Increase visibility, guarantee accuracy, and achieve higher conversion.
Track, manage and respond to reviews in one place.
Build and send surveys on the sites you care about.
Listen, like and respond to posts in one central location.
Get found and convert more customers at all your locations.
Understand sentiment, analyze feedback and take action with text analytics.
Win sales and loyalty to your business via popular messaging services.
The best help desk ticketing software for any size business.
Analyze competitors’ ratings & reviews, compare performance and identify new opportunities.
Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Increase resident satisfaction and drive occupancy rates across all properties.
Ensure exceptional patient experience across all locations.
Improve guest satisfaction and your brand's online presence.
Attract, convert and retain customers across all store locations.
Get results without managing multiple solutions.
Streamline feedback, understand the data and take action to improve.
Learn more about why the best agencies and SaaS providers partner with Reputation.
We’re pretty excited about the company we keep! We'd be nowhere without our customers.
Healthcare providers: Your success in today’s increasingly competitive market hinges on a sound digital strategy. Why? Because the majority — 88% — of healthcare consumers
Sprout Research recently surveyed more than a 1,000 Facebook, Twitter and Instagram users on their expectations of brand engagements on social platforms. They found that
Background Research shows that 69% of consumers think reviews older than three months are no longer relevant. And Google uses the number and recency of
Sommaire À la rencontre du consommateur 2.0 La migration vers les supports mobiles et les réseaux sociaux bouscule et modifie toutes nos certitudes sur le
Background Improved Review Responding Helps to Optimize Patient Experience MedQuest Associates owns, operates and manages a large network of nearly 50 outpatient diagnostic imaging centers
How do you know if a customer had a bad experience with one of your locations? There’s a good chance you’ll read about it online.
Time is money. And, like money, it can be scarce — especially if your a digital marketer working to strengthen your online presence to attract
Introduction When it Comes to Brand Perception, You’re No Longer in Control The balance of power has shifted from healthcare organizations defining their brand to
Introduction Do you know what patients are saying about your healthcare organization online? If not, it’s time to find out. Neglecting your Online Reputation costs
Online reviews carry a lot of weight for your business. They’re everywhere consumers look — on search results, Google business listings and dedicated review sites.
Few organizations have the resources to manually maintain accurate listings for every location and physician across the web, from Google and Facebook to Healthgrades and
Background Mitchells & Butlers is a leading restaurant and pub company in the UK, with over 1,600 restaurants, pubs and bars. Find out how they
Bradley W. Null and Mark D. Lange Reputation.com November 20, 2017 Executive Summary Why This Report Matters While in-store shopping still accounts for 91 percent
Acquisition of SIM Partners ensures that consumers find the information they need REDWOOD CITY, Calif. – February 28, 2018 – Reputation.com, the first and only complete
The balance of power has shifted from brand owners to customers. This guide will help you understand the role of online reviews in overall brand health, and the tactics to maximize your online reputation.
Higher Reputation Scores, More Views and Clicks on Listings, Higher Review Response Rates Rev Up Your Reputation! Call Us: 888-336-0202 | Email Us: subaru-enroll@reputation.com Overview Plans
Are there gaps in your social media strategy? Could they be fixed with a better management tool? And what are the key things to look for when
A Guide for Chief Marketing Officers Executive Summary Meet the new consumer Major demographic shifts and the migration to mobile and social media will challenge
Overview Top-performing companies continuously look for ways to improve customer experience. It goes without saying that this requires paying attention to feedback from customers, clients,
Executive Summary Meet the new healthcare consumer The consumerization of healthcare, major demographic shifts, and the migration to mobile and social media are tilting the
Introduction Accurate business listings are vital for your health care organization. Why does this matter? If someone wants to visit your location but finds an
Introduction Healthcare can learn a lot from other industries — such as retail, hospitality and even automotive — about how to use social media and
Case Study: Healthcare Industry Overview The Challenge: A national network of healthcare providers contracted Reputation.com to provide HIPAA-compliant review management infrastructure for over 400 locations
How to Gain Competitive Advantage in the Year Ahead Introduction The past year ushered in some big changes for online reputation management (ORM) — and
Why Reviews Matter Consumer Research: 85% of consumers conduct online research before making a purchase and 89% trust online reviews. (Cone Inc.) Brand Trust: 72%
Introduction A solid online reputation management (ORM) strategy is not one-size-fits-all. You have to tailor it to best suit the needs of your organization. In
Use Great Online Reviews to Accelerate Sales What do your customers say about your company online? And how much do online reviews and star ratings
Introduction Location-based searches are more common than ever. In fact, according to Google trends data from March 2017, searches containing phrases and words such as
Knowing your reputation score can be a game changer for your business — helping you make sure you’re excelling in the key areas you need to maximize your customer appeal.
Introduction When it comes to business analytics, Reputation takes a holistic view on how data can deliver the most value to the business, in a
Turn Customer Feedback into Revenue with a Comprehensive Platform The world is filled with digital noise. Tweets, posts, texts and websites clamor for consumer attention
Introduction You can spend millions on advertising to attract patients — but without accurate business listings, those patients may not find you online. Pew Research
The formula for local search optimization may be complex and ever-changing, but the way your business handles online reputation management can make an impact in
Neglecting your online reputation costs you customers. This guide will give you the fundamentals of Online Reputation Management, to help you earn more positive reviews and raise your search ranking.
Whew! The holiday shopping rush is over. While you were out hustling and bustling, did you notice anyone pulling out their smartphones in the store?
According to SearchEngineLand, 70 percent of consumers will write a review when asked. That number may be even higher if you make it really easy
Introduction The voice of the customer is louder than ever — and you can no longer ignore it. Online Reputation Management (ORM) helps you tune
REDWOOD CITY, Calif. – November 30, 2017 – Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation.com Surveys: the industry’s first comprehensive customer
Introduction There’s no getting around it: Managing your online reputation is critical to a successful marketing strategy, as well as to the health and continued
Your prospective patients are looking for providers online. That’s a fact. And healthcare organizations can no longer deny that online doctor reviews and ratings influence
We’ve all seen the reactive approach to brand management. Most people call it “crisis management.” Crisis management usually involves someone making a big mistake —
It takes more than 5-star ratings from multiple users to validate your services and attract consumers to your offerings. Customers want to understand the “why”
If you’re using only banner ads, SEO and a well-crafted website to attract customers to your retail business, you’re short-changing your marketing efforts. The most
What are the top listing sites that your business should care about? The answer is easier than you might think. Quality beats quantity today, and
For many consumers, when it comes to writing online reviews, it’s out of sight, out of mind. In other words, a customer may have a
Hungry? It’s not hard to find somewhere to eat. A quick “Near Me” search on a smartphone for a specific kind of food brings up
You’re probably tired of hearing statistics about how many people use smartphones, shop on mobile and so on. So I won’t bore you with that.
Is your online reputation in sync with your customer experience? Your customers are happy. Your satisfaction surveys come back with high marks and free-form responses
REDWOOD CITY, CA — May 17, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation Live, a new mobile app that allows
Future tenants judge you by your online reviews. If you’re not building review volume, the only reviews they see may be negative ones. It’s sad
Are customers close by? If so, your locations had better show up in their “Near Me” search results. In this busy, hyper-mobile world, location-based searches
Evidence of the growing importance of online reviews is hard to ignore. Nearly nine out of 10 (88 percent) of consumers trust online reviews when
When it comes to attracting patients in today’s digital environment, creating advocacy is essential. Why? Because healthcare consumers are more informed and tech-savvy than ever.
Exceptional service — that’s your differentiator, right? To attract new business, you have to demonstrate that you deliver better service than your competitors. But how
Achieving results in digital marketing requires expertise on many fronts, including online reviews, social listening and engagement, business listings, reputation analytics and reporting. But who
Whether you own a multi-location franchise or lead marketing for a major hospital system, one marketing truth prevails: We operate in a consumer-driven era in
REDWOOD CITY, Calif., (Jan. 5, 2017 ) — Reputation.com, the leading provider of Online Reputation Management (ORM) technology and services, today announced that it has received
Building a community on social channels isn’t what it used to be. When it became apparent that Facebook and other social media channels could be
By Dilip Ramachandran, Director of Product, Reputation.com Three little digits carry a lot of weight with lenders and potential customers. They have a defining influence
We hate to tell you this, but your locations may be in danger of mismanaging their respective online reputations. If any one of your locations have
The retail industry can be rife with customer-service challenges. From sourcing the right products, to hiring the right staff, to ensuring delivery of an optimal
Once upon a time, it was just fine for large, multi-location businesses — from restaurants to medical practices, from retail stores, to car dealerships —
You’ve got a killer marketing plan. You’ve developed clear personas, excellent branding, breakthrough messaging. You’ve analyzed data and have finely tuned the marketing channels
As a marketer for a healthcare organization, you can’t afford to underestimate the power of online patient reviews. Even if your providers deliver excellent care,
Marketers take note: Your organization can’t afford to underestimate the power of online reviews. Even if you deliver great customer service, your bad online reviews have
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