Healthcare's Digital Front Door For An Exceptional Patient Experience

A unified platform to drive provider selection, connect patients with doctors and improve care with deep insight into patient feedback.

Reputation is the cure for poor patient experience.

Every patient wants the best possible Healthcare provider, we’ll help them find you:

0 %

of healthcare consumers use online reviews to evaluate providers.

0 %

of patients are willing to pay more for a better experience.

0 %

of healthcare consumers prefer doctors rated 4 out of 5 stars.

0 x

more healthcare website traffic comes from search than direct visits.

Solutions For The Healthcare Industry

Gain Visibility and Acquire More Patients
Enable Access to Drive In-Network Referrals
Collect Patient Feedback and Improve Patient Experience
Leverage Insights To Be The Top Provider
Proactively Monitor Local Emergencies via Social Listening

Show up when and where patients are searching for care with accurate business listings, great reviews, and high star ratings.

Reputation is definitely driving more views and visits across our locations….People are clicking through and booking appointments with our doctors because they’re ranking higher in search and displaying better star ratings.

Nolan Perry,
Head of Reputation and Engagement,
Sutter Health

Make it easier than ever for patients to search and find the care provider of their choice.

Send automated surveys and request feedback to understand how you can provide a better patient experience.

We partnered with Reputation.com to implement review requesting and the results were incredible. In four months, we increased positive review volume 10X, boosted our click-to-call rate nearly 200 percent and improved our average star rating from 3.5 to 4.8.

George Hampton,
Sr. Director, Marketing,
Multicare Health System

Leverage Reputation Score (our version of a credit score) to understand where your organization shines and where you need to improve – and benchmark against the competition.

Innovation is a cornerstone of Banner’s mission and we’re fortunate to have Reputation as a partner as we shape the future of healthcare,” said Alexandra Morehouse, Chief Marketing Officer, Banner Health. “Ranking among the national reputation leaders is a testament to the work we are doing to improve the Digital Front Door for patients and earn loyalty in the communities we serve.

Alex Morehouse,
CMO,
Banner Health

Solutions For The Healthcare Industry

Gain Visibility and Acquire More Patients

Show up when and where patients are searching for care with accurate business listings, great reviews, and high star ratings.

Nolan Perry,
Head of Reputation and Engagement,
Sutter Health

Enable Access to Drive In-Network Referrals

Make it easier than ever for patients to search and find the care provider of their choice.

Collect Patient Feedback and Improve Patience Experience

Send automated surveys and request feedback to understand how you can provide a better patient experience.

George Hampton,
Sr. Director, Marketing,
Multicare Health System

Leverage Insights To Be The Top Provider

Leverage Reputation Score (our version of a credit score) to understand where your organization shines and where you need to improve – and benchmark against the competition.

Alex Morehouse,
CMO,
Banner Health

Listen for patient experience trends, crisis management, and more while engaging with consumers on all social media channels from one platform.

A Centralized Platform To Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

Competitive Reporting

Collect and analyze all of your competitors’ online customer feedback and track exactly how you compare—all in one simple dashboard.

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Social Suite and Listening

Understand customer sentiment, post performance and ROI to optimize and exceed expectations.

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Reviews and Review Booster

Monitor and respond to customer feedback across hundreds of review sites — while increasing ratings by more than 15%.

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Business Listings

Our research shows that complete and regularly updated business listings get 500% more views than those that are inaccurate or incomplete.

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Surveys

Increase your customer feedback volume 5 to 10X Our next generation surveys get you more responses, turn sentiment into action and help you amplify your feedback where it matters most.

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Insights & Actions

Break down sentiment and analyze all of that feedback to identify trends and topics in real-time.

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Messaging

Chat with customers and prospects via text message, Facebook Messenger and other popular channels — all from one central inbox.

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Location Pages

Get found and convert more customers across all of your locations with online reputation management.

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2021 Healthcare Reputation Report

We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.

Read the report