We Our Customers
There is no excerpt because this is a protected post.
After partnering with Reputation, Kindred has leveraged the platform to track sentiment, monitor patience experience scores, and identify opportunities for improvement. Their review volume increased alongside their Reputation Score which fosters repeat business and loyalty for Kindred.
In an industry where 70% of customer decisions are directly impacted by reviews, Greystar needed an enterprise level solution that advanced its customer engagement strategy. Greystar used Reputation’s competitive intelligence tools to measure and benchmark their scores against best-in-class competitors and identify location strengths and weaknesses for improvement.
Sutter Health, a California-based healthcare organization, partnered with Reputation to ensure their online reputation reflected their brand. Reputation is helping Sutter Health improve patient experience by enabling the organization and its doctors to tune into what patients are saying and respond accordingly.
See how Actions enables Cortland to rapidly responding to customer communications. They are able to enhance their interactions with customers, improve response times, and ultimately boost their online reputation & customer loyalty.
Arbor leveraged our tools to help stabilize and extend their brand’s reach across the online marketplace. They garnered enthusiasm for their partnership with Reputation based on one simple metric: the better a company’s Reputation Score, the more sales leads it typically receives.
Read how one of the nation’s largest automotive retailers utilized Reputation’s Review product to identify opportunities for their stores to enhance customer experience. AutoNation is a very online-centric business, by evaluating their review insights, they were able to share their positive customer sentiment online.
Storage Asset Management (SAM), a Pennsylvania-based property management company that specializes in self-storage, leverages Reputation’s tools to scale their business. By utilizing our products SAM was able to better manage their customer communications and sentiments.
BrightSpring, a top provider of home- and community- based health services, came to Reputation in 2021 for help improving their consumer star ratings and reviews. The team quickly realized the power of our platform doesn’t end with consumers — it spans into employees.
By partnering with Reputation, Kia exceeded its own expectations and consolidated its place as one of Britain’s best-loved automotive brands with a staggering increase in its UK market share. They now boast a Reputation Score that sites above industry average, highlighting the effectiveness of the brand’s customer-first approach.
Westfield Shopping Centre: Retail CX Success Story Take the full story with you 0 Raised Net Promoter Score (NPS) from 24 to 39 0 Improved
Increase Leads through Social Listening “Every marketing decision we make has been powered by Reputation’s social listening platform.”– Anna Davis, Stryker Take the full story
Easily manage and grow your online presence to generate more revenue for your business
Learn how some of the top global brands use Reputation to manage, learn, and win
"In my opinion, the platform offers the best solution out there. The platform is great, easy to use, and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the power to respond and influence customers’ opinions in real-time, from within the Reputation platform.”
David Hart – Customer Experience Manager
"Reputation has held us to a higher standard. We use Reputation for operations management because it helps us uncover areas in which we need to make improvements."
"Reputation doesn’t so much enhance our customer listening, it IS our solution to customer listening. It is our comprehensive method of listening to, replying, and monitoring customer reviews. We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision making.”
"Reputation enables you to manage and optimize the most critical marketing tool in your toolbox - word-of-mouth - and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.”