Actions
The Ticketing Platform to Eliminate Unresponsive Customer Communications
Speed up responses, automate and track in order to scale.
Speed Up
Response Times
Automated Ticket Creation for New Comments and Reviews
Manage All Responses Via One Centralized Queue
Bring All Teams
Together
Automatically Assign Tickets To The Right Team
Personalized Alerts and Queues to Ensure Resolution
Track Customer
Support Performance
Set Goals to Improve Customer Experience
Measure Performance with Built-In Reports
Features of Actions
Support tickets get automatically created for all new customer comments.
Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.
Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.
In addition to the master queue, easily set up custom queues.
Each team can have its own queue to focus on the tickets assigned to them.
Each team can have its own queue to focus on the tickets assigned to them.
Trigger email and mobile notifications to team members whenever they get assigned a new ticket.
Don’t let a single ticket slip through the cracks.
Don’t let a single ticket slip through the cracks.
Configure top-priority tickets to automatically escalate.
Ensure issue visibility based on topic, ticket age or other rules.
Ensure issue visibility based on topic, ticket age or other rules.
Set goals for metrics such as customer response rates and ticket turnaround times.
Monitor progress and reward top performers.
Monitor progress and reward top performers.
Features of Actions
Ticket Automation
Support tickets get automatically created for all new customer comments.
Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.
Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.
Custom Queues
In addition to the master queue, easily set up custom queues.
Each team can have its own queue to focus on the tickets assigned to them.
Each team can have its own queue to focus on the tickets assigned to them.
Action Alerts™
Trigger email and mobile notifications to team members whenever they get assigned a new ticket.
Don’t let a single ticket slip through the cracks.
Don’t let a single ticket slip through the cracks.
Auto-Escalate™
Configure top-priority tickets to automatically escalate.
Ensure issue visibility based on topic, ticket age or other rules.
Ensure issue visibility based on topic, ticket age or other rules.
Goal Setting
Set goals for metrics such as customer response rates and ticket turnaround times.
Monitor progress and reward top performers.
Monitor progress and reward top performers.
"You can look at positive vs negative, you can look at reviews that are less than 3 stars, or reviews that are by location. You can even assign reviews to people or groups and look at reviews based on those categories."
Dan F.
The Suburban Collection
Actions Resources
Automated Ticketing: A Win-Win for Customers and Companies
Discover how Reputation.com’s Actions automated ticketing solution helps companies collect, manage and resolve customer issues in a centralized platform.
How Automation Improves the Customer Experience
Managing customer expectations can be time-consuming and costly but automation can help by simplifying and streamlining processes that have a direct impact on customer experience.
3 Essential Ticket System Solutions
Reputation.com studied our customers’ pain points to identify these as the most salient features of a ticket management system that would bring them the greatest value. Here are the top three features we identified.
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