Train Retail Workers with CX in Mind
COVID-19 has created more than a few hardships for many retail businesses, for those that do come out on the other side they will likely need to place a strong…
Show up at the top of search every time.
Track, manage and respond to reviews in one place.
Build and send surveys on the sites you care about.
Listen, like and respond to posts in one central location.
Get found and convert more customers at all your locations.
Understand sentiment, analyze feedback and take action with text analytics.
See how you stack up against your competitors with our insights.
Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Increase resident satisfaction and drive occupancy rates across all properties.
Ensure exceptional patient experience across all locations.
Improve guest satisfaction and your brand's online presence.
Attract, convert and retain customers across all store locations.
Use feedback to deliver a high-quality experience for your residents.
Get results without managing multiple solutions.
Streamline feedback, understand the data and take action to improve.
Connect all business-critical systems with our 500+ integration partners.
Turn heads and build brand equity with our industry-leading platform.
Retail
The Reputation platform helps businesses act on insights to win in local search, improve sentiment and increase store revenue.
Reputation matters—especially in retail where customer experience is a huge differentiating factor from Amazon and other pure e-tailers. The award-winning Reputation platform is fully integrated with Google and leverages the company’s significant investments in Google Cloud to help retailers succeed where the customer journey most often begins—with a local search. Outrank the competition and win customers with accurate and robust business listings, consistently great reviews, high star ratings and SEO-optimized Store Pages.
Increase positive ratings and reviews, respond at scale and use customer input to improve operations with the Reputation platform. Retailers using our review products rank higher in search, convert more shoppers and have higher volumes of repeat customers than the competition.
And with our proprietary Review BoosterTM you can increase review volume by 40 percent and improve review sentiment by 20 percent.
Tackle vulnerabilities down to the store-level, before they become larger problems. The Reputation platform flags issues, recommends actions and provides you with lessons learned.
DOUG ZARKIN
Pearle Vision, Chief Marketing Officer
COVID-19 has created more than a few hardships for many retail businesses, for those that do come out on the other side they will likely need to place a strong…
If you’re just starting on your CX journey or your current program isn’t delivering the returns you expected, these design best practices can help you turn customer feedback into actionable insights.
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
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