Centralize Your Most Important Customer Conversations

One central inbox to collect, track, and respond to feedback from leads and customers.

Examples of the Inbox response time feature

One Inbox to Manage All Conversations

Chat with Customers Through Multiple Channels

A Centralized Location for all Communication

Improve Your Customer Service Offering

Leverage Templates to Scale Responses

Filter Through Conversations by Topic

Generate Leads and Drive Efficiency

Enhance Conversations by Sharing Pictures and Video

Consolidate Conversations from Multiple Sources

Features of Inbox

Message Templates

Scale your response effort by answering frequently asked questions with templates.

Our templates offer the ability to include PDFs, images, or emojis to boost customer engagement.

Inbox Message Templates screengrab

Smart Routing

Easily filter out unresponded messages and assign them to other employees or location managers.

Routing ensures that customers get the appropriate response.

Inbox Smart Reporting screengrab

Resolution Assigning

Add internal notes to conversations and mark them as “Done.”

End completed conversations with a review request so customers can share their experiences.

Inbox Resolution Assigning screengrab

Conversation Reporting

Integrate your CRM system with Inbox in order to track metrics.

Monitor time to respond, response rate, and average time to close to improve follow-through and customer resolution.

Inbox Conversation Reporting screengrab

Take Your Conversations With You

Begin conversations on desktop or mobile.

Chat with your prospects and customers from any device.

Inbox Mobile Conversations screengrab

Automated Responses

Use rules-based responses to communicate with your customer inquiries.

Inbox Automated Responses screengrab

“Reputation’s tool is great at pulling everything together. We can see the metrics behind messages too — how long was our response time, are we getting more customer service messages or sales, etc.”

Melissa S.

Storage Asset Management

“In our dashboard, we can see associated channels and messages all in one inbox. We can program messages to be sent to clients and create automated workflows based on certain keywords.”

Urban P.


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