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Actions

The Ticketing Platform to Eliminate Unresponsive Customer Communications

Speed up responses, automate and track in order to scale.

Speed Up
Response Times

Automated Ticket Creation for New Comments and Reviews

Manage All Responses Via One Centralized Queue

Bring All Teams
Together

Automatically Assign Tickets To The Right Team

Personalized Alerts and Queues to Ensure Resolution

Track Customer
Support Performance

Set Goals to Improve Customer Experience

Measure Performance with Built-In Reports

Features of Actions

  • Ticket Automation
  • Custom Queues
  • Action Alerts™
  • Auto-Escalate™
  • Goal Setting
Support tickets get automatically created for all new customer comments.

Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.
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In addition to the master queue, easily set up custom queues.

Each team can have its own queue to focus on the tickets assigned to them.
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Trigger email and mobile notifications to team members whenever they get assigned a new ticket.

Don’t let a single ticket slip through the cracks.
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Configure top-priority tickets to automatically escalate.

Ensure issue visibility based on topic, ticket age or other rules.
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Set goals for metrics such as customer response rates and ticket turnaround times.

Monitor progress and reward top performers.
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Features of Actions

Support tickets get automatically created for all new customer comments.

Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.
social-actions-tab01a
In addition to the master queue, easily set up custom queues.

Each team can have its own queue to focus on the tickets assigned to them.
social-actions-tab02a
Trigger email and mobile notifications to team members whenever they get assigned a new ticket.

Don’t let a single ticket slip through the cracks.
social-actions-tab03a
Configure top-priority tickets to automatically escalate.

Ensure issue visibility based on topic, ticket age or other rules.
social-actions-tab04a
Set goals for metrics such as customer response rates and ticket turnaround times.

Monitor progress and reward top performers.
social-actions-tab05a
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Actions Resources

3 Essential Ticket System Solutions

Reputation.com studied our customers’ pain points to identify these as the most salient features of a ticket management system that would bring them the greatest value. Here are the top three features we identified.

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