Reputation News

Explore What’s New with Reputation

Unlock the latest insights, advancements, and product updates shaping the world of reputation management.

Dive into our thought-provoking articles, comprehensive case study roundup, and stay updated on the evolution of our cutting-edge products.

In the May Issue

  • Product Updates: Featured Releases + Resources, Review Booster Update for Continued Support, Social Post Approval Workflow
  • Webinars: Learn how to access and respond to reviews; and how to measure, track, and improving business listings
  • Tips & Tricks: Two Ways Google Reviews & Listening Work Together to Drive Leads
  • Register Now: Reputation Academy Day (RAD) is May 30

NEW for May: Featured Releases + Resources

April showers are bringing more than May flowers! May’s release is packed with updates and customer-requested feature enhancements designed to elevate your platform experience:

  • Publish Post Management + Tasks Page: Streamlined social post approval workflow
  • Reviews Feed: Updated UI for greater efficiency and organization 
  • RepConnect Connectors: Enhanced review automation & user import integrations  
  • Google + Facebook API Collection: Improved review collection frequency

Learn more about these – and all the latest features, product enhancements, and resources – on the new What’s NEW in Product page. 


Review Booster Update for Continued Support

We are introducing an update to our Review Booster workflow, effective May 22nd, designed to support your continuous efforts in collecting valuable customer feedback. With the upcoming discontinuation of a key Google API, we have modified our process to ensure a seamless transition and maintain the effectiveness of your review collection efforts. No action is required on your part to implement these updates.

To learn more, please visit this Knowledge Base article.


Streamlined Social Post Approval Workflow

You’ve been asking for a simpler way to review and approve/reject posts…and we heard you! We’re bringing together the Calendar, Workflow and Tasks pages into a central location, making it quicker – and easier – to ensure your social content is on-brand and on-message. In the new Tasks page, you’ll see the post’s status (Ready for Review, Needs Revision, etc.) and can approve or reject a post with one click. Watch this video to see it in action!  

Available now for all Publish users.   

Webinars


Lunch-n-Learn

How to Access and Respond to Reviews

May 2024

45% of consumers say they’re more likely to visit a business that responds to their negative reviews, making active review response a critical part of managing your online presence.

Watch the recording to learn how to locate and monitor your reviews, quickly and efficiently respond to reviews from third party sites, and report on your overall review response score and identify ways to improve over time. 


Lunch-n-Learn

How to Measure, Track, and Improve Your Business Listings Performance

Tuesday, June 4
12 p.m. CT / 10 a.m. PT

Find out how many people see your listings and the actions they take. Identify implications of un-managed listings and incorrect data points.

TIPS & TRICKS

Two Ways Google Reviews & Listening Work Together to Drive Leads

We get it – managing reviews and listings is complex for businesses with multiple locations.

  1. Reviews don‘t really matter if people don‘t have an accurate way to contact your business
  2. Google rewards quality reviews and accurate business profiles with higher search rankings

Insights and Recommendations: leveraging AI, Reputation can pull critical findings from both your review and listing data to provide simple recommended actions you can take to improve the quality of your listings and drive more leads.

Reputation Score: Our patented Reputation Score aggregates everything your customers think, feel, and say about your business online into a single metric that hundreds of businesses use as a benchmark of improvement across all of their locations. Reputation Score has also been proven to tightly correlate to the metrics that marketers care about most like leads and revenue.

Customizable Reporting: By consolidating your listings and review efforts in Reputation, your business unlocks industry leading dashboard and reporting capabilities so your entire organization can stay up to date with your online performance.

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Rep Academy Day
Register Today!

Thursday, May 30
11 a.m. ET

Reputation Academy Day (RAD) is an opportunity to educate and showcase our on-demand learning resources to our customers.

This year we are bringing RAD to the comfort of your very own workspace. We will be offering LIVE and On Demand resources covering everything from: 

  • Tips on how to increase your Reputation Score
  • Understand your insights
  • Maximizing your platform knowledge across reviews, listings, surveys, actions, social and so much more!

Get a Demo

Please submit the form below to schedule a custom demo.