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Resources Archive


Five Acceptance Insurance team members
How Acceptance Insurance Redefined Customer Relationships and Transformed Business Success
Discover how Acceptance Insurance, a trusted insurance agency, revolutionized its online presence with Reputation, driving remarkable growth in star ratings, reviews, and revenue. Explore their strategic shift towards unified customer relationship management that resonates with their ethos of community support.
How Roadchef Drives Customer Acquisition & Loyalty
As a Reputation partner since 2017, Roadchef has revolutionised its customer engagement to drive customer acquisition and loyalty.
Cropped shot of a female nurse hold her senior patient's hand. Giving Support. Doctor helping old patient with Alzheimer's disease. Female carer holding hands of senior man
How Circle Health Group Prioritised Patient Feedback & Exceeded Industry Standards
By partnering with Reputation, Circle Health Group prioritised patient feedback to deliver exceptional results exceeding industry standards.
NKCH Hospital East building
How North Kansas City Hospital & Meritas Health Were Able To Achieve Operational Success
NKCH & MH embarked on a partnership with Reputation to establish a comprehensive strategy for online reputation management and patient engagement.
Virtua urgent care facility in Washington Township
How Virtua Embraces Growth & Prioritizes Everybody, Always
Virtua Health is a leading academic health system in South New Jersey, committed to providing advanced, accessible, and trusted healthcare services.
UK Optician 'Quick Take' Report 2023-24
Discover online review trends for 1,690 optician locations in the UK. Check out our rankings of the UK's biggest optician brands.
UK Automotive 'Quick Take' Report 2023
Discover automotive customer experience trends as shown in online reviews, Google Business listings, and consumer sentiment for UK OEMs and dealerships.
How Businesses Can Transform Themselves with Customer Feedback
How does a business achieve digital transformation with customer feedback? We share our key takeaways from our fireside chat with Forrester Senior Analyst Colleen Fazio as we delve into the challenges and opportunities businesses face in listening to customers and leveraging their feedback to drive enterprise-wide improvements.
Young woman receiving laser facial treatment in cosmetology clinic.
How Sk:n Clinics Achieved Higher Customer Ratings and Improved Its Online Reputation
By partnering with Reputation, Sk:n Clinics dramatically enhanced its presence on Google and its online reputation overall.
The Case for Closing the Customer Feedback Loop
Stop losing customers & revenue due to poor feedback management. Forrester's report with our compliments reveals the importance of closing the feedback loop for customer loyalty & satisfaction. Get valuable insights now!
Four Healthcare Trends to Watch in 2023
Stay ahead of the curve in healthcare in 2023 with our guide to the latest industry trends. Discover how to become more patient-centric and successful with concrete feedback and insights from our concise and hard-hitting trends guide.
UK Private Healthcare 'Quick Take' Report 2023
Discover trends in online reviews for 171 UK private healthcare facilities.

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