Manage The Entire Retail Customer Experience With Reputation

Increase visibility, customer loyalty, and understand consumer sentiment to grow your store’s revenue.

Retail brands globally trust Reputation to improve their Customer's Experience

The importance of Retail brands managing their online reputation is paramount:

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of customers’ reference reviews before buying a product.

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of consumers who search for a local business visit them within 24 hours.

0 %

of buyers still prefer to buy from a physical store.

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3x higher sales growth from brands that leverage Reputation.

Solutions For The Retail Industry

Skyrocket Local Search and In-Store Foot Traffic
Leverage Surveys to Improve In-Store Customer Experience
Social Listening To Stay Ahead of The Latest Retail Trends
Centralize Feedback Down To The Store-Level

Outrank your competition in local search and attract customers with accurate location listings, great reviews, and high star ratings.

As a foundational element of our SEO strategy, Reputation delivers tremendous value to Orangetheory by ensuring local communities have accurate, timely information about nearby studios and alternative services. This helps keep members engaged and active, providing a competitive advantage for Orangetheory now and in the months ahead.

Jay Bolling,
Tombras Agency,
Orangetheory

Send automated surveys, understand and action on shoppers’ feedback making improvements from staff to stores and communications to customer experiences.

[Reputation] enables you to manage and optimize the most critical marketing tool in your toolbox—word-of-mouth—and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.

Doug Zarkin,
Chief Marketing Officer,
Pearle Vision

Quickly monitor your store’s reputation, performance and customer sentiment both online and in-store with our centralized dashboard.

The best way to fully understand on-site customer experience is to apply AI, natural language processing and machine learning to the vast cloud of unprompted, unstructured data on the social web.

Dr. Brad Null,
Chief Scientist,
Reputation

Solutions For The Retail Industry

Skyrocket Local Search and In-Strore Foot Traffic

Outrank your competition in local search and attract customers with accurate location listings, great reviews, and high star ratings.

Jay Bolling,
Tombras Agency,
Orangetheory

Leverage Surverys to Improve In-Store Customer Experience

Send automated surveys, understand and action on shoppers’ feedback making improvements from staff to stores and communications to customer experiences.

Doug Zarkin,
Chief Marketing Officer,
Pearle Vision

Listen to your customer’s interests and their buying patterns to optimize everything from digital promotion to in-store displays.

We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision-making.

Michael Scarfe,
Research Manager,
Scentre Group (Owner and operation of Westfield in Australia and New Zealand)

Centralize Feedback Down To The Store-Level

Quickly monitor your store’s reputation, performance and customer sentiment both online and in-store with our centralized dashboard.

The best way to fully understand on-site customer experience is to apply AI, natural language processing and machine learning to the vast cloud of unprompted, unstructured data on the social web.

Dr. Brad Null,
Chief Scientist,
Reputation

A Centralized Platform To Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

Competitive Reporting

Collect and analyze all of your competitors’ online customer feedback and track exactly how you compare—all in one simple dashboard.

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Social Suite and Listening

Understand customer sentiment, post performance and ROI to optimize and exceed expectations.

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Reviews and Review Booster

Monitor and respond to customer feedback across hundreds of review sites — while increasing ratings by more than 15%.

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Business Listings

Our research shows that complete and regularly updated business listings get 500% more views than those that are inaccurate or incomplete.

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Surveys

Increase your customer feedback volume 5 to 10X Our next generation surveys get you more responses, turn sentiment into action and help you amplify your feedback where it matters most.

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Insights & Actions

Break down sentiment and analyze all of that feedback to identify trends and topics in real-time.

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Messaging

Chat with customers and prospects via text message, Facebook Messenger and other popular channels — all from one central inbox.

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