Reputation’s got a brand new look and feel! See how feedback helps fuel business progress. Contact us to learn more.

Products
- Business Listings
  
  Show up at the top of search every time.
  
  Reviews & Review Booster
  
  Track, manage and respond to reviews in one place.
  
  Surveys
  
  Build and send surveys on the sites you care about.
  
  Social Suite
  
  Listen, like and respond to posts in one central location.
  
  Location Pages
  
  Get found and convert more customers at all your locations.
  
  Insights & Actions
  
  Understand sentiment, analyze feedback and take action with text analytics.
  
  Competitive Reporting
  
  See how you stack up against your competitors with our insights.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Solutions
- Automotive
  
  Increase leads, visibility and new customers for dealerships, groups and OEM brands.
  
  Property Management
  
  Increase resident satisfaction and drive occupancy rates across all properties.
  
  Healthcare
  
  Ensure exceptional patient experience across all locations.
  
  Hospitality
  
  Improve guest satisfaction and your brand's online presence.
  
  Retail
  
  Attract, convert and retain customers across all store locations.
  
  Senior Living
  
  Use feedback to deliver a high-quality experience for your residents.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Resources
Why Reputation
- The Platform
  
  Get results without managing multiple solutions.
  
  Data & Insights
  
  Streamline feedback, understand the data and take action to improve.
  
  Integrations
  
  Connect all business-critical systems with our 500+ integration partners.
  
  Bragging Rights
  
  Turn heads and build brand equity with our industry-leading platform.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO

Retail

Listen to the Voice of the Customer and Act on Their Insights

The Reputation platform helps businesses act on insights to win in local search, improve sentiment and increase store revenue.

Brands that Improve Their Reputation Scores the Most Have 3X Higher Sales Growth

Attract More
Customers

Reputation matters—especially in retail where customer experience is a huge differentiating factor from Amazon and other pure e-tailers. The award-winning Reputation platform is fully integrated with Google and leverages the company’s significant investments in Google Cloud to help retailers succeed where the customer journey most often begins—with a local search. Outrank the competition and win customers with accurate and robust business listings, consistently great reviews, high star ratings and SEO-optimized Store Pages.

Increase Positive Customer Reviews

Increase positive ratings and reviews, respond at scale and use customer input to improve operations with the Reputation platform. Retailers using our review products rank higher in search, convert more shoppers and have higher volumes of repeat customers than the competition.

And with our proprietary Review Booster^TMyou can increase review volume by 40 percent and improve review sentiment by 20 percent.

Monitor and Publish Content Across Social

Publish localized content, listen to what’s being said about your brand across social media and take action real-time to improve your customer experience.

Learn from Feedback and Take Action

Tackle vulnerabilities down to the store-level, before they become larger problems. The Reputation platform flags issues, recommends actions and provides you with lessons learned.

Rank Higher and Increase Revenue

The Reputation Score is a proprietary measurement that directly correlates with increased revenue. Know where you stand against your competitors with our prescriptive, actionable insights that bring together all solicited and unsolicited data points.

[Reputation] enables you to manage and optimize the most critical marketing tool in your toolbox—word-of-mouth—and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.

DOUG ZARKIN
Pearle Vision, Chief Marketing Officer

Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your business's online reputation—and that of your competition.

Explore More

Train Retail Workers with CX in Mind

COVID-19 has created more than a few hardships for many retail businesses, for those that do come out on the other side they will likely need to place a strong…

Best Practices for Effective CX Design in 2021

If you’re just starting on your CX journey or your current program isn’t delivering the returns you expected, these design best practices can help you turn customer feedback into actionable insights.

Reputation Matters: 5 Factors Driving Shoppers Into Stores this Holiday Season

Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience

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Listen to the Voice of the Customer and Act on Their Insights

Brands that Improve Their Reputation Scores the Most Have 3X Higher Sales Growth

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Monitor and Publish Content Across Social

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Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your business's online reputation—and that of your competition.

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Train Retail Workers with CX in Mind

Best Practices for Effective CX Design in 2021

Reputation Matters: 5 Factors Driving Shoppers Into Stores this Holiday Season

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