Reputation News
Explore What’s New with Reputation
Unlock the latest insights, advancements, and product updates shaping the world of reputation management.
Dive into our thought-provoking articles, comprehensive case study roundup, and stay updated on the evolution of our cutting-edge products.
In the August Issue
- Product Updates: Advisory Services & elevating your CX Program
- Webinars: Learn about our Surveys & Experience Insights products
- Mark Your Calendar: National Leave a Review Day is October 22
- Consumer Sentiment Guide: Download your complementary guide to mastering feedback today.
What’s NEW in Product?
Elevate Your Customer Experience Program
Unlock the full potential of your customer experience (CX) program with Advisory Services from Reputation. Our team brings unparalleled expertise in CX program design, delivering tailored insights and strategies that drive meaningful business outcomes. With extensive knowledge across various industries and deep business acumen, we help you align your CX initiatives with critical business KPIs, ensuring measurable success. Partner with us to transform your customer interactions into lasting, impactful experiences.
Click here to learn more, then contact your CSM for details.
Webinars
Lunch-n-Learn
Surveys: Track, Analyze, and Operationalize Survey Responses All From One Platform
Tuesday, August 6
12 p.m. CT / 10 a.m. PT
Unsolicited feedback like reviews is critical to manage, but it doesn’t tell you what you want to know, it tells you what your customers want you to know. With a survey program, you get to call the shots and collect the solicited feedback your business needs to improve.
Walk away being able to:
- Summarize survey design best practices
- Discuss common Customer Experience (CX) metrics included in Surveys
- Analyze survey results to identify trends and areas of improvement
It’s not too late to register!
Lunch-n-Learn
Experience Insights: Explore Strengths and Weaknesses to Improve Your Overall Customer Experience
Tuesday, September 10
12 p.m. CT / 10 a.m. PT
View a detailed snapshot of your strengths and weaknesses, and learn how to drill into specific categories to read customer quotes and identify trends.
Walk away being able to:
- Check for mentions of specific words or phrases
- Identify the most mentioned categories
- Identify highest and lowest rated categories with the most impact
Mark Your Calendar:
National Leave a Review Day is October 22.
National Leave a Review Day is October 22nd National Leave a Review Day is quickly approaching! Take advantage of this day by adopting some of the tactics in our toolkit checklist, or by implementing what our other customers did last year! Kelly Clark from Spherion Staffing and Gary Navarro from Cantex share their strategies and successes with us – check out the landing page for some ⭐ FIVE STAR INSPIRATION ⭐
So let’s get started and make the most out of National Leave a Review Day!
The Ultimate Guide to Understanding Consumer Sentiment
Consider all the feedback your business receives from social media, online reviews, surveys, and other online sources. How are you currently monitoring, managing, and implementing action plans to drive improvements?
