Competitive Intelligence
Understand and Leverage Your Competitors’ Strengths and Weaknesses
Capture, analyze and take action on your competitive landscape
Compare Against Competitor Data
Understand Competitor Customer Sentiment
Save Time and Money
Features of Competitive Intelligence
Key Performance Metrics: You vs. The Competition
Hand-select the brands you’d like to evaluate.
Compare performance metrics such as star ratings, review volume, response rates and Reputation Score industry benchmarks in a custom dashboard.
Sentiment Analysis in Real-Time
Understand your competitors’ performance based on comparisons across key categories related to your business, customer feedback and industry.
Deep dive into positive and negative customer experiences to identify themes from their online reviews.
Turn data insights into an actionable “to-do” list and prioritize areas that need attention.
AI-Powered SWOT Analysis
Isolate a specific competitor’s feedback data to understand the why behind their online reputation.
Pinpoint strengths and weaknesses across their customer journey and business operations. Use the learnings to fuel your brand’s campaigns, messaging and business strategies.
Track Trends & Emerging Opportunities
Detect key issues and inflection points driving positive and negative trends across multiple segments and time periods.
Proactively identify opportunities or risks across segments and receive recommendations on how to get the competitive edge.
Share Insights and Expertise to Drive Action
Arm your organization with gathered insights to fuel your strategic business initiatives.
Automatically generate executive-ready reports that include easy to digest data charts, graphs and read-outs of actual competitor reviews.
Put Competitive Intelligence into action to:
- Run promotional campaigns
- Improve operations across departments and locations
- Make better-informed leadership decisions
