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Customer Stories

  • Retailer Generates 10,000 Inbound Calls through Reputation.com’s Social Media Managed Services

    Retailer Generates 10,000 Inbound Calls through Reputation.com’s Social Media Managed Services

    Overview Social media is an essential part of a successful marketing strategy. In fact, over 70% of consumers are likely to purchase an item based on social media referrals.* But managing it can be very resource-intensive. For enterprises with multiple locations, keeping up with comments, content and advertising outreach can be costly, inconsistency and inefficient.…

  • Sutter Health Sees 76% Increase in Doctor Profile Page Visits with Reputation

    Sutter Health Sees 76% Increase in Doctor Profile Page Visits with Reputation

    Sutter Health is a non-profit healthcare organization based in California, and the eighth largest in America. Stretching across 22 counties, Sutter Health

  • Multinational Self-Storage Organization Increases Review Volume by 228X

    Multinational Self-Storage Organization Increases Review Volume by 228X

    Background As a pioneer in the self-storage industry, this multinational storage space vendor opened its first self-storage facility in 1972. Today it operates thousands of unique and diverse company-owned locations in the United States and Europe, totaling more than 142 million net rentable square feet of real estate. Additional self-storage facilities add about 28 million…

  • European Wax Center More than Doubles Positive Reviews Per Month

    European Wax Center More than Doubles Positive Reviews Per Month

    Online reviews provide a wealth of customer experience data and can help uncover issues that may have a negative impact on your business.

  • Big 3 Automaker Increases Monthly Sales by 6% with Focused Reputation Management

    Big 3 Automaker Increases Monthly Sales by 6% with Focused Reputation Management

    Background Star ratings and car dealer reviews are the first impression customers have of a dealership when they begin their search for a new car. Automotive News has reported that 91% of shoppers use online reviews to choose which auto dealerships to visit. What is the impact of online ratings and reviews on buyer behavior?…

  • Shaheen Chevrolet Increases Online Review Volume by 765% with Reputation.com

    Shaheen Chevrolet Increases Online Review Volume by 765% with Reputation.com

    Overview Shaheen Chevrolet is one of the largest dealers in Michigan’s choice Chevrolet dealers, serving Lansing and the surrounding areas with a huge inventory of new and pre-owned cars and trucks, and auto leasing and repair services. For large dealerships such as Shaheen, reviews are a critical aspect of marketing outreach. J.D. Power reported 90%…

  • Bernstein Management Watches Reputation Score Soar by 2.5x with Reputation.com

    Bernstein Management Watches Reputation Score Soar by 2.5x with Reputation.com

    Background Bernstein Management Corporation is a regional leader in real estate management, investment and development. The company owns and manages an investment portfolio of 93+ properties including 3.8 million square feet of commercial space, and over 6,000 apartments in Washington, D.C., Maryland and Virginia. “We’re a family-owned and operated business that started back in 1953,”…

  • National Retailer Boosts Review Volume 3-fold in 6 Months with Reputation.com

    National Retailer Boosts Review Volume 3-fold in 6 Months with Reputation.com

    Background Research shows that 69% of consumers think reviews older than three months are no longer relevant. And Google uses the number and recency of reviews to determine your locations’ rankings in search results. If they lack recent reviews, they often don’t show up on the map in local searches. But requesting reviews is time-consuming…

  • MedQuest Increases Patient Acquisition and Retention Through Improved Review Responding

    MedQuest Increases Patient Acquisition and Retention Through Improved Review Responding

    Background Improved Review Responding Helps to Optimize Patient Experience MedQuest Associates owns, operates and manages a large network of nearly 50 outpatient diagnostic imaging centers in the mid-Atlantic and Southeast regions of the U.S. The organization delivers a full range of imaging services with board-certified radiologists and technologists, and service-oriented staff. “We pride ourselves on…

  • A Large Healthcare System Boosted Online Review Volume by 2X

    A Large Healthcare System Boosted Online Review Volume by 2X

    A Large Healthcare System Increases its Reputation Score by Nearly 50% A not-for-profit, integrated healthcare system More than 60 specialty clinic offices across a single state Had a low Reputation Score, but staff and doctors were resistant to launching an online reputation management solution to boost the volume of their online healthcare reviews The Challenge:…

  • Award Winning UK Lettings and Estate Agents Belvoir Quintuple Reviews with Reputation.com

    Award Winning UK Lettings and Estate Agents Belvoir Quintuple Reviews with Reputation.com

    Background Belvoir is an award-winning UK lettings and estate agency franchise with over 20 years of experience. The Belvoir brand focuses on its core principles of being professional and delivering exceptional customer service. Their aim is to constantly exceed their clients’ expectations. And that’s why their online reputation is so important to them. Belvoir has…

  • Hospitality Leader, Mitchells & Butlers, Took Control of Their Online Reputation with Reputation.com

    Hospitality Leader, Mitchells & Butlers, Took Control of Their Online Reputation with Reputation.com

    Background Mitchells & Butlers is a leading restaurant and pub company in the UK, with over 1,600 restaurants, pubs and bars. Find out how they took control of their online reputation. You already know Mitchells & Butlers, even if you don’t realise it! That’s because they run many of the UK’s most famous restaurant and…

Easily manage and grow your online presence to generate more revenue for your business​

$900K in annual incremental sales per enrolled dealership vs. non-enrolled dealership.

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Ranked nation’s #1 Property Management Company for online Reputation by Multifamily Executive Magazine and J Turner Research for 7 years.

Increased GMB listing views results in $4.5 million in incremental revenue per year.

Within five hours of open scheduling pages going live over 400 vaccination appointments were generated.

Learn how some of the top global brands use Reputation to manage, learn, and win​

“The platform is great, easy to use, and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the power to respond and influence customers’ opinions in real-time, from within the Reputation platform.”

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David Hart – Customer Experience Manager

“Reputation has held us to a higher standard. We use Reputation for operations management because it helps us uncover areas in which we need to make improvements.”

Alex Morehouse – Chief Marketing Officer

“Reputation IS our solution to customer listening. It is our comprehensive method of listening to, replying, and monitoring customer reviews. We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision making.”

Michael Scarfe – Group Manager

“Reputation enables you to manage and optimize the most critical marketing tool in your toolbox – word-of-mouth  – and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.”

Doug Zarkin – Chief Marketing Officer


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