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How Chestnut Transformed Its Business Culture With Reputation
By partnering with Reputation, The Chestnut Group empowered its general managers and transformed company culture in the process.
Stonegate Group: Correlating Sales With Reputation Score
By partnering with Reputation, Stonegate Group revolutionised its CX and feedback management practices to empower venue managers.
How Hospitality Leaders Can Overcome A Crisis Of Confidence In Their Industry
Reputation breaks down CGA's Business Confidence report and offers actionable tips to overcome the industry's challenges.
An Analysis of Guest Experience Trends in UK Hospitality (2022)
Guest Experience Trends in UK Hospitality (2022) For many pub and restaurant operators, understanding guest expectations and making sense of the vast quantities of structured and unstructured data about their brand and industry is a significant challenge. To help hospitality brands to overcome these challenges, Reputation’s Data Science team have produced a report analysing thousands […]
Why Delivering An Exceptional Guest Experience in Hospitality Is More Important Than Ever
Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands. While it’s always a pleasure to participate in such conversations, this occasion was particularly insightful as I learned a great deal more about the challenges facing the hospitality industry, the […]
Webinar On-Demand: Serving Up A Great Greene King Customer Experience
Join Reputation’s CX Strategy Director, Chris Sparling, alongside Ipsos Mori’s Jamie Thorpe (Head of Experience Management) and Greene King’s David Pickersgill (Head of Insight) for an exclusive Customer Experience Magazine webinar that’s sure to put your brand on the path to CX excellence! Watch this on-demand webinar to discover Online Reputation Management and CX strategies, as well as: Why insights should be […]
How to Support the LGBTQ+ Community on Your Google Business Profile
Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their Google Business Profiles. But many businesses are unaware of how they can use their listings to be more inclusive to LGBTQ+ customers. Following are a few tips that are easy […]
How Restaurant, Pub and Bar Brands Can Create and Protect Positive Online Impressions
Discover how restaurant, pub & bar brands can cultivate a top-notch online experience and digital reputation to attract and retain customers.
Quick Take: Reputation Experience Trends in UK Hospitality
See the key findings of our report - Quick Take: Reputation Experience Trends in UK Hospitality. Essential reading for any marketing and CX leader in the hospitality sector.
Should I Stay or Should I Go? The Rise of the Great British 'Staycation'
British holidaymakers are seeking 'staycations' more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Using Data To Boost Hospitality Business Performance
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.
10 Data Trends That Matter For Hospitality
Discover the hospitality trends that matter to your company revealed by our data science team.