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Inbox

Your Most Important Customer Conversations Centralized

One central inbox to collect, track, and respond to feedback from leads and customers.

One Inbox to Manage All Conversations

Chat with Customers Through Multiple Channels

A Centralized Location for all Communication

Improve Your Customer Service Offering

Leverage Templates to Scale Responses

Filter Through Conversations by Topic

Generate Leads and Drive Efficiency

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Enhance Conversations by Sharing Pictures and Video

Consolidate Conversations from Multiple Sources

Features of Inbox

  • Message Templates
  • Smart Routing
  • Resolution Assigning
  • Conversation Reporting
  • Take Your Conversations With You
  • Automated Responses
Scale your response effort by answering frequently asked questions with templates.

Our templates offer the ability to include PDFs, images, or emojis to boost customer engagement.
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Easily filter out unresponded messages and assign them to other employees or location managers.

Routing ensures that customers get the appropriate response.
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Add internal notes to conversations and mark them as “Done.”

End completed conversations with a review request so customers can share their experiences.
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Integrate your CRM system with Inbox in order to track metrics.

Monitor time to respond, response rate, and average time to close to improve follow-through and customer resolution.
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Begin conversations on desktop or mobile.

Chat with your prospects and customers from any device.
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Use rules-based responding to communicate with your customer inquiries.

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Features of Inbox​

Scale your response effort by answering frequently asked questions with templates.

Our templates offer the ability to include PDFs, images, or emojis to boost customer engagement.
social-inbox-tab03a
Easily filter out unresponded messages and assign them to other employees or location managers.

Routing ensures that customers get the appropriate response.
social-inbox-tab01a
Add internal notes to conversations and mark them as “Done.”

End completed conversations with a review request so customers can share their experiences.
social-inbox-tab04a
Integrate your CRM system with Inbox in order to track metrics.

Monitor time to respond, response rate, and average time to close to improve follow-through and customer resolution.
social-inbox-tab02a

Use rules-based responding to communicate with your customer inquiries.

social-inbox-tab05a

Use rules-based responding to communicate with your customer inquiries.

social-inbox-tab05a
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Inbox Resources

Social Reach vs Impressions

Introducing Messaging by Reputation

With Messaging by Reputation, you can capture this new conversation channel and win sales and loyalty from customers who reach out to your business via popular messaging services.

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