Reports & Research


The Case for Closing the Customer Feedback Loop
Stop losing customers & revenue due to poor feedback management. Forrester's report with our compliments reveals the importance of closing the feedback loop for customer loyalty & satisfaction. Get valuable insights now!
Four Healthcare Trends to Watch in 2023
Stay ahead of the curve in healthcare in 2023 with our guide to the latest industry trends. Discover how to become more patient-centric and successful with concrete feedback and insights from our concise and hard-hitting trends guide.
UK Private Healthcare 'Quick Take' Report 2023
Discover trends in online reviews for 171 UK private healthcare facilities.
Why and How to Prioritize CX in 2023
Prioritizing CX quality is the key to success during an impending recession. But how can you ensure that you're creating personalized relationships with your customers? Download Forrester’s report, "Why and How to Prioritize CX Quality in 2023 Despite Economic Woes," to find out.
Optimising Brand Reputation In Hospitality - A Report By Reputation & CGA
Optimising Brand Reputation In Hospitality – A Report By Reputation & CGA Reputation and CGA by NielsenIQ have once again teamed up to deliver unrivalled hospitality insights! Optimising Brand Reputation in Hospitality offers an analysis of the consumers’ changing habits, how and when online plays a role, and tips to help restaurant, pub and bar brands […]
Care Industry 'Quick Take' Report 2023
Care Industry ‘Quick Take’ Report 2023 Reputation’s Data Science team analysed the resident experience trends from Carehome and Google reviews of 2,500+ care facilities across the UK. ‘2023 Care Industry Quick Take Report’ offers analysis and tips to help care groups like your company to respond to resident experience trends and ultimately deliver higher standards […]
Five Customer Experience Trends to Look out for in 2023
Is your business's customer experience keeping up with the massive shift to digital? Take a look at our 2023 trends to learn how to react and adapt.
How Automotive Dealerships Can Succeed with Multiple Google Business Profiles
Learn how to make your automotive dealership stand out with multiple Google Business Profiles.
An Analysis of Guest Experience Trends in UK Hospitality (2022)
Guest Experience Trends in UK Hospitality (2022) For many pub and restaurant operators, understanding guest expectations and making sense of the vast quantities of structured and unstructured data about their brand and industry is a significant challenge. To help hospitality brands to overcome these challenges, Reputation’s Data Science team have produced a report analysing thousands […]
CDP Gaps
How to Enrich Your CDP with Sentiment Data
For a true 360-degree view of the customer, customer data platforms (CDPs) need to provide customer feedback along the whole customer journey. Here are the three gaps in that feedback we see most often.

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