Leverage RepScore (our Reputation metric that is like a credit score for your brand) to understand where your property management business shines and where you need to improve (and compare against the competition).

The ease of using the platform, seeing all reviews in one area, and reading the Rep Score reports are essential tools to show us how to activate new strategies and increase our scores.”

Jaemi Carkin
Director of U.S. Strategic Property Marketing, Programs & Performance,
Greystar

Send automated surveys to understand resident feedback and boost your review volume and ratings.

Reputation has been a focus area for us for several years. We created measurable goals for each community which team members are held accountable for delivering…. there is support and focus at the executive levels of the organization, and our progress and wins are recognized and celebrated.”

Kelley Shannon
Senior Vice President, Marketing and Customer Engagement,
Bozzuto

Monitor and respond to your residents on social channels to build loyalty with your local communities.

At Bozzuto, we believe that if a customer is going to take the time to write us a review, we are going to take the time to respond. We recognize that sometimes our brand response is as important as the review itself. We are very pleased to see that our efforts are reflected in Reputation’s annual Property Management report.”

Kelley N. Shannon
Senior Vice President of Marketing & Customer Engagement,
Bozzuto

Chat with residents and speed up response time via text message, Facebook Messager, and Google Business Messages all in one central inbox.