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Resources Archive


Four Healthcare Trends to Watch in 2023
Stay ahead of the curve in healthcare in 2023 with our guide to the latest industry trends. Discover how to become more patient-centric and successful with concrete feedback and insights from our concise and hard-hitting trends guide.
UK Private Healthcare 'Quick Take' Report 2023
Discover trends in online reviews for 171 UK private healthcare facilities.
Care Industry 'Quick Take' Report 2023
Care Industry ‘Quick Take’ Report 2023 Reputation’s Data Science team analysed the resident experience trends from Carehome and Google reviews of 2,500+ care facilities across the UK. ‘2023 Care Industry Quick Take Report’ offers analysis and tips to help care groups like your company to respond to resident experience trends and ultimately deliver higher standards […]
How to Drive Patient Acquisition and Loyalty
Check out this webinar to hear how Advocate Aurora Health has transformed the digital healthcare experience and the results of its consumer-focused initiatives.
senior care - nurse with elderly gentleman with zimmerframe
How Online Reviews Can Boost The Resident Experience - special podcast with Care Home Management
Join Reputation’s Nathan Griffiths, Strategic Account Executive and Richard Davey, Customer Success Director, for this deep dive podcast into improving the resident experience with Care Home Management.
How to Heat Up Your Social Media Strategy
Discover how marketing experts cut through the noise and create winning social media strategies that set them apart from the competition.
To Improve Patient Experience, Pay Attention to “Feedback Anywhere”
Patient feedback is key to understanding every friction point to be improved across the patient experience. Learn how the best way to understand the entire journey is to bring all feedback into a Voice of the Customer (VoC) platform.
The Feedback Economy and What it Means for Healthcare
Learn how healthcare providers are leveraging online feedback as real-time signals to improve every aspect of the patient experience.
How Patient Feedback is Redefining the Digital Front Door for Pediatric Associates
How Patient Feedback is Redefining the Digital Front Door for Pediatric Associates Reputation Editors With the consumerization of healthcare comes the evolution of the patient experience. Today, that experience expands beyond the clinical setting. It includes researching providers, scheduling an appointment, verifying insurance, paying a bill, providing feedback and more. Regardless of the touchpoint, this […]
Why Healthcare Professionals Should Leverage Social Listening
Social media is changing healthcare — it’s time you changes with it. Start by leveraging social listening to gain insight into patient sentiment.
Lessons from Retail: How Healthcare Can Win by Adapting to Changes in Consumer Behavior
Discover how ProMedica uses customer feedback and a digital-first approach to consumers to achieve stellar results across more than 400 facilities.
BrightSpring uses Reputation to improve both Customer and Employee Sentiment
BrightSpring, a top provider of home- and community- based health services, came to Reputation in 2021 for help improving their consumer star ratings and reviews. The team quickly realized the power of our platform doesn’t end with consumers — it spans into employees.

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