Reputation’s got a brand new look and feel! See how feedback helps fuel business progress. Contact us to learn more.

Products
- Business Listings
  
  Show up at the top of search every time.
  
  Reviews & Review Booster
  
  Track, manage and respond to reviews in one place.
  
  Surveys
  
  Build and send surveys on the sites you care about.
  
  Social Suite
  
  Listen, like and respond to posts in one central location.
  
  Location Pages
  
  Get found and convert more customers at all your locations.
  
  Insights & Actions
  
  Understand sentiment, analyze feedback and take action with text analytics.
  
  Competitive Reporting
  
  See how you stack up against your competitors with our insights.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Solutions
- Automotive
  
  Increase leads, visibility and new customers for dealerships, groups and OEM brands.
  
  Property Management
  
  Increase resident satisfaction and drive occupancy rates across all properties.
  
  Healthcare
  
  Ensure exceptional patient experience across all locations.
  
  Hospitality
  
  Improve guest satisfaction and your brand's online presence.
  
  Retail
  
  Attract, convert and retain customers across all store locations.
  
  Senior Living
  
  Use feedback to deliver a high-quality experience for your residents.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Resources
Why Reputation
- The Platform
  
  Get results without managing multiple solutions.
  
  Data & Insights
  
  Streamline feedback, understand the data and take action to improve.
  
  Integrations
  
  Connect all business-critical systems with our 500+ integration partners.
  
  Bragging Rights
  
  Turn heads and build brand equity with our industry-leading platform.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO

Automotive

The #1 Reputation Platform for Automotive

Increase sales and service leads. Improve online visibility and engagement. Drive higher customer satisfaction. Our platform offers a complete solution for automotive dealerships, dealer groups and OEMs.

Over One-Third of Automotive Dealers in the U.S. Use Reputation

0 k+

Dealerships

0 k+

Locations

0 m+

Reviews and Organic Social Posts

The Reputation Difference

The Reputation data science team monitors over 18,000 automotive brands and dealerships in the United States, and 15,000 more across Canada and Europe, and the evidence is clear: Dealers that effectively manage their reputations see up to a 10-percent increase in average sales volume compared to those who do not manage their Reputation. The opposite is true as well, where dealers who have a drop in their Reputation Scores versus their competition see a corresponding drop in sales.

Additionally, dealerships with our managed services see 4X more leads from listings, 3X more Google Impressions and 60 more vehicle sales per year on average.

Look up the Reputation Score for thousands of U.S. dealers with our Automotive Portal.

Functionality and Flexibility to Meet Your Needs

Deploy surveys, collect reviews and increase volume and ratings on Google, Facebook and other key industry websites.
Use your Reputation Score for a holistic view of your brand online, including nine metrics related to ratings, reviews, social media, business listings and more.
Use the App wherever you are—on the lot or offsite. Send SMS review requests and access your dashboard to manage activity on the go.
Access Reputation University for on-demand training courses and webinars.
Save time and resources with help from our managed services team.

Attract More Prospective Sales and Service Customers

Your customer’s experience starts with search—the single most important decision in the car buying process. Outrank your competition in local search and win customers with accurate business listings, consistently great reviews and high star ratings. The Reputation platform brings it all together on one scalable dashboard.

Increase Customer Satisfaction and Reviews

Automatically send review requests by email and text messages to boost volume and positive ratings. Gather candid feedback from surveys to improve your business and deliver an exceptional experience for new and returning customers.

Monitor and Publish Content

Engage with communities on social media and review channels at scale, with relevant content and strategic social advertising—all in one place. Monitor what’s being said about your brand across multiple sites—and take action. Our content library, publishing capabilities and social media advertising programs enable you to manage and promote a consistent brand image across all channels and for each location.

Gain Alignment Across Your Organization and Network

Quickly and easily monitor the performance for all your dealerships and multiple customer interactions. Use trends and sentiment analysis to gain actionable insights for sales and service operations, employee training and more. Get line-of-sight within a single rooftop or across multi-location groups and brand networks with Reputation’s scalable platform.

Rank Higher and Increase Revenue

Our Reputation Score directly correlates with increased revenue. Know where you stand against your competitors with our prescriptive, actionable insights that bring together all solicited and unsolicited customer interactions.

Reputation Score X is the only true benchmark of what the customer is really thinking, and helps our employees consistently provide a better brand experience.

MARC CANNON

Chief Customer Experience Officer, AutoNation

The platform became our most powerful tool during lockdown…used the platforms’ insights to help us understand the levels of service our customers were receiving across those dealerships that were operating aftersales only services and supported our gradual reopening too.

David Mullins

Manager of Customer Experience, Groupe Renault

David Mullins

Manager of Customer Experience, Groupe Renault

Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your brand's online reputation—and that of your competition.

Additional Automotive Resources

Reputation Matters: 5 Factors Influencing The UK Car Buyer Experience

How are automotive brands and dealerships holding up during a time of unprecedented disruption? We analyzed consumer sentiment data across hundreds of dealer groups and more than 4,500 locations in the UK to uncover how car buyers feel about going back to their local dealerships.

Why Reputation Matters: Google, Red Wing Shoes and Pearle Vision Weigh in on the Pandemic and its Impact on Retail

No one can deny the dramatic impact Covid-19 has had on the Retail industry. As soon as the shelter-in-place orders were announced, stores closed…

5 Tips For Automotive Brands To Improve Using Reputation and Customer Experience

Reputation analyzed more than 18,000 automotive brands and dealerships across the U.S. to understand consumers’ sentiment and what automotive brands are doing right and wrong. Here we share insights about the state of the industry and where brands can improve.

Business Listings

Reviews & Review Booster

Surveys

Social Suite

Location Pages

Insights & Actions

Competitive Reporting

Get the tools you need to turn every interaction into a competitive advantage.

Automotive

Property Management

Healthcare

Hospitality

Retail

Senior Living

Get the tools you need to turn every interaction into a competitive advantage.

The Platform

Data & Insights

Integrations

Bragging Rights

Get the tools you need to turn every interaction into a competitive advantage.

The #1 Reputation Platform for Automotive

Over One-Third of Automotive Dealers in the U.S. Use Reputation

Dealerships

Locations

Reviews and Organic Social Posts

The Reputation Difference

Functionality and Flexibility to Meet Your Needs

Attract More Prospective Sales and Service Customers

Increase Customer Satisfaction and Reviews

Monitor and Publish Content

Gain Alignment Across Your Organization and Network

Rank Higher and Increase Revenue

Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your brand's online reputation—and that of your competition.

Additional Automotive Resources

Reputation Matters: 5 Factors Influencing The UK Car Buyer Experience

Why Reputation Matters: Google, Red Wing Shoes and Pearle Vision Weigh in on the Pandemic and its Impact on Retail

5 Tips For Automotive Brands To Improve Using Reputation and Customer Experience

Company

Contact

Newsletter

Request a Demo