Why You Should Care
A customer with a below average Reputation Score could have a great average star rating, but very low review volume and with most of the reviews written years ago. Without a granular breakdown of the factors used to calculate the Reputation Score, it can be hard to decide on the most productive next steps. We give our customers the detail they need to develop the most efficient plan to improve their online reputations.
The Reputation Score also goes beyond the data specific to your business and takes into account the local market and industry. This allows you to benchmark your business and see how it stacks up to the competition both overall and in each of the subcategories above.
Measuring your brand perception and market cap — the benchmarks many other reputation management companies rely on to calculate their scores — only scratches the surface of gauging how well your business’ reputation is truly doing.
If you’re interested in learning more about how to monitor and boost your Reputation Score, contact us for a Demo. We’ll be happy to show you.