Actions

The Ticketing Platform to Eliminate Unresponsive Customer Communications

Speed up responses, automate and track in order to scale.

Examples of Actions product features

Speed Up Response Times

Automated Ticket Creation for New Comments and Reviews

Manage All Responses Via One Centralized Queue

Bring All Teams Together

Automatically Assign Tickets To The Right Team

Personalized Alerts and Queues to Ensure Resolution

Track Customer Support Performance

Set Goals to Improve Customer Experience

Measure Performance with Built-In Reports

Features of Actions

Ticket Automation

Examples of Actions ticketing automation

Support tickets get automatically created for all new customer comments.

Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.

Custom Queues

Examples of Actions custom queues

In addition to the master queue, easily set up custom queues.

Each team can have its own queue to focus on the tickets assigned to them.

Action Alerts™

Examples of Actions alerts

Trigger email and mobile notifications to team members whenever they get assigned a new ticket.

Don’t let a single ticket slip through the cracks.

Auto-Escalate™

Examples of Actions auto-escalate

Configure top-priority tickets to automatically escalate.

Ensure issue visibility based on topic, ticket age or other rules.

Goal Setting

Examples of Actions goal settings

Set goals for metrics such as customer response rates and ticket turnaround times.

Monitor progress and reward top performers.

“You can look at positive vs negative, you can look at reviews that are less than 3 stars, or reviews that are by location. You can even assign reviews to people or groups and look at reviews based on those categories.”

Dan F.

The Suburban Collection

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Simply provide your business email in the form to schedule a demo customized for your business’s specific needs, or give us a ring at 800-888-0924.