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The Leading Marketing and Patient Experience Platform

Drive provider and location selection and improve consumer experience. Help patients find and choose your doctors, hospitals and clinics, and improve care with deep insights into patient feedback.

Feedback Drives Consumer Choice in Healthcare

  • 80 percent of healthcare consumers trust online reviews, according to a 2020 survey conducted by YouGov and Reputation.
  • 78 percent of healthcare consumers want the doctor they choose to be rated 4/5 stars or higher.
  • Google is the #1 review site used by healthcare consumers.

Learn More About the Reputation Difference

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Improve Experience and Retain Patients and Providers

Understand the voice of the customer by creating a single Feedback Hub to synthesize all aspects of the consumer experience—at every point of interaction with your brand. Reputation can help you identify which specific issues are most important to your patients. Gain a holistic view of consumer sentiment around your brand, medical group, service line or individual locations. Identify where improvements are needed—all the way to the individual provider or location level.

Monitor and Publish Content

Engage local communities on social media and review channels at scale with relevant content and strategic social advertising—all in one place. Use Social Suite to package content into local, regional or interest-based campaigns, and schedule posts for maximum impact with local audiences across your geographies. Manage online reviews and create HIPAA-compliant, standard processes for quicker service recovery through our Actions module.

Improve Your Online Visibility to Attract and Acquire New Patients

Google My Business is a critical new digital front door for healthcare consumers, who increasingly favor Google’s knowledge panel over a branded website. Reputation ensures you make Google My Business part of your omnichannel access to care. Drive more online appointment scheduling, increase the number of calls to your call center or promote virtual care—reaching patients when and where they are searching. Whether you want to drive more traffic to urgent care, specialty clinics, hospitals or individual physician listings, we can help you improve search engine optimization (SEO) for your brand through our Review Booster offering. Manage your data in the right places, at the right time, for the right healthcare consumer. Reputation partners with the sites patients use to find and schedule care.

Drive Volumes When and Where You Need Them

Create a central repository to manage and disseminate the most accurate, complete data for your doctors and locations. We help healthcare brands improve and manage their websites’ Find-a-Doctor function—taking it from an underutilized tool, to a robust, referral-driving platform used by consumers and other providers. Expand SEO by launching optimized Pages for locations and providers, then connect patients to online scheduling, telehealth and other digital platforms by activating online scheduling on your listings and profiles.

We partnered with Reputation.com to implement review requesting and the results were incredible. In four months, we increased positive review volume 10X, boosted our click-to-call rate nearly 200 percent and improved our average star rating from 3.5 to 4.8.

George Hampton

Sr. Director, Marketing, MultiCare Health System

Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your firm's online reputation—and that of your competition.

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