We ♥ Our Customers

By partnering with Reputation, Renault achieved growth to surpass its closest automotive competitors.

Working with Reputation, Tortilla have become the UK’s highest-rated fast-casual Mexican restaurant chain.

The COVID-19 pandemic changed the way many companies do business, but perhaps none so significantly as those in the healthcare industry. When only frontline staff members were permitted to be at resident communities, EmpRes residents and staff members grew frustrated over lacking resources — and the company saw a sentiment dip. Check out how EmpRes partnered with Reputation to better track and engage with its data to enhance the company inside and out.

Disparate tools for reputation management, in a relationship-driven industry, across 39 locations, meant there was a need for a solution (and fast). Ken Ganley Auto and Reputation partnered to shift towards the automotive group’s business goals for pristine online reputation and customer-centricity.

The healthcare market can be cutthroat, so having tools and technology that run together seamlessly is critically important. Check out how Wilmington Health was able to overcome dipping review volumes and “solutions” that didn’t sync or solve by partnering with Reputation.

After partnering with Reputation, Kindred has leveraged the platform to track sentiment, monitor patience experience scores, and identify opportunities for improvement. Their review volume increased alongside their Reputation Score which fosters repeat business and loyalty for Kindred.

When your customer spans generations, communication matters. LaFontaine Automotive Group, a leading Michigan car dealer group, sought out to ensure their ultra-personalized customer relationship in-dealer translated online. Read on to learn how Reputation’s tools helped accomplish just that.

As an in-person business, Orangetheory had to shift tactics due to the COVID-19 pandemic. With about 1,200 studios in the U.S., the company struggled to keep information provided in business listing searches accurate. Orangetheory used Reputation to easily manage listings for each of its sites across the U.S. and bring awareness to its Orangetheory At Home offering.

The first step in increasing PRG’s Rep Score was to answer every review – the good, the bad, and the ugly. The key elements to Rep Score are review volume, spread, and response rates and PRG knew they needed to curate a strategy to hit all of those categories. By partnering with Reputation, their score increased from 594 to 800!

In an industry where 70% of customer decisions are directly impacted by reviews, Greystar needed an enterprise level solution that advanced its customer engagement strategy. Greystar used Reputation’s competitive intelligence tools to measure and benchmark their scores against best-in-class competitors and identify location strengths and weaknesses for improvement.

Arbor leveraged our tools to help stabilize and extend their brand’s reach across the online marketplace. They garnered enthusiasm for their partnership with Reputation based on one simple metric: the better a company’s Reputation Score, the more sales leads it typically receives.

Read how one of the nation’s largest automotive retailers utilized Reputation’s Review product to identify opportunities for their stores to enhance customer experience. AutoNation is a very online-centric business, by evaluating their review insights, they were able to share their positive customer sentiment online.