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One Platform. The Entire Customer Journey.

React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next time.

Get the tools you need to turn every interaction into a competitive advantage with our Reputation Experience Management (RXM) platform.

Why Leading Operators Manage Their Reputation Experience With Us:

  1. Attract More Customers and Lower Cost per Acquisition

  2. Increase Guest Satisfaction and Reviews

  3. Monitor and Publish Content Across Social

  4. Rank Higher In Search and Increase Revenue

  5. Learn from Feedback and Take Action

Ready to grow your business with the only platform that truly puts you in command of your reputation experience?

Foundation

Essential+

Professional

Foundation Build Your Reputation Management Platform Essential+ Establish your listening posts to get found and get chosen Professional Expand your online presence to amplify your experience delivery
In All Bundles – Reputation Score X, Experience Insights, SaaS CRM Integration
Onboarding – Excellence and experience for your go-live success
Admin Training – Learning packages to maximize value, results and ongoing success
Reviews – Listening and respond to customers in real time; Boost reviews and ratings; rank higher in searches
Review Booster – 1 request template (regular or conversational)
Business Listings – Better visibility in search; Real-time updates; Eliminate duplicate listings; Higher conversion
Social –  Build, launch, approve and track messages across all social channels for all of your business’s individual locations    Add-On
Track & Trace – Secured and compliant digital capture form for guest information. 1 unbranded template.    Add-On
Action – Track customer response efforts or internal business changes.    Add-On    Add-On
Competitive Reporting     Add-On    Add-On    Add-On
VoC/VoE Surveys    Add-On    Add-On    Add-On
Manages Services    Add-On    Add-On    Add-On
Messaging    Add-On    Add-On    Add-On

Functionality and Flexibility to Meet Your Needs

  • Deploy Track & Trace, collect reviews and increase volume and ratings on Google, Facebook and other key industry websites.
  • Use your Reputation Score for a holistic view of your brand online, including nine metrics related to ratings, reviews, social media, business listings and more.
  • Use the App wherever you are—onsite or offsite. Send SMS review requests and access your dashboard to manage activity on the go.
  • Access Reputation University for on-demand training courses and webinars.

Ready to grow your business with the only platform that truly puts you in command of your reputation experience?

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