As a Reputation partner since 2017, Roadchef has revolutionised its customer engagement to drive customer acquisition and loyalty.

Optimising Brand Reputation In Hospitality – A Report By Reputation & CGA Reputation and CGA by NielsenIQ have once again teamed up to deliver unrivalled hospitality insights! Optimising Brand Reputation in Hospitality offers an analysis of the consumers’ changing habits, how and when online plays a role, and tips to help restaurant, pub and bar brands […]

By partnering with Reputation, The Chestnut Group empowered its general managers and transformed company culture in the process.

By partnering with Reputation, Stonegate Group revolutionised its CX and feedback management practices to empower venue managers.

Reputation breaks down CGA's Business Confidence report and offers actionable tips to overcome the industry's challenges.

Guest Experience Trends in UK Hospitality (2022) For many pub and restaurant operators, understanding guest expectations and making sense of the vast quantities of structured and unstructured data about their brand and industry is a significant challenge. To help hospitality brands to overcome these challenges, Reputation’s Data Science team have produced a report analysing thousands […]

Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands. While it’s always a pleasure to participate in such conversations, this occasion was particularly insightful as I learned a great deal more about the challenges facing the hospitality industry, the […]

Join Reputation’s CX Strategy Director, Chris Sparling, alongside Ipsos Mori’s Jamie Thorpe (Head of Experience Management) and Greene King’s David Pickersgill (Head of Insight) for an exclusive Customer Experience Magazine webinar that’s sure to put your brand on the path to CX excellence! Watch this on-demand webinar to discover Online Reputation Management and CX strategies, as well as: Why insights should be […]

Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their Google Business Profiles. But many businesses are unaware of how they can use their listings to be more inclusive to LGBTQ+ customers. Following are a few tips that are easy […]

Discover how restaurant, pub & bar brands can cultivate a top-notch online experience and digital reputation to attract and retain customers.

See the key findings of our report - Quick Take: Reputation Experience Trends in UK Hospitality. Essential reading for any marketing and CX leader in the hospitality sector.

British holidaymakers are seeking 'staycations' more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?