This report presents a comprehensive analysis of the evolving UK hospitality industry, leveraging over 4.1 million reviews across 80+ operators. It explores the challenges and opportunities facing restaurants, pubs, fast-food outlets, and cafés in 2025.

The Reputation platform enables the internal teams at Childbase to centrally respond to reviews which is having a positive impact on their enquiry volumes.

Discover how Young's leveraged the Reputation to enhance their Sunday Roasts, improve customer feedback response rates, and boost their overall business performance.

By partnering with Reputation, Bensons for Beds has been able to improve their online reputation and attract more customers.

UK Hospitality Snapshot 2024 Discover how leading UK hospitality brands are managing reputation performance to drive footfall and increase revenue in 2024. Grab a copy of our hospitality industry ‘snapshot’ to gain insight into:

As a Reputation partner since 2017, Roadchef has revolutionised its customer engagement to drive customer acquisition and loyalty.

Optimising Brand Reputation In Hospitality – A Report By Reputation & CGA Reputation and CGA by NielsenIQ have once again teamed up to deliver unrivalled hospitality insights! Optimising Brand Reputation in Hospitality offers an analysis of the consumers’ changing habits, how and when online plays a role, and tips to help restaurant, pub and bar brands […]

By partnering with Reputation, The Chestnut Group empowered its general managers and transformed company culture in the process.

By partnering with Reputation, Stonegate Group revolutionised its CX and feedback management practices to empower venue managers.

Reputation breaks down CGA's Business Confidence report and offers actionable tips to overcome the industry's challenges.

Guest Experience Trends in UK Hospitality (2022) For many pub and restaurant operators, understanding guest expectations and making sense of the vast quantities of structured and unstructured data about their brand and industry is a significant challenge. To help hospitality brands to overcome these challenges, Reputation’s Data Science team have produced a report analysing thousands […]

Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands. While it’s always a pleasure to participate in such conversations, this occasion was particularly insightful as I learned a great deal more about the challenges facing the hospitality industry, the […]