest guides, articles, case studies and more
Right on Time: Scheduled Reporting in New Reviews Feed
The new Reviews Feed is getting even better! With the addition of scheduled reporting, it’s easier than ever to stay updated on your reviews activity. Users can now schedule regular reports in CSV, PDF, or Excel formats, ensuring you always have the insights you need at your fingertips. Keep your team informed and your strategy on track with this powerful new functionality.
To switch to the new Reviews feed, contact your Customer Success Manager for details.
Check Your Local Listings: Streamlined Category Mapping
Gain greater control over your listing categories with the ability to update source-specific categories directly at the profile level. Whether addressing inaccuracies or adding new categories, digital marketers and SEO managers can now self-serve to optimize their listings and ensure accuracy across all their business profiles.
Available now for all Business Listings customers.
Tell Me More: Enhanced Surveys Functionality
We’re making it easier to collect valuable customer feedback with two exciting updates to the Surveys product:
- Survey Comment Response Strength Meter: To encourage more detailed and meaningful feedback, we’ve introduced a strength meter. This visual indicator helps respondents gauge the quality of their comments, leading to richer, more useful responses.
- Randomize Survey Questions: Flexibility just got a boost! You can now randomize the order of survey questions during the creation process, ensuring a more dynamic and unbiased survey experience for respondents.
These updates are just the beginning – stay tuned for even more exciting enhancements to the Surveys product in the year ahead!
Available now for all Surveys customers.
Get the Message: Improved Engage UI & Reporting
December brings big improvements to our social responding tool, Engage. With a sleek, SMS-inspired messenger interface, interacting with your customers and followers is more intuitive and feels more natural. And to more effectively track those interactions, we’ve added three new dashboard widgets:
- Resolution Time (Business Hours): Monitor how quickly your team is resolving issues during the workday
- Resolution Time (Total Time): Get the whole picture with resolution times that include working hours, after-hours, and weekends
- Engagements: Analyze total engagements and trends over time, for deeper insights
Available now for all Engage customers.
What Else Is NEW
This month, we’ve also introduced several updates across RepConnect and Sources to boost efficiency, enhance security, and provide more comprehensive data management. For more information about adding or using any of these features, please contact your Customer Success Manager.
RepConnect:
- Lookup Tables for Integration Exports: Save time with export files that now include lookup tables, eliminating manual imports.
- Chain Series of Data Transformations: Easily apply up to 10 data transformations in the mapping UI for streamlined formatting.
- Entrata SMS/Email Marketing Preferences: Retrieve accurate opt-in preferences directly from the Entrata platform for better marketing alignment.
- Account Lock Based on Failed Login Attempts: Enhanced security with stricter lockout thresholds and guided reset options.
Interested in the New Reviews Feed? Reach out to your account manager.
Sources:
- New Reviews Source: Track and manage reviews from Quandoo.co.uk, alongside other sources, for a complete reputation overview.
- Remove Autofind Results for Existing Location Pages: Avoid confusion with Auto Find suggestions excluded for locations already added.
- Standardized Properties and SubRatings Labels: Improved consistency across review properties and subratings for easier comparison.
- Autobody Review / AutoRepair Review Source Support: Monitor reviews from both brands under the unified name Autobody/AutoRepair.
A Few of Our Favorite Things: The Year in Review
2024 brought exciting updates and expanded platform functionality, all designed to help you elevate your reputation performance and connect more deeply with your customers. From enhanced analytics to streamlined workflows, we introduced features that made managing your brand easier and more impactful than ever. As we wrap up the year and look ahead to what’s next, here are some of our favorite releases of 2024:
New View for Reviews: Updated Reviews Feed UI
With more bulk action capabilities, intuitive review tagging and categorizing based on sentiment, the new Reviews feed is designed to further streamline your team’s efficiency and organization across all of your locations. And AI-powered review responses make personalization easier than ever! We’ve also added export capabilities, based on direct feedback from Beta customers: you can now export reviews in .csv or Excel formats.
To switch to the new Reviews feed, contact your Customer Success Manager for details!
Read more about this and other releases in the May edition.
Have It Your Way: Publish Data Explorer
Social metrics are as unique as the social programs themselves, so a one-size-fits-all approach to reporting…well, it just doesn’t fit. You told us you need more tailored profile and post metrics, in easily customizable and sortable formats. Introducing Publish Data Explorer, our latest customer-driven enhancement enabling you to personalize your metrics overview to see the data most important to you.
Data Explorer empowers you to analyze metrics for your social profiles and social posts in a dynamic, easy-to-read table format. Handpick essential columns and customize your view by grouping and sorting metrics by social or other attributes. This tailored approach ensures you get the most relevant and meaningful insights for your social program.
Read more about this and other releases in the June edition.
Follow the Leader: Location Leaderboard Enhancements
The location leaderboard provides a powerful view of consumer sentiment across all your locations, delivering a clear, actionable breakdown of key feedback categories. Since launching in 2023, it’s become a customer favorite for its ability to surface insights that drive meaningful improvements.
To make it even easier to access and use, we’ve introduced these key updates:
- Newly Renamed & Organized Tabs: The “Insights by Location” tab is now simply Leaderboards, better reflecting its purpose. You’ll find the Location Leaderboard under this tab for streamlined access.
- Enhanced Sorting & Filtering: Sort and filter by sentiment category to quickly pinpoint the insights that matter most to you.
- Expanded Display Capacity: View up to 50 locations on one page for simplified comparisons across a larger group of locations.
- Dashboard Integration: Add the new Location Leaderboard by Category widget to your reports and dashboards, enabling you to easily aggregate sentiment insights across the entire platform.
With these enhancements, the Location Leaderboard is now even more effective in helping you turn sentiment data into actionable insights across your business.
Read more about this and other releases in the November edition.
Elevate Your Presence: Enhanced Apple Listings Capabilities
As Apple continues to dominate the market, ensuring your business stands out on Apple platforms is more crucial than ever. We’ve invested heavily in Apple Business Connect to ensure your locations can win on Apple. With new features like cover photos, unmapped location identification, and location-specific logos, managing your Apple listings within the Reputation platform has never been easier.
- Unmapped Location Identification: Quickly identify, match and connect any unmapped Apple locations to Reputation locations in just a few clicks! If you’ve added any locations to Reputation and/or Apple, this will make setup within Reputation dramatically easier.
- Cover Photos: You can now add cover photos to your listings to strengthen the look and feel of your listings on Apple.
Location Logos: You can now add a location-specific logo to each location for quick visual identification while managing your listings.
Read more about this and other releases in the Fall edition.
Winter 2025 Release Preview
It may be cold outside, but things are heating up in the platform as we’re gearing up for the winter release! Packed with groundbreaking new products and feature enhancements, you’ll have the tools you need to manage your reputation performance more effectively than ever before. We’re also introducing a new dimension of data, taking you deeper into your consumer feedback to uncover insights that were previously out of reach.
We don’t want to give too much away, but we’re just too excited to keep it all to ourselves! Here’s a peek at what’s coming:
- Local Search Insights: Analyze keyword-specific rankings and trends to learn how consumers find and engage with your locations, and build data-driven strategies to optimize search visibility, enhance engagement, and prioritize marketing efforts for maximum ROI.
- Item-Level Feedback: Unlock granular insights to understand consumer sentiment like never before. This powerful tool provides deeper understanding, enabling smarter decisions and more personalized experiences for your customers.
Ready to see more?
Join us for the big reveal at our winter release webinar, Thursday, January 16.
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