Speed Up Response Times
Bring All Teams Together
Track Customer Support Performance
Features of Actions
Support tickets get automatically created for all new customer comments.
Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.
In addition to the master queue, easily set up custom queues.
Each team can have its own queue to focus on the tickets assigned to them.
Trigger email and mobile notifications to team members whenever they get assigned a new ticket.
Don’t let a single ticket slip through the cracks.
Configure top-priority tickets to automatically escalate.
Ensure issue visibility based on topic, ticket age or other rules.
Set goals for metrics such as customer response rates and ticket turnaround times.
Monitor progress and reward top performers.
“You can look at positive vs negative, you can look at reviews that are less than 3 stars, or reviews that are by location. You can even assign reviews to people or groups and look at reviews based on those categories.”
The Suburban Collection