A fresh look at UK consumer behaviour: What 2,000 shoppers say about trust, reputation, and buying decisions in today’s marketplace.

Surprising survey insights from 2,000 UK consumers reveal how online reviews and social media shape reputations & drive purchases during shopping peaks.

Partnering with Reputation in January 2023, Duncan and Todd Group has transformed its approach to online reputation management, significantly enhancing customer engagement and driving customer acquisition and loyalty.

As a Reputation partner since 2017, Roadchef has revolutionised its customer engagement to drive customer acquisition and loyalty.

Discover online review trends for 1,690 optician locations in the UK. Check out our rankings of the UK's biggest optician brands.

Feedback matters when it improves the entire customer experience. Learn how leading property management company E&S Ring worked with Reputation to create a resident feedback loop across all the company’s locations. This resulted in the company making a big improvement in its star ratings and Reputation Score!

Retail CX Strategists, Tracey Pankhurst & Chris Sparling, explain why online customer feedback is crucial to retailers’ CX programmes.

Reputation's data scientists have analysed the customer experience trends of leading UK high street retail brands and ranked the top 10.

Scentre Group own and operate the Westfield brand in Australia & New Zealand, managing 42 Westfield shopping centres across the two countries. Need Decision With Reputation, Scentre Group-Westfield achieved a 219% increase in listing views. Results By implementing Reputation to drive their new customer-focused strategy, Scentre Group – Westfield: The RXM Effect With Reputation, Scentre […]

Want to know how your brand's products resonate with your customers? Get straight to the source by setting up social listening monitors.

Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their Google Business Profiles. But many businesses are unaware of how they can use their listings to be more inclusive to LGBTQ+ customers. Following are a few tips that are easy […]

Amidst the COVID-19 pandemic, no retailer is safe from a product shortage. We break down how to manage your brand's reputation in such a crisis.