The Leading Marketing and Patient Experience Platform
Drive provider and location selection and improve consumer experience. Help patients find and choose your doctors, hospitals and clinics, and improve care with deep insights into patient feedback.
Feedback Drives Consumer Choice in Healthcare
- 80 percent of healthcare consumers trust online reviews, according to a 2020 survey conducted by YouGov and Reputation.
- 78 percent of healthcare consumers want the doctor they choose to be rated 4/5 stars or higher.
- Google is the #1 review site used by healthcare consumers.
Learn More About the Reputation Difference
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Improve Experience and Retain Patients and Providers
Monitor and Publish Content
Engage local communities on social media and review channels at scale with relevant content and strategic social advertising—all in one place. Use Social Suite to package content into local, regional or interest-based campaigns, and schedule posts for maximum impact with local audiences across your geographies. Manage online reviews and create HIPAA-compliant, standard processes for quicker service recovery through our Actions module.
Improve Your Online Visibility to Attract and Acquire New Patients
Drive Volumes When and Where You Need Them
We partnered with Reputation.com to implement review requesting and the results were incredible. In four months, we increased positive review volume 10X, boosted our click-to-call rate nearly 200 percent and improved our average star rating from 3.5 to 4.8.
Sr. Director, Marketing, MultiCare Health System