Complete Platform Provides Competitive Advantage
Reputation provides competitive advantage for Sutter Health because it helps the team manage the organization’s reputation as a whole. “Prior to our partnership with Reputation, we didn’t have a single place where we could view our online reputation across all of our medical practices and facilities, across our different geographic regions,” Perry said. “The platform is really powerful because it allows us to filter that view down to the local level, so when we speak with individual CEOs, the information is more meaningful to them.”
Sutter’s partnership with Reputation provides an invaluable source of knowledge to draw from as the organization explores how to optimize its online reputation and improve patient experience.
“This is all brand new for us, and we’re building a foundation for how Sutter Health represents itself on the web now and into the future,” he said.
— Nolan Perry, Head of Reputation and Engagement