A fresh look at UK consumer behaviour: What 2,000 shoppers say about trust, reputation, and buying decisions in today’s marketplace.

Surprising survey insights from 2,000 UK consumers reveal how online reviews and social media shape reputations & drive purchases during shopping peaks.

Consumer sentiment is crucial for multi-location businesses. Reputation's platform unifies feedback, revealing insights to improve customer experience and drive growth.

Leverage insights from our 2025 UK Care Industry Report to elevate care standards and strengthen your reputation.

Reputation highlights five common challenges that franchises face and offers actionable solutions to overcome them successfully.

How to Get the Most Out of Your Survey Results Creating and distributing a survey is the first step in gathering feedback from your customers. But what happens next once the responses have come in? Being prepared to take meaningful actions on your survey results is imperative in order to improve your customer experience (CX). […]

By: Timi Chu (Reputation), Marguerite Baker (Reputation), Florian Delval (ActionIQ), and Mackenzie Johnson (ActionIQ) Customer data platforms (CDPs) have become increasingly important to senior executives. These solutions help businesses understand their customers by collecting first-party data (i.e., data collected directly from their customer interactions) and delivering valuable insight into their preferences and purchasing behavior to ultimately, […]

Capture feedback faster and reduce customer friction, increase responses, and turn responses into online reviews with Surveys by Reputation.

Reviews only tell half the story. We break down why you need customer survey data in order to see the full view of your customer experience.

Your employees are feeling burnout — are you listening? We break down why surveys are the best way to put a spotlight on the voice of the employee.

Customer experience surveys are the best way to gauge how consumers are feeling about your brand. In this guide, we'll break down how to get started.

Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.