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Resources Archive


5 Key Pillars of Effective Online Reputation Management
Unlock the value of customer feedback and enhance your customer journey with the five key pillars of effective online reputation management.
Senior Care Trends to Watch in 2023
Download our guide to understand the key trends shaping the senior care industry. Uncover Google's prominence, the impact of front-line staff, and the importance of online reviews and ratings.
The Case for Closing the Customer Feedback Loop
Stop losing customers & revenue due to poor feedback management. Forrester's report with our compliments reveals the importance of closing the feedback loop for customer loyalty & satisfaction. Get valuable insights now!
How to Integrate Data Efficiently into the Enterprise Software Suite
Learn how Reputation's RepConnect self-service app solutions makes it easy for clients to tap into integrations to automate and improve workflows.
Seven Benefits of Integrations & RepConnect
Check out some of the advantages and benefits integrations can provide to businesses wanting to become more efficient and agile in their daily operations.
The Missing Link in Your Customer Data Management Strategy
Learn more about why sentiment data is important and how it can augment customer data.
senior care - nurse with elderly gentleman with zimmerframe
How Online Reviews Can Boost The Resident Experience - special podcast with Care Home Management
Join Reputation’s Nathan Griffiths, Strategic Account Executive and Richard Davey, Customer Success Director, for this deep dive podcast into improving the resident experience with Care Home Management.
CDP Gaps
Why CRM Software Needs Sentiment Data
Learn how Reputation’s integration provides HubSpot users easy access to business location sentiment data to improve customer retention, drive new revenue and improve operations efficiency.
Why you can’t afford to ignore online feedback in your Retail CX Programme
Retail CX Strategists, Tracey Pankhurst & Chris Sparling, explain why online customer feedback is crucial to retailers’ CX programmes.
To Improve Patient Experience, Pay Attention to “Feedback Anywhere”
Patient feedback is key to understanding every friction point to be improved across the patient experience. Learn how the best way to understand the entire journey is to bring all feedback into a Voice of the Customer (VoC) platform.
The Feedback Economy and What it Means for Healthcare
Learn how healthcare providers are leveraging online feedback as real-time signals to improve every aspect of the patient experience.
5 Keys to Using Customer Sentiment Data to Improve CX
Check out these 5 tips to learn how financial services institutions can leverage customer sentiment data to improve CX.

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