Reports & Research
Guest Experience Trends in UK Hospitality (2022) For many pub and restaurant operators, understanding guest expectations and making sense of the vast quantities of structured and unstructured data about their brand and industry is a significant challenge. To help hospitality brands to overcome these challenges, Reputation’s Data Science team have produced a report analysing thousands […]
For a true 360-degree view of the customer, customer data platforms (CDPs) need to provide customer feedback along the whole customer journey. Here are the three gaps in that feedback we see most often.
5 CX Tips for Senior Care Kerstin Young The way seniors and their loved ones search for and evaluate care has changed and they’re more adept at using digital sources to research their options. These sources may make it easier for potential residents to find you. It also makes it easier for them to compare […]
6 CX Tips for the Auto Industry How can car dealerships and manufacturers level up their CX in 2022? Our 2022 Automotive Reputation Report analyzed 5 million customer reviews to find out. We broke down our findings into six crucial CX tips for the auto industry. Download the tips now to become a top auto dealer. Get […]
How are auto brands dealing with inventory challenges and rising costs of both new and used vehicles? Here we share the five key trends shaping the automotive industry.