The Search for Senior Care Begins Online
Your resident and employee experience is more important than ever.
of senior care consumers did not have one community in mind when starting their search.
of senior care consumers start their research on Google.
of senior living community residents used online reviews during the selection process.
of U.S. adults read 10+ reviews, and 23% read 20 or more when selecting care.
Solutions for the Senior Care Industry
Gain Visibility and Attract More Residents
Show up when and where residents and their loved ones are searching for care with accurate business listings, great reviews, and high star ratings.
Collect Feedback to Improve Experience With Surveys
Improve your survey effectiveness with our automated and customizable solution, including CoreQ, resident, family, patient, and employee surveys.
We are utilizing surveys to get a gauge on post move-in sentiment. The sales team loves it. We can then use the results as a training opportunity for our team to be better!”Mary Cate Spires
Marketing Consultant, The Arbor Company
Gain a Competitive Advantage to Become a Leading Community
Understand and use your competitors’ strengths and weaknesses to benchmark your community’s strengths and weaknesses.
With the Competitive Intelligence tool, Reputation quickly condenses strengths and weaknesses so we can action on those regularly, not annually but weekly and monthly.”Leigh White
VP, Communications/PR, BrightSpring
Centralize Important Conversations in One Inbox
Manage conversations in a central inbox to collect, track, and respond to feedback from multiple channels like text, social, and Google chat.
Since implementing Inbox Messaging, we’ve received over 8.8k messages and improved our average response time to 11 min.”Adam Bryan
Director of Sales and Marketing, Hawthorn Senior Living
Social Listening to Stay Ahead of Trends in Senior Care
Keep up with what’s being said about your community online with social listening insights.
A Centralized Platform to Manage and Grow Your Business
Effortlessly manage your online reputation and customer communication from one location.
Collect and analyze all of your competitors’ online customer feedback and track exactly how you compare—all in one simple dashboard.
Social Suite and Listening
Understand customer sentiment, post performance and ROI to optimize and exceed expectations.
Reviews and Review Booster
Monitor and respond to customer feedback across hundreds of review sites — while increasing ratings by more than 15%.
Our research shows that complete and regularly updated business listings get 500% more views than those that are inaccurate or incomplete.
Increase your customer feedback volume 5 to 10x. Our next generation surveys get you more responses, turn sentiment into action and help you amplify your feedback where it matters most.
Insights & Actions
Break down sentiment and analyze all of that feedback to identify trends and topics in real-time.
Chat with customers and prospects via text message, Facebook Messenger and other popular channels —all from one central inbox.
Get found and convert more customers across all of your locations with online reputation management.