COVID-19 has created more than a few hardships for many retail businesses, for those that do come out on the other side they will likely need to place a strong…
Listen to the Voice of the Customer and Act on Their Insights
The Reputation platform helps businesses act on insights to win in local search, improve sentiment and increase store revenue.
Brands that Improve Their Reputation Scores the Most Have 3X Higher Sales Growth
Reputation matters—especially in retail where customer experience is a huge differentiating factor from Amazon and other pure e-tailers. The award-winning Reputation platform is fully integrated with Google and leverages the company’s significant investments in Google Cloud to help retailers succeed where the customer journey most often begins—with a local search. Outrank the competition and win customers with accurate and robust business listings, consistently great reviews, high star ratings and SEO-optimized Store Pages.
Increase Positive Customer Reviews
Increase positive ratings and reviews, respond at scale and use customer input to improve operations with the Reputation platform. Retailers using our review products rank higher in search, convert more shoppers and have higher volumes of repeat customers than the competition.
And with our proprietary Review BoosterTM you can increase review volume by 40 percent and improve review sentiment by 20 percent.
Monitor and Publish Content Across Social
Learn from Feedback and Take Action
Tackle vulnerabilities down to the store-level, before they become larger problems. The Reputation platform flags issues, recommends actions and provides you with lessons learned.
Rank Higher and Increase Revenue
Pearle Vision, Chief Marketing Officer
Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your business's online reputation—and that of your competition.
If you’re just starting on your CX journey or your current program isn’t delivering the returns you expected, these design best practices can help you turn customer feedback into actionable insights.