Social Suite
Social Media Listening Publishing Responding Analytics
Use customer sentiment to boost your brand perception with our robust social media management tool
Learn The Perception of Your Brand
Monitor Brand Keywords Easily and at Scale
Analyze Industry Trends within Your Customer Base
Perform Competitor
Analysis
Track Competitor Mentions Across Social Platforms
Benchmark Performance Against Your Competition
Manage All Social Channels In One Place
One Location to Analyze Social Media Engagement
Oversee Campaign Content Across All Channels
Features of Social Listening and Social Management Tools
Customizable Real-Time Alerts & Mentions — Set alerts for mentions and trending keywords to gain real-time updates to manage customer communications and crises.
Real-Time Sentiment Analysis Reports — Analyze customer sentiment minute-by-minute to measure experience and make instantaneous improvements.
Competitive Dashboard Report — Compare mentions, share of voice, spread, and reach against your competitors in order to benchmark your performance.
Real-Time Sentiment Analysis Reports — Analyze customer sentiment minute-by-minute to measure experience and make instantaneous improvements.
Competitive Dashboard Report — Compare mentions, share of voice, spread, and reach against your competitors in order to benchmark your performance.
Access data across multiple social media platforms.
Identify top-performing content and the best time to post.
Track engagement metrics and follower counts.
Identify top-performing content and the best time to post.
Track engagement metrics and follower counts.
Consolidate all approved, branded assets in one centralized place.
Post now, schedule for later or save posts as drafts.
Our hashtag tool offers suggestions to properly tag your posts.
Post now, schedule for later or save posts as drafts.
Our hashtag tool offers suggestions to properly tag your posts.
Manage all messages, comments, and inquiries across all locations from one centralized inbox:
- Direct Messages
- Social Media Comments
- SMS Messages
- Google Inquiries
Features of Social Listening and Social Management Tools
Social Posting, Scheduling and Responding
Cross-post and respond to comments across major social media platforms.
Integrated scheduling capabilities to automate your social posts.
Built-in approval workflows for your teams.
Integrated scheduling capabilities to automate your social posts.
Built-in approval workflows for your teams.
Social Listening
Customizable Real-Time Alerts & Mentions — Set alerts for mentions and trending keywords to gain real-time updates to manage customer communications and crises.
Real-Time Sentiment Analysis Reports — Analyze customer sentiment minute-by-minute to measure experience and make instantaneous improvements.
Competitive Dashboard Report — Compare mentions, share of voice, spread, and reach against your competitors in order to benchmark your performance.
Real-Time Sentiment Analysis Reports — Analyze customer sentiment minute-by-minute to measure experience and make instantaneous improvements.
Competitive Dashboard Report — Compare mentions, share of voice, spread, and reach against your competitors in order to benchmark your performance.
Customizable Social Posting Analytics Dashboard
Access data across multiple social media platforms.
Identify top-performing content and the best time to post.
Track engagement metrics and follower counts.
Identify top-performing content and the best time to post.
Track engagement metrics and follower counts.
Smart Assets Library
Consolidate all approved, branded assets in one centralized place.
Post now, schedule for later or save posts as drafts.
Our hashtag tool offers suggestions to properly tag your posts.
Post now, schedule for later or save posts as drafts.
Our hashtag tool offers suggestions to properly tag your posts.
Cross-channel Inbox
Manage all messages, comments, and inquiries across all locations from one centralized inbox:
- Direct Messages
- Social Media Comments
- SMS Messages
- Google Inquiries
"We have multiple businesses and being able to do most reputation management from one dashboard is a HUGE time saver."
Doug W.
Larson Automotive Group
"I've worked in CRMs like Sprout Social, Hubspot, BirdEye, Hootsuite and more, and can say working with Reputation is a great way to keep everything organized and in one place."
Chelsey O.
Westdale
"Reputation has the best product on the market when it comes to managing social media accounts — this system has it all!"
Angela F.
Tipton
Social Resources
How to Create a Social Listening Strategy
We show you what you need to know about social listening, from its benefits to creating a marketing strategy. Improve your customer experience today.
How Do You Create a Social Listening Crisis Management Plan?
Did you know social media listening can help you get ahead of a crisis? Here’s how to add it into your business’s existing crisis management plan.
The Difference Between Social Media Reach and Impressions
What’s the difference between reach vs impressions and which is more important? From Facebook to Instagram to Twitter, find out which metric is essential for your social goals.
Social Listening & Social Monitoring: What’s the Difference?
Social media monitoring and social listening are two distinct marketing strategies. We break down the difference between the two.
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Integrated scheduling capabilities to automate your social posts.
Built-in approval workflows for your teams.