Know what you don’t know… then actually do something about it

Our platform turns
listening into action.
Action into opportunity. Leads into customers.
And data into revenue.

Taking control of your
brand’s reputation is no
longer optional.

One bad review can break a business.
Even half a star can stop a purchase before it starts.
And an outdated listing is a non-starter.

Always be “in the know.”

Reputation Experience Management – our RXM
Platform is the single source of truth for listening,
understanding and taking action.

Taking control of your business’s reputation is no longer optional

Rating 3.5 (179)

One platform. The entire customer journey.

Rank higher, stand out and show up in the
places that matter.

Listen to YOUR customers’ feedback
“everywhere” and “interact” with them in the
places they actually engage.

And most importantly, make sense of it all.

With seamless integrations to hundreds of
CRM, PMS, search, directory, review and
social sites.

Reputation Score

The report card for your business. See where you’re winning and where you’re falling short.

Our score aggregates all of your data and uses our prescriptive analytics to deliver actionable insights.

Why RXM
matters

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Retailers with a high Reputation Score experience 3.9% higher sales growth.

Over two-thirds of consumers lose trust in a business when its listings are inaccurate.

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Auto dealerships see up to a 10% increase in sales volume by monitoring and improving their Reputation Score.

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Locations that optimise business data on Google can drive up to 50% more purchases.

More than three-quarters of Google’s Local 3-Pack ranking factors are addressed by Reviews, Listings, Pages and Social .

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Using a Google Listing makes a business 2.7X more reputable, drives 7X more clicks and 70% more visits.

“In my opinion, the platform offers the best solution out there. The platform is great, easy to use, and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the power to respond and influence customers opinions in real-time, from within the Reputation.com platform.”

David Hart, Customer Experience Manager, KIA Motors

“Franchisees tell us how happy they are with Reputation.com, they are truly excited that their excellent reputation is now being seen online. The most important aspect of the solution is the ability to measure our success every month.”

Kiara Simmance, Marketing Director, Belvoir Group

“Our focus on online interaction with guests continues, we introduced Reputation.com in 2017 and through this tool we now respond to 93% of all online feedback. We continue to see the benefits of the personal interaction this platform enables for the guest. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score across the estate to 4 out 5 reflecting the hard work undertaken in this area.”

Phil Urban, CEO, Mitchells & Butlers

“We had a number of choices at the start of this journey and we’re absolutely proud of the fact we work with Reputation.com. The feedback, verbatim, everything we can see to help us drive our business, the reporting, the clarity, the access to the app, everything”

James Weston, CEO, PSA Retail

“Reputation.com provides us with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us.”

Chris Smith, Head of Marketing, Roadchef

We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience.

Michael Scarfe, Research Manager, Scentre Group