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Retail

Listen to the Voice of the Customer and Act on Their Insights

The Reputation platform helps businesses act on insights to win in local search, improve sentiment and increase store revenue.

Why Reputation Matters for Retail

Brands that Improve Their Reputation Scores the Most Have 3X Higher Sales Growth

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havertys
pandora
Pearl vision
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Attract More
Customers

Reputation matters—especially in retail where customer experience is a huge differentiating factor from Amazon and other pure e-tailers. The award-winning Reputation platform is fully integrated with Google and leverages the company’s significant investments in Google Cloud to help retailers succeed where the customer journey most often begins—with a local search. Outrank the competition and win customers with accurate and robust business listings, consistently great reviews, high star ratings and SEO-optimized Store Pages.

Increase Positive Customer Reviews

Increase positive ratings and reviews, respond at scale and use customer input to improve operations with the Reputation platform. Retailers using our review products rank higher in search, convert more shoppers and have higher volumes of repeat customers than the competition.

And with our proprietary Review BoosterTM you can increase review volume by 40 percent and improve review sentiment by 20 percent.

Monitor and Publish Content Across Social

Publish localized content, listen to what’s being said about your brand across social media and take action real-time to improve your customer experience.

Learn from Feedback and Take Action

Tackle vulnerabilities down to the store-level, before they become larger problems. The Reputation platform flags issues, recommends actions and provides you with lessons learned.

Rank Higher and Increase Revenue

The Reputation Score is a proprietary measurement that directly correlates with increased revenue. Know where you stand against your competitors with our prescriptive, actionable insights that bring together all solicited and unsolicited data points.
[Reputation] enables you to manage and optimize the most critical marketing tool in your toolbox—word-of-mouth—and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.

DOUG ZARKIN
Pearle Vision, Chief Marketing Officer

Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your business's online reputation—and that of your competition.

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Explore More

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Best Practices for Effective CX Design in 2021

If you’re just starting on your CX journey or your current program isn’t delivering the returns you expected, these design best practices can help you turn customer feedback into actionable insights.

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