Actions

Streamline your workflows with automatic ticketing

Create personalized experiences for your consumers across the entire consumer journey.

Examples of Actions product features

Automatically Create Tickets

Automated Ticket Creation for New Comments and Reviews

Manage All Responses Via One Centralized Queue

Unify Internal Teams

Create visibility among your organization and respond to issues faster

Personalized Alerts and Queues to Ensure Resolution

Measure Outcomes

Set goals and measure your teams performance towards your strategic goals

Measure Performance with Built-In Reports

Features of Actions

Ticket Automation

Streamline your workflows by automatically creating tickets based on custom criteria like review rating or keywords.

Or choose to create tickets for those that meet custom criteria based on keywords, star ratings and more.

Examples of Actions ticketing automation

Custom Queues

In addition to the master queue, easily set up custom queues.

Each team can have its own queue to focus on the tickets assigned to them.

Examples of Actions custom queues

Internal Organization

Assign tickets quickly to the right team member and reduce confusion with smart filtering to prioritize important tickets.

Examples of Actions alerts

Real Time Updates

Trigger email and mobile notifications to team members whenever they get assigned a new ticket.

Examples of Actions auto-escalate

Reduce Resolution Time

Automatically escalate tickets based on custom parameters. Track response rate and resolution time. Monitor tickets by user, location, and status.

Examples of Actions goal settings

“You can look at positive vs negative, you can look at reviews that are less than 3 stars, or reviews that are by location. You can even assign reviews to people or groups and look at reviews based on those categories.”

Dan F.

The Suburban Collection

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