Transforming The Customer Experience For Restaurants & Hospitality

Grow your brand’s online presence, increase guest satisfaction, and improve digital communication while providing an unforgettable experience.

Sample of social suite interface
Circus Circus logo
Stonegate Group logo

Reputation is #1 in managing and improving the entire customer experience

Reputation gives Hospitality brands the solutions to turn feedback into action.

15 k+

restaurant locations managed globally.

94 %

of US diners are influenced by online reviews.

80 %

of the largest UK pub operators use Reputation.

Solutions for the Hospitality Industry

Dominate Local Search and Fill Reservations

Outrank your competition in local search and win guests with accurate location listings, great reviews, and high star ratings.

Our focus on online interactions with guests continues. We introduced Reputation in 2017 and through this tool we now respond to 93 percent of all online feedback. We have increased the feedback score…to 4 out of 5 reflecting the hard work undertaken in this area.

Phil Urban, CEO
Mitchells & Butlers
Example of Reviews dashboard

Ensure Exceptional Guest Experience

Send automated surveys to dig deep into customer feedback and boost your review volume and ratings.

At first we were just focused on customer reviews and surveys – but when we looked at all of the other things Reputation’s platform could do, I started to see a use for every part of it for our business to get that competitive advantage.

Chris Smith,
Roadchef
Sample of survey template preview

Leverage Insights to Beat Out Local Competition

Leverage Reputation Score (the equivalent of a credit score for your reputation) that goes beyond ratings and reviews to understand where your restaurant business shines and where you need to improve (and compare against the competition).

The higher the Reputation Score, the higher our like-for-like sales performance.

Simon Gaske
Director of Sales & CX, Stonegate Group
Rep Score auto group dashboard

Analyze Guest Feedback Trends in Real‑Time

Monitor and respond to your residents on social channels to build loyalty with your local communities.

I like that Reputation is set up to give me real-time sentiment. The platform provides a suite of options, giving us genuine integrity in the feedback as to whether what we’re doing is working or not.

Myles Doran
Former Commercial Director, Revolution Bars Group, PLC
Centralized Feedback dashboard

A Centralized Platform to Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

Get a Demo

Simply provide your business email in the form below to schedule a demo customized for your business. Alternatively, give us a ring. See contact details for your region here.