Actions
Streamline Your Workflows with Automatic Ticketing
Live up to your brand promise with automatic ticketing.
Automatically Create Tickets
Unify Internal Teams
Measure Outcomes
Features of Actions
Ticket Automation
Streamline your workflows with automatic ticket creation.
Build custom workflows based on custom criteria like review rating or key words.
Assign different teams to respond to different types of tickets.
Custom Queues
In addition to the master queue, easily set up custom queues.
Each team can have its own queue to focus on the tickets assigned to them.
Internal Alignment
Ensure each team responds to the right ticket type with smart filtering.
Create visibility among internal stakeholders with custom views.
Create custom statuses based on internal processes.
Real Time Updates
Reduce resolution time with automatic notifications.
Streamline communication by receiving notifications anytime a status changes.
Reduce Resolution Time
Automatically escalate tickets based on custom parameters. Track response rate and resolution time. Monitor tickets by user, location, and status.
Reputation Managed Services
Let us keep your brand accurate, engaged, and protected
AI Is Ranking You—With or Without Your Input
Discover how AI is redefining the rules of reputation management, and what modern brands must do to lead in the era of search-to-sentiment.
