Beta Tests
Welcome to the Reputation Beta Program page! If you’re new to this page, read our Beta Program FAQs to learn more about what the Beta Program is, who can participate, how to participate, and other important details.
Beta participation is based on user opt-in into each Beta. To opt in, you need to be a current US customer of Reputation (some exceptions apply). With the opt-in for any of the Betas, you will be added for further communication on other Betas that you may be eligible for.
You must have the primary solution in your contract before participating in its related Betas! Please note the information for the precursor as well before opting in.
Customer Journey Insights Beta – *Restaurant Industry Only*
Active – Sign up today to Join
Customer Journey Insights will map customer feedback and sentiment categories to the different stages of the customer journey. With Customer Journey Insights, CX and Insights Managers will be able to capture a holistic picture of business sentiment with customers to identify the most positive moments and pain points throughout the journey with your brand/location(s). Users will be able to see sentiment across multiple customer touch points and to dig deeper into details, enabling users to take targeted, strategic and tactical actions.
To sign up/ participate, please contact our product manager Shikha Shukla by providing:
- the name of the Beta
- your name
- your organizations name (if you have, your account ID)
- who else you’d like to give access to the Beta (names and/or roles).
sshukla@reputation.com
Media Support in Menus (Rich Content)
Active – Additional sign up welcome
Precursor: Hospitality industry with Menus in use
Upload photos for menu item while adding a menu item in a section.
To sign up/ participate, please contact our product manager Sudeep Kothapalli by providing:
- the name of the Beta
- your name
- your organizations name (if you have, your account ID)
- who else you’d like to give access to the Beta (names and/or roles).
skothapalli@reputation.com
Reputation Score Location level module management
Active – Additional sign up welcome
Precursor: Admin access to your account
Today, modules must be enabled at the tenant-level in order for locations to access the module. With this new feature, you will have the option to enable modules at location level instead of your entire account. At the beginning this will only be available for Reputation Score.
To sign up/ participate, please contact our product manager Sai Raam Dindi by providing:
- the name of the Beta
- your name
- your organizations name (if you have, your account ID)
- who else you’d like to give access to the Beta (names and/or roles).
sdindi@reputation.com
Self Serve Credentials
Active – Additional sign up welcome
Precursor: Admin access
- simpler, easier and faster credentials set up
- enter credentials and see pages of your connected sources that you can match with profiles in the Reputation platform
To sign up/ participate, please contact our product manager Sai Dindi by providing:
- the name of the Beta
- your name
- your organizations name (if you have, your account ID)
- who else you’d like to give access to the Beta (names and/or roles).
sdindi@reputation.com
Survey-to-Chat (Surveys in Inbox)
Coming soon – Sign up today to be added to the interest list
Precursor: Current Surveys
- Capture and respond to customers that want to keep communicating after they submitted a survey.
- Let consumers ask questions and make comments after closing the loop
- Keep the loop open and ask clarifying questions to customers after the survey is complete
This will be enabled enabled in conjunction with the new survey results feed and during the Beta phase access to messaging.To sign up/ participate, please contact our product manager Manuk Shirinyan by providing:
To sign up/ participate, please contact our product manager Manuk Shirinyan by providing:
- the name of the Beta
- your name
- your organizations name (if you have, your account ID)
- who else you’d like to give access to the Beta (names and/or roles).
mshirinyan@reputation.com
Survey results feed next generation
Active – Sign up Closed
Precursor: Surveys
Note: This may become openly available for all users in parallel to existing results feed.
- Easier Navigation and discoverable features
- Customizable layout and key scores
- Improved synergies with Insights, Reviews, and Actions (access associated reviews tied to Review Booster)
- Available in parallel to the current results feed
Reputation Score X targets
Active – Sign up Closed
Precursor: Reputation Score and Admin permissions
- Users of Reputation Score can set a Target score for groups of locations and easily track if locations are tracking toward their Target score.
- Measure the Reputation Score against the targets for any location or custom groups of locations such as Division, Region, etc.