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Conversational commerce, which includes messaging, is becoming more important for automotive dealerships to build relationships with customers and learn from them. The term refers to people and businesses using chat applications (such as Messenger) or voice assistants (such as Alexa) to manage tasks such as purchasing products or handling customer service requests. With 57 percent […]
With Messaging by Reputation, you can capture this new conversation channel and win sales and loyalty from customers who reach out to your business via popular messaging services.