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Best Practices for Responding to Patient Reviews

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Today’s healthcare consumer has a lot of power and choice. And what a patient says about you online can have a major impact on your ability to attract and retain business. According to SoftwareAdvice, nearly 80% of consumers use online patient reviews to decide where to go for care.

But consumers aren’t just interested in what reviews say — they want to see how providers respond. Does the physician or health system demonstrate a commitment to patient satisfaction? Are they gracious and responsive to comments and criticism? It all factors into a consumer’s decision making process — providers must take requesting, monitoring and responding to online reviews very seriously.

Read this eBook to learn best practices for managing patient reviews, including:

  1. Why you should monitor and respond to reviews.
  2. How to respond to online reviews in a HIPAA-compliant manner.
  3. How you can glean operational insights from reviews to enhance the overall patient experience.

Want more insights on how to grow your business with the only platform that brings together online reputation management and gives you the tools to take command of your customer experience?

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