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Social Suite

Social Media Listening Publishing Responding Analytics

Use customer sentiment to boost your brand perception with our robust social media management tool

Learn The Perception of Your Brand

Monitor Brand Keywords Easily and at Scale

Analyze Industry Trends within Your Customer Base

Perform Competitor
Analysis

Track Competitor Mentions Across Social Platforms 

Benchmark Performance Against Your Competition

Manage All Social Channels In One Place

One Location to Analyze Social Media Engagement

Oversee Campaign Content Across All Channels

Features of Social Listening and Social Management Tools

  • Social Posting, Scheduling and Responding
  • Social Listening
  • Customizable Social Posting Analytics Dashboard
  • Smart Assets Library
  • Cross-channel Inbox
Cross-post and respond to comments across major social media platforms.

Integrated scheduling capabilities to automate your social posts.

Built-in approval workflows for your teams.
social-suite-tab01b
Customizable Real-Time Alerts & Mentions — Set alerts for mentions and trending keywords to gain real-time updates to manage customer communications and crises.

Real-Time Sentiment Analysis Reports — Analyze customer sentiment minute-by-minute to measure experience and make instantaneous improvements.

Competitive Dashboard Report — Compare mentions, share of voice, spread, and reach against your competitors in order to benchmark your performance.
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Access data across multiple social media platforms.

Identify top-performing content and the best time to post.

Track engagement metrics and follower counts.
social-suite-tab03b
Consolidate all approved, branded assets in one centralized place.

Post now, schedule for later or save posts as drafts.

Our hashtag tool offers suggestions to properly tag your posts.
social-suite-tab04g
Manage all messages, comments, and inquiries across all locations from one centralized inbox:

  • Direct Messages
  • Social Media Comments
  • SMS Messages
  • Google Inquiries
social-suite-tab05b

Features of Social Listening and Social Management Tools​

Cross-post and respond to comments across major social media platforms.

Integrated scheduling capabilities to automate your social posts.

Built-in approval workflows for your teams.
social-suite-tab01b
Customizable Real-Time Alerts & Mentions — Set alerts for mentions and trending keywords to gain real-time updates to manage customer communications and crises.

Real-Time Sentiment Analysis Reports — Analyze customer sentiment minute-by-minute to measure experience and make instantaneous improvements.

Competitive Dashboard Report — Compare mentions, share of voice, spread, and reach against your competitors in order to benchmark your performance.
social-suite-hero-01b
Access data across multiple social media platforms.

Identify top-performing content and the best time to post.

Track engagement metrics and follower counts.
social-suite-tab03b
Consolidate all approved, branded assets in one centralized place.

Post now, schedule for later or save posts as drafts.

Our hashtag tool offers suggestions to properly tag your posts.
social-suite-tab04g
Manage all messages, comments, and inquiries across all locations from one centralized inbox:

  • Direct Messages
  • Social Media Comments
  • SMS Messages
  • Google Inquiries
social-suite-tab05b
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Your customers are talking, but are you really listening?

Social Resources

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