Streamline Your Workflows with Automatic Ticketing

Live up to your brand promise with automatic ticketing.

Automatically Create Tickets

Proactively respond to issues to improve customer satisfaction and reduce churn

Respond to emerging trends by automatically categorizing ticket types

Unify Internal Teams

Address issues quickly by creating visibility among teams

Assign different teams to respond to different ticket types

Measure Outcomes

Set goals and measure your team’s performance

Easily identify areas of opportunity and improvement

Features of Actions

Ticket Automation

Streamline your workflows with automatic ticket creation.

Build custom workflows based on custom criteria like review rating or key words.

Assign different teams to respond to different types of tickets.

Custom Queues

In addition to the master queue, easily set up custom queues.

Each team can have its own queue to focus on the tickets assigned to them.

Internal Alignment

Ensure each team responds to the right ticket type with smart filtering.

Create visibility among internal stakeholders with custom views.

Create custom statuses based on internal processes.

Real Time Updates

Reduce resolution time with automatic notifications.

Streamline communication by receiving notifications anytime a status changes.

Reduce Resolution Time

Automatically escalate tickets based on custom parameters. Track response rate and resolution time. Monitor tickets by user, location, and status.

“You can look at positive vs negative, you can look at reviews that are less than 3 stars, or reviews that are by location. You can even assign reviews to people or groups and look at reviews based on those categories.”

Dan F.

The Suburban Collection

Get a Demo

Please submit the form below to schedule a custom demo.