One Platform. The Entire Customer Journey.
React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next time.
Get the tools you need to turn every interaction into a competitive advantage with our Reputation Experience Management (RXM) platform.
Why Leading Operators Manage Their Reputation Experience With Us:
- Attract More Customers and Lower Cost per Acquisition
- Increase Guest Satisfaction and Reviews
- Monitor and Publish Content Across Social
- Rank Higher In Search and Increase Revenue
- Learn from Feedback and Take Action
Ready to grow your business with the only platform that truly puts you in command of your reputation experience?
Build Your Reputation Management Platform
Establish your listening posts to get found and get chosen
Expand your online presence to amplify your experience delivery
|In All Bundles – Reputation Score X, Experience Insights, SaaS CRM Integration||✓||✓||✓|
|Onboarding – Excellence and experience for your go-live success||✓||✓||✓|
|Admin Training – Learning packages to maximize value, results and ongoing success||✓||✓||✓|
|Reviews – Listening and respond to customers in real time; Boost reviews and ratings; rank higher in searches||✓||✓||✓|
|Review Booster – 1 request template (regular or conversational)||✓||✓||✓|
|Business Listings – Better visibility in search; Real-time updates; Eliminate duplicate listings; Higher conversion||✓||✓||✓|
|Social – Build, launch, approve and track messages across all social channels for all of your business’s individual locations||Add-On||✓||✓|
|Track & Trace – Secured and compliant digital capture form for guest information. 1 unbranded template.||Add-On||✓||✓|
|Action – Track customer response efforts or internal business changes.||Add-On||Add-On||✓|
Functionality and Flexibility to Meet Your Needs
- Deploy Track & Trace, collect reviews and increase volume and ratings on Google, Facebook and other key industry websites.
- Use your Reputation Score for a holistic view of your brand online, including nine metrics related to ratings, reviews, social media, business listings and more.
- Use the App wherever you are—onsite or offsite. Send SMS review requests and access your dashboard to manage activity on the go.
- Access Reputation University for on-demand training courses and webinars.