How Patients Choose Healthcare Providers


Learn More About What Patients Want

In late 2017, set out to understand how consumers use healthcare-related ratings and reviews. We surveyed healthcare consumers across the U.S. for answers to some key questions:

  • What are consumers and patients really looking for in online reviews?
  • What ratings and review factors are most important when choosing a doctor?
  • What sites are most used and trusted for this information?

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