Healthcare's Digital Front Door For An Exceptional Patient Experience
A unified platform to drive provider selection, connect patients with doctors and improve care with deep insight into patient feedback.
Reputation is the cure for poor patient experience.
Every patient wants the best possible Healthcare provider, we’ll help them find you:
of healthcare consumers use online reviews to evaluate providers.
of patients are willing to pay more for a better experience.
of healthcare consumers prefer doctors rated 4 out of 5 stars.
improvement in online search rankings.
Solutions For The Healthcare Industry
Show up when and where patients are searching for care with accurate business listings, great reviews, and high star ratings.
Reputation is definitely driving more views and visits across our locations….People are clicking through and booking appointments with our doctors because they’re ranking higher in search and displaying better star ratings.
Nolan Perry,
Head of Reputation and Engagement,
Sutter Health
Make it easier than ever for patients to search and find the care provider of their choice.
Send automated surveys and request feedback to understand how you can provide a better patient experience.
We partnered with Reputation.com to implement review requesting and the results were incredible. In four months, we increased positive review volume 10X, boosted our click-to-call rate nearly 200 percent and improved our average star rating from 3.5 to 4.8.
George Hampton,
Sr. Director, Marketing,
Multicare Health System
Leverage Reputation Score (our version of a credit score) to understand where your organization shines and where you need to improve – and benchmark against the competition.
Innovation is a cornerstone of Banner’s mission and we’re fortunate to have Reputation as a partner as we shape the future of healthcare,” said Alexandra Morehouse, Chief Marketing Officer, Banner Health. “Ranking among the national reputation leaders is a testament to the work we are doing to improve the Digital Front Door for patients and earn loyalty in the communities we serve.
Alex Morehouse,
CMO,
Banner Health
Listen for patient experience trends, crisis management, and more while engaging with consumers on all social media channels from one platform.
Solutions For The Healthcare Industry
Show up when and where patients are searching for care with accurate business listings, great reviews, and high star ratings.
Reputation is definitely driving more views and visits across our locations….People are clicking through and booking appointments with our doctors because they’re ranking higher in search and displaying better star ratings.
Nolan Perry,
Head of Reputation and Engagement,
Sutter Health
Make it easier than ever for patients to search and find the care provider of their choice.
Send automated surveys and request feedback to understand how you can provide a better patient experience.
We partnered with Reputation.com to implement review requesting and the results were incredible. In four months, we increased positive review volume 10X, boosted our click-to-call rate nearly 200 percent and improved our average star rating from 3.5 to 4.8.
George Hampton,
Sr. Director, Marketing,
Multicare Health System
Leverage Reputation Score (our version of a credit score) to understand where your organization shines and where you need to improve – and benchmark against the competition.
Innovation is a cornerstone of Banner’s mission and we’re fortunate to have Reputation as a partner as we shape the future of healthcare,” said Alexandra Morehouse, Chief Marketing Officer, Banner Health. “Ranking among the national reputation leaders is a testament to the work we are doing to improve the Digital Front Door for patients and earn loyalty in the communities we serve.
Alex Morehouse,
CMO,
Banner Health
Listen for patient experience trends, crisis management, and more while engaging with consumers on all social media channels from one platform.
A Centralized Platform To Manage and Grow Your Business
Effortlessly manage your online reputation and customer communication from one location.
Competitive Reporting
Social Suite and Listening
Reviews and Review Booster
Business Listings
Surveys
Insights & Actions
Messaging
Location Pages
2021 Healthcare Reputation Report
We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.
Additional Healthcare Resources
Thriving in the Face of Change: 5 Consumer Experience and Marketing Trends for Healthcare
What’s next for healthcare in a post-pandemic world? Our new whitepaper examines some of the ways healthcare providers are rethinking their strategic priorities and adopting rapid digital transformation.
Using Technology to Achieve an ‘Outstanding’ CQC Rating
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
Introducing the 2021 Healthcare Reputation Report
We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.
Mastering the Marketing Technology Stack for Healthcare
Is your healthcare organization’s marketing technology stack lacking? We can help your team get the most out of the tools available to you.
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