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From brand promise to consumer voices: t The power of feedback in modern healthcare marketing
Reputation + Becker's Healthcare: From Brand Promise to Consumer Voices
As healthcare marketers navigate changes in a volatile industry, they can know one thing is certain: we’ve reached a tipping point where patients increasingly rely on crowdsourced consumer feedback rather than brand promises or provider referrals when seeking care.
2024 Healthcare Rankings Report
The 2024 Healthcare Rankings Report delves into the ever-changing landscape of the industry and one thing becomes clear: patients prioritize feedback when selecting care.
2024 Healthcare Trends Guide
2024 Healthcare Trends Guide
The 2024 Healthcare Trends Guide explores four pivotal trends shaping the healthcare industry, namely strategic imperatives in healthcare: M&A, the consumerization of healthcare, the impacts of the healthcare talent crisis, mergers & acquisitions (M&A) activity and the adaptation to AI-enhanced healthcare discovery.
The Healthcare Online Reputation Management Guide
Healthcare Online Reputation Management Guide
The Healthcare Online Reputation Management Guide provides essential insights for navigating the digital landscape of healthcare.
Wilmington Health entrance
How Wilmington Health Utilizes Its Partnership with Reputation to Reach More Patients and Improve Overall Care Quality
The healthcare market can be cutthroat, so having tools and technology that run together seamlessly is critically important. Check out how Wilmington Health was able to overcome dipping review volumes and “solutions” that didn’t sync or solve by partnering with Reputation.
How to Respond to Negative Online Healthcare Reviews
Curious about how healthcare organizations handle negative reviews? Discover strategies to navigate HIPAA compliance, foster a positive tone, and transform unfavorable experiences into opportunities for growth.
Mastering HIPAA-Compliant Patient Review Responses: A Comprehensive Guide
Discover the essential strategies for HIPAA-compliant patient review responses with our comprehensive guide. Learn essential strategies to navigate patient feedback professionally, safeguarding your organization from potential HIPAA pitfalls.
The What, Why, and How of Requesting Healthcare Reviews
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
Enhancing Care: Integrating Patient Feedback for a Robust Employee Advocacy Program
Discover the transformative impact of incorporating patient feedback into your healthcare system's employee advocacy program. Learn how recognition based on real-time reviews enhances morale, reduces burnout, and improves staff performance.
How Duncan and Todd Elevated Customer Service and Maximised ROI
Partnering with Reputation in January 2023, Duncan and Todd Group has transformed its approach to online reputation management, significantly enhancing customer engagement and driving customer acquisition and loyalty.
Mastering Online Reputation: How to do More with Less
Unlock the potential of online reviews in healthcare and win over 94% of potential patients who rely on them. Check out this webinar to discover best practices and practical steps to drive provider selection and create better patient relationships – with the personnel resources you have today.
Cropped shot of a female nurse hold her senior patient's hand. Giving Support. Doctor helping old patient with Alzheimer's disease. Female carer holding hands of senior man
How Circle Health Group Prioritised Patient Feedback & Exceeded Industry Standards
By partnering with Reputation, Circle Health Group prioritised patient feedback to deliver exceptional results exceeding industry standards.

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