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Customer Stories
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How The Arbor Company Partners with Reputation to Attract and Retain Loyal Customers
Arbor leveraged our tools to help stabilize and extend their brand’s reach across the online marketplace. They garnered enthusiasm for their partnership with Reputation based on one simple metric: the better a company’s Reputation Score, the more sales leads it typically receives.
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How AutoNation Leverages Reviews to Build Customer Trust and Drive Platform Adoption
Read how one of the nation’s largest automotive retailers utilized Reputation’s Review product to identify opportunities for their stores to enhance customer experience. AutoNation is a very online-centric business, by evaluating their review insights, they were able to share their positive customer sentiment online.
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Storage Asset Management: Property Management Success Story
Storage Asset Management (SAM), a Pennsylvania-based property management company that specializes in self-storage, leverages Reputation’s tools to scale their business. By utilizing our products SAM was able to better manage their customer communications and sentiments.
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BrightSpring uses Reputation to improve both Customer and Employee Sentiment
BrightSpring, a top provider of home- and community- based health services, came to Reputation in 2021 for help improving their consumer star ratings and reviews. The team quickly realized the power of our platform doesn’t end with consumers — it spans into employees.
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Kia UK: How Reputation helped increase sales and service leads
By partnering with Reputation, Kia exceeded its own expectations and consolidated its place as one of Britain’s best-loved automotive brands with a staggering increase in its UK market share. They now boast a Reputation Score that sites above industry average, highlighting the effectiveness of the brand’s customer-first approach.
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How This Leading Medical Device Company Increased Leads through Social Listening
How to Use Social Listening to Power Every Decision with Data Content Subtext: Read How This Leading Medical Device Company Increased Leads through Social Listening
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Kindred Healthcare Increases Review Capture by 500% with Reputation
Background From traditional care and inpatient rehabilitation hospitals to home services and hospice, Kindred Healthcare supports a range of medical conditions. The organization has more than a hundred locations that all strive to deliver exceptional care to patients with critical or complex needs. As more and more healthcare consumers began using online resources to research…
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Cortland: Process, Growth, and Expansion
“Currently we are ranked among the National Multifamily Housing Council’s top owners for their Online Reputation Assessment”Braxton Bodenhamer, Online Reputation Manager at Cortland Founded in 2005, Atlanta-based Cortland Management is a national property management firm that includes more than 200 locations and 5,000 apartment homes spread across the United States. Challenge Thanks to significant growth, Cortland…
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Revolution Bars Group PLC: Major UK Bar Group Overhauls Customer Experience
Founded back in 1996, Revolution Bars Group PLC is a leading operator of premium bars around the UK, with 77 bars under the brands Revolution and Revolución de Cuba. Originally founded in Manchester, the Group now employs over 3,000 people across the country and is listed on the London Stock Exchange. We spoke with Myles…
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Auto Club Increases Direct Sales Queries through Google My Business by 200%
The multi-faceted, member-based American Automobile Association (AAA) is a massive federation of regional and local clubs.
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Leading Australian Shopping Centre Group Revolutionises Their Customer Engagement With Reputation
Scentre Group owns and operates the pre-eminent shopping centre portfolio in Australia and New Zealand.
Easily manage and grow your online presence to generate more revenue for your business
$900K in annual incremental sales per enrolled dealership vs. non-enrolled dealership.
Ranked nation’s #1 Property Management Company for online Reputation by Multifamily Executive Magazine and J Turner Research for 7 years.
Increased GMB listing views results in $4.5 million in incremental revenue per year.
Within five hours of open scheduling pages going live over 400 vaccination appointments were generated.
Learn how some of the top global brands use Reputation to manage, learn, and win
“The platform is great, easy to use, and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the power to respond and influence customers’ opinions in real-time, from within the Reputation platform.”
David Hart – Customer Experience Manager
“Reputation has held us to a higher standard. We use Reputation for operations management because it helps us uncover areas in which we need to make improvements.”
Alex Morehouse – Chief Marketing Officer
“Reputation IS our solution to customer listening. It is our comprehensive method of listening to, replying, and monitoring customer reviews. We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision making.”
Michael Scarfe – Group Manager
“Reputation enables you to manage and optimize the most critical marketing tool in your toolbox – word-of-mouth – and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.”
Doug Zarkin – Chief Marketing Officer