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Insights & Actions

Listen. Reflect. Act.

Turn feedback into the fuel for your business growth with our insights, tools and ticketing system.

0 1

All Feedback in One Place

Bring together all your review and survey data in one centralized location to understand what your customers are saying by topic or theme.

0 2

Analyze the Trends

Understand positive or negative customer sentiment for your brand or locations. Uncover your strengths and weaknesses, then figure out how to improve.

0 3

Act on High-Priority Problems

Close the loop on customer feedback with easy support tickets. Use them to track customer response efforts or internal business changes.

Capabilities

Innovative
Features

The toolset that breaks down sentiment and analyzes feedback to highlight trends and topics in real time with text analytics.

High-Precision Text Analytics

See the details at scale.
Advanced text analytics determine what people are commenting on and whether the comments are positive or negative.

Automatic Categorization

Seamless tagging and grouping.
Customer comments are instantly grouped into meaningful categories that are unique to your industry. Custom categories are also supported.

Sentiment Maps

Create rich sentiment maps.
Visualize both the volume and sentiment of your top-mentioned topics.

AutoEscalateTM

Ensure issue visibility.
Configure top-priority tickets to automatically progress up the command chain based on defined time conditions or other rules.

Goal Setting

Keep your team on track.
Set targets for metrics such as customer response rates and ticket turnaround times, then monitor your ongoing performance.

Capabilities

Innovative
Features

The toolset that breaks down sentiment and analyzes feedback to highlight trends and topics in real time with text analytics.

High-Precision Text Analytics

See the details at scale.
Advanced text analytics determine what people are commenting on and whether the comments are positive or negative.

Automatic Categorization

Seamless tagging and grouping.
Customer comments are instantly grouped into meaningful categories that are unique to your industry. Custom categories are also supported.

Sentiment Maps

Create rich sentiment maps.
Visualize both the volume and sentiment of your top-mentioned topics.

AutoEscalateTM

Ensure issue visibility.
Configure top-priority tickets to automatically progress up the command chain based on defined time conditions or other rules.

Goal Setting

Keep your team on track.
Set targets for metrics such as customer response rates and ticket turnaround times, then monitor your ongoing performance.
0 %

customer response rate

Scentre Group (Westfield)

Scentre Group, the owner/operator of Westfield Shopping Centers in the Australia/New Zealand region, came to Reputation wanting full visibility and analysis of the Voice of the Customer across all channels. They’ve used Insights to find and fix parking issues at a number of their centers, and have relied heavily on Actions to drive their customer response rate up to 90 percent.

Supercharge the Power of Reputation

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Ready to see how you can make big CX improvements with Insights & Actions?

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