Reputation News

Explore What’s New with Reputation

Unlock the latest insights, advancements, and product updates shaping the world of reputation management.

Dive into our thought-provoking articles, comprehensive case study roundup, and stay updated on the evolution of our cutting-edge products.

In the April Issue

Product Release: Join us Thursday, May 8 for the Spring Release Webinar
Trending Topics: Discover new resources for marketers, and see what’s happening in the community
Upcoming In-Person Events: Visit us at industry tradeshows in Huntington Beach, Las Vegas, Orlando, and Miami
Beta Opportunities: Gain early access to Item-Level Feedback, AI Reputation Manager, and Journey Insights

Product Release

The April product release is right around the corner, and it’s filled with a fresh lineup of features! On April 30, you’ll unlock smarter surveys (hello, drag‑and‑drop Rank Order questions), richer review and listing integrations (think RepairPal, HappyCow, and Yelp), plus streamlined publishing tools and mobile improvements that let you manage your reputation wherever you are.

Ready for an exclusive first look? Join us on Thursday, May 8 (registration coming soon) for our Spring Release Webinar, where we’ll take a closer look at key features from the April release…and give you a sneak peek at what’s blooming later this season. Space is limited, so click the link to reserve your seat!

Extend Your Reach & Strengthen Your Brand Sentiment with Yelp

If your business has multiple locations, Yelp can be a powerful tool for building brand visibility and customer trust & loyalty. Here’s how Yelp impacts key industries:

Auto Services: 78% of consumers use Yelp to find a mechanic or dealership.
Healthcare: 84% of patients check online reviews, and Yelp is a top source.
Property Management: 92% of renters read online reviews before choosing an apartment.

With our new integration, you can manage your Yelp listings, respond to reviews, and track customer sentiment – all from within the Reputation platform. Be sure to chat with your CSM about how you can add Yelp to your reputation performance program!

What’s Happening in the Community?

Forum Discussions:
- Reputation Celebrates Women in Tech – Share Your Advice Here
- 800 & 900 Awards – how did you celebrate with your locations?! Share Your Ideas
Level-Up Platform Training:
- Access Rep Academy to explore a catalog of learning content! Here’s how to join: How To | Rep Academy
- Have FOMO yet?? From learning best practices to celebrating achievements, this refreshed platform offers everything you need to thrive this year and beyond!
New Learning Content:
- Unlock the power of the Reputation platform with our solution user guides. With step-by-step instructions just a click away, you’ll master your reputation performance program in no time! You’ll find these – and all the solution user guides – at reputation.com/learn
  - Actions User Guide
  - Engage User Guide
- Looking for information on our new Reviews Feed? Check out this video and share with your teams to learn how to navigate the new Reviews Feed.

Upcoming In-Person Events

Be sure to visit Reputation at our booth at any of the upcoming industry tradeshows, or join us for a networking dinner!

Inside Self-Storage World Expo
April 23-24, Las Vegas
Healthcare Marketing & Physician Strategies Summit
April 29-May 2, Orlando, FL
Apartment Innovation and Marketing Conference
May 4-7, Huntington Beach, CA
Networking Dinner in Miami
May 20, Gordon Ramsay Hell’s Kitchen in Miami

Beta Opportunities

Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.

Item-Level Feedback

We’re taking the theme of richer feedback to a whole new level – a granular level – with Item-Level Feedback. Until now, surveys have been focused on general, overall experiences with your brand &/or location.

Now, you can get hyper-focused with your surveys and zero in on the products, providers, or services that have the most impact on your business. Item-Level Feedback gives survey takers a more personalized experience by letting them rate and comment on their specific interaction(s), helping you pinpoint what they like or don’t like, then make targeted improvements for growth.

Contact your Customer Success Manager for details on how to participate.

AI Reputation Manager

The way consumers discover local businesses is evolving. With AI reshaping online search, brands must go beyond monitoring customer feedback—they need to understand how their brand is perceived across the entire web.

That’s where AI Reputation Manager comes in. This powerful tool allows users to ask questions about their brand, competitors, and industry, and get AI-generated summaries based on online content. By centralizing key insights from both customers and the broader web, AI Reputation Manager makes it easier to understand trends and take action.

Now in Beta; contact your Customer Success Manager or the Support team for

Journey Insights

Take customer feedback to the next level by connecting reviews and survey data to specific stages in the consumer journey. With Journey Insights, you can pinpoint exactly where feedback—positive or negative—originates and understand its context within the larger customer experience.

Track sentiment trends over time to see how your actions impact customer satisfaction and operational performance. Drill down into specific journey stages or feedback categories, like wait times or service quality, to uncover actionable insights. Journey Insights empowers you to make smarter, data-driven decisions that directly improve the consumer experience and your overall operational efficiency.

Now in limited-invitation Beta; contact your Customer Success Manager for details.