Check out a deep dive into our latest innovations as we start off 2023. Join Phil Rapisardo, Vice President - Solution Engineering, to learn how you can help your team drive acquisition and loyalty.
How to Get the Most Out of Your Survey Results Creating and distributing a survey is the first step in gathering feedback from your customers. But what happens next once the responses have come in? Being prepared to take meaningful actions on your survey results is imperative in order to improve your customer experience (CX). […]
By: Timi Chu (Reputation), Florian Delval (ActionIQ), and Mackenzie Johnson (ActionIQ) Customer data platforms (CDPs) have become increasingly important to senior executives. These solutions help businesses understand their customers by collecting first-party data (i.e., data collected directly from their customer interactions) and delivering valuable insight into their preferences and purchasing behavior to ultimately, activate informed customer […]
Customer experience surveys are the best way to gauge how consumers are feeling about your brand. In this guide, we'll break down how to get started.
We break down how your business can use conversational surveys to get customer feedback and collect insights to improve the customer experience.
About 10% of responses to surveys may be disingenuous, according to Measuring U, a quantitative research firm based in Denver, Colorado. Such disingenuous responses are the result of many factors, including fraud, and they have a tremendous impact on survey quality, making it difficult to extract true insights or take action on survey results. Say […]