Reimagine CX — Why NPS is not enough

Reputation Staff Writer

To win in today’s Feedback Economy, brands must meet customer expectations for exceptional experiences — this means tuning into what they’re saying in online reviews and on social channels, so you can begin to re-imagine ways to deliver the exceptional experience they expect.

During this webinar, Pranav Desai, Head of Product Management for, discusses how to leverage customer feedback to elevate the customer experience. You’ll learn:

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