Manage the Entire Retail Customer Experience with Reputation

Increase visibility, customer loyalty, and understand consumer sentiment to grow your store’s revenue.

Sample of sentiment by category data

Retail brands globally trust Reputation to improve their Customer’s Experience

The importance of Retail brands managing their online reputation is paramount:

90 %

of customers’ reference reviews before buying a product.

88 %

of consumers who search for a local business visit them within 24 hours.

60 %

of buyers still prefer to buy from a physical store.

3 x

higher sales growth from brands that leverage Reputation.

Solutions for the Retail Industry

Boost Search and In-Store Foot Traffic

Outrank your competition in local search and attract customers with accurate location listings, great reviews, and high star ratings.

As a foundational element of our SEO strategy, Reputation delivers tremendous value to Orangetheory by ensuring local communities have accurate, timely information about nearby studios and alternative services. This helps keep members engaged and active, providing a competitive advantage for Orangetheory now and in the months ahead.

Jay Bolling, Tombras Agency,
Orangetheory
Example of Reviews dashboard

Leverage Surveys to Improve In-Store Customer Experience

Send automated surveys, understand and action on shoppers’ feedback making improvements from staff to stores and communications to customer experiences.

[Reputation] enables you to manage and optimize the most critical marketing tool in your toolbox—word-of-mouth—and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.

Doug Zarkin, Chief Marketing Officer,
Pearle Vision
Survey  dashboard for auto group

Social Listening to Stay Ahead of the Latest Retail Trends

Listen to your customer’s interests and their buying patterns to optimize everything from digital promotion to in-store displays.

We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision-making.

Michael Scarfe, Research Manager,
Scentre Group (Owner and operation of Westfield in Australia and New Zealand)
Rep Score auto group dashboard

Centralize Feedback Down to the Store-Level

Our centralized platform lets you spend more time selling cars and less time managing systems and tools for your dealership.

The best way to fully understand on-site customer experience is to apply AI, natural language processing and machine learning to the vast cloud of unprompted, unstructured data on the social web.

Dr. Brad Null, Chief Scientist,
Reputation
Centralized Feedback dashboard

A Centralized Platform to Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

Get a Demo

Simply provide your business email in the form below to schedule a demo customized for your business. Alternatively, give us a ring. See contact details for your region here.