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Resources Archive


How Duncan and Todd Elevated Customer Service and Maximised ROI
Partnering with Reputation in January 2023, Duncan and Todd Group has transformed its approach to online reputation management, significantly enhancing customer engagement and driving customer acquisition and loyalty.
Mastering Online Reputation: How to do More with Less
Unlock the potential of online reviews in healthcare and win over 94% of potential patients who rely on them. Check out this webinar to discover best practices and practical steps to drive provider selection and create better patient relationships – with the personnel resources you have today.
Cropped shot of a female nurse hold her senior patient's hand. Giving Support. Doctor helping old patient with Alzheimer's disease. Female carer holding hands of senior man
How Circle Health Group Prioritised Patient Feedback & Exceeded Industry Standards
By partnering with Reputation, Circle Health Group prioritised patient feedback to deliver exceptional results exceeding industry standards.
NKCH Hospital East building
How North Kansas City Hospital & Meritas Health Were Able To Achieve Operational Success
NKCH & MH embarked on a partnership with Reputation to establish a comprehensive strategy for online reputation management and patient engagement.
Virtua urgent care facility in Washington Township
How Virtua Embraces Growth & Prioritizes Everybody, Always
Virtua Health is a leading academic health system in South New Jersey, committed to providing advanced, accessible, and trusted healthcare services.
UK Optician 'Quick Take' Report 2023-24
Discover online review trends for 1,690 optician locations in the UK. Check out our rankings of the UK's biggest optician brands.
UK Automotive 'Quick Take' Report 2023
Discover automotive customer experience trends as shown in online reviews, Google Business listings, and consumer sentiment for UK OEMs and dealerships.
Young woman receiving laser facial treatment in cosmetology clinic.
How Sk:n Clinics Achieved Higher Customer Ratings and Improved Its Online Reputation
By partnering with Reputation, Sk:n Clinics dramatically enhanced its presence on Google and its online reputation overall.
Four Healthcare Trends to Watch in 2023
Stay ahead of the curve in healthcare in 2023 with our guide to the latest industry trends. Discover how to become more patient-centric and successful with concrete feedback and insights from our concise and hard-hitting trends guide.
UK Private Healthcare 'Quick Take' Report 2023
Discover trends in online reviews for 171 UK private healthcare facilities.
Care Industry 'Quick Take' Report 2023
Care Industry ‘Quick Take’ Report 2023 Reputation’s Data Science team analysed the resident experience trends from Carehome and Google reviews of 2,500+ care facilities across the UK. ‘2023 Care Industry Quick Take Report’ offers analysis and tips to help care groups like your company to respond to resident experience trends and ultimately deliver higher standards […]
Reputation for Health: The Power of Review Requesting
In an industry where personal reputation and business reputation go hand-in-hand, learn how Reputation and Intermountain Health partnered to create a powerful review-requesting strategy that turned skeletal business listings into robust footprints.

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