The #1 Reputation Platform for Automotive

Improve online visibility and engagement. Increase sales and service leads. Drive higher customer satisfaction.

Over 1/3 of all U.S. automotive dealerships choose Reputation

Auto dealerships that effectively manage their online reputation see results:

0 x

More impressions on Google

0 x

More leads from listings

+ 0

More vehicle sales per year on average

+ 0 %

Increase sales volume on average

Solutions For The Automotive Industry

Gain Visibility and Sell More Cars
Collect Customer Feedback and Understand Sentiment
Leverage Insights To Beat Out Competitors
Centralize Feedback
Social Listening for Your Brand's Customer Experience

Outrank your competition in local search and win customers with accurate business listings, significantly more reviews, and high star ratings.

I love having all of our reviews in one place and that we can respond quickly and easily to any review regardless of what platform it was left on.

Les Eccleston,
Ralph Honda,
Rochester, New York

Send automated surveys to understand, analyze and action on customer feedback.

Leverage RepScore (our version of a credit score) to understand where your dealership shines and where you need to improve (and compare against the competition).

The platform is very intuitive and helps you find what you’re looking for very easily when it comes to finding the Reputation score for your business. I love the suggestions for improvements to your reputation score

Chris Adamson,
Jim Ellis Automotive Group

Our centralized platform lets you spend more time selling cars and less time managing systems and tools for your dealership

The features are also unmatched when it comes to streamlining the process and making it as easy as possible, and they regularly update the platform to add additional features and improvements where needed.

Kasey Kershner,
Mike Maroone Automotive

Solutions For The Automotive Industry

Gain Visibility and Sell More Cars

Outrank your competition in local search and win customers with accurate business listings, significantly more reviews, and high star ratings.

I love having all of our reviews in one place and that we can respond quickly and easily to any review regardless of what platform it was left on.

Les Eccleston,
Ralph Honda,
Rochester, New York

Collect Customer Feedback and Understand Sentiment

Send automated surveys to understand, analyze and action on customer feedback.

Leverage Insights To Beat Out Competitors

Leverage RepScore (our version of a credit score) to understand where your dealership shines and where you need to improve (and compare against the competition).

Chris Adamson,
Jim Ellis Automotive Group

Monitor your entire dealer group brand

Centralize Feedback

Our centralized platform lets you spend more time selling cars and less time managing systems and tools for your dealership

Kasey Kershner,
Mike Maroone Automotive

A Centralized Platform To Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

Competitive Reporting

Collect and analyze all of your competitors’ online customer feedback and track exactly how you compare—all in one simple dashboard.

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Social Suite and Listening

Understand customer sentiment, post performance and ROI to optimize and exceed expectations.

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Reviews and Review Booster

Monitor and respond to customer feedback across hundreds of review sites — while increasing ratings by more than 15%.

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Business Listings

Our research shows that complete and regularly updated business listings get 500% more views than those that are inaccurate or incomplete.

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Surveys

Increase your customer feedback volume 5 to 10X Our next generation surveys get you more responses, turn sentiment into action and help you amplify your feedback where it matters most.

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Insights & Actions

Break down sentiment and analyze all of that feedback to identify trends and topics in real-time.

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Messaging

Chat with customers and prospects via text message, Facebook Messenger and other popular channels — all from one central inbox.

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Location Pages

Get found and convert more customers across all of your locations with online reputation management.

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2021 Automotive Reputation Report Update

We analyzed 20,0000 automotive dealerships and their affiliated brands in the United States and Canada, 15,000 automotive dealerships and brands in Europe and 5 million customer-generated ratings and reviews.

Read the report

Additional Automotive Resources

Reputation Matters: 5 Factors Influencing The UK Car Buyer Experience

How are automotive brands and dealerships holding up during a time of unprecedented disruption? We analyzed consumer sentiment data across hundreds of dealer groups and more than 4,500 locations in the UK to uncover how car buyers feel about going back to their local dealerships.

Automotive Dealerships: Your Customers Dig Your Digital Experience

Auto dealers matter more than ever. But to succeed, they need to combine a strong digital presence with a great customer experience at the physical dealership. Learn more on why embracing Reputation Experience Management is the key for auto dealers to operate successfully online and on the lot.

5 Tips For Automotive Brands To Improve Using Reputation and Customer Experience

Reputation analyzed more than 18,000 automotive brands and dealerships across the U.S. to understand consumers’ sentiment and what automotive brands are doing right and wrong. Here we share insights about the state of the industry and where brands can improve.