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Customer Stories
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National Retailer Boosts Review Volume 3-fold in 6 Months with Reputation.com
Background Research shows that 69% of consumers think reviews older than three months are no longer relevant. And Google uses the number and recency of reviews to determine your locations’ rankings in search results. If they lack recent reviews, they often don’t show up on the map in local searches. But requesting reviews is time-consuming…
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MedQuest Increases Patient Acquisition and Retention Through Improved Review Responding
Background Improved Review Responding Helps to Optimize Patient Experience MedQuest Associates owns, operates and manages a large network of nearly 50 outpatient diagnostic imaging centers in the mid-Atlantic and Southeast regions of the U.S. The organization delivers a full range of imaging services with board-certified radiologists and technologists, and service-oriented staff. “We pride ourselves on…
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A Large Healthcare System Boosted Online Review Volume by 2X
A Large Healthcare System Increases its Reputation Score by Nearly 50% A not-for-profit, integrated healthcare system More than 60 specialty clinic offices across a single state Had a low Reputation Score, but staff and doctors were resistant to launching an online reputation management solution to boost the volume of their online healthcare reviews The Challenge:…
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Award Winning UK Lettings and Estate Agents Belvoir Quintuple Reviews with Reputation.com
Background Belvoir is an award-winning UK lettings and estate agency franchise with over 20 years of experience. The Belvoir brand focuses on its core principles of being professional and delivering exceptional customer service. Their aim is to constantly exceed their clients’ expectations. And that’s why their online reputation is so important to them. Belvoir has…
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Hospitality Leader, Mitchells & Butlers, Took Control of Their Online Reputation with Reputation.com
Background Mitchells & Butlers is a leading restaurant and pub company in the UK, with over 1,600 restaurants, pubs and bars. Find out how they took control of their online reputation. You already know Mitchells & Butlers, even if you don’t realise it! That’s because they run many of the UK’s most famous restaurant and…
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National Retailer Uses Surveys to Boost Response Rates, Positive Reviews and Search Rankings
Key Objectives A major national retailer operating in 42 states was having difficulty engaging with its hundreds of thousands of customers to gather useful feedback. With 1,200 locations all handling customer surveys differently, the process for customizing, sending and responding to customer satisfaction surveys was inconsistent and yielded little actionable insight. To support a company-wide…
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Property Management Industry: The Impact of Online Reputation Management
Case Study: Property Management Industry The volume of online reviews has increased by more than 1,870% since 2006,1 and consumers trust reviews more than ever — they are now on par with word-of-mouth recommendations.2 Reputation.com mines this rapidly growing source of consumer sentiment for actionable insights specific to our clients’ businesses. In this case study,…
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Online Review Management in the Healthcare Space
What One Fortune 500 Healthcare Provider Did When Patients Were Looking Online and Walking Away Online Reviews and Healthcare People typically feel the most vulnerable during health crises. Whether an issue is affecting them or someone they hold most dear, all are trying to make the best decisions they can with the best information available.…
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Efficacy of Reputation.com Managed Service
Case Study: Efficacy of Reputation.com Managed Service Study Overview Question: How does the Managed Service program affect the online reputations of subscribers? Methodology: In May 2013, we analyzed data on all Reputation.com for Business Gold and Platinum subscribers who had been using the service for at least three months. The data was collected. using the…
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Healthcare Industry: The Impact of Online Reputation Management
Case Study: Healthcare Industry Overview The Challenge: A national network of healthcare providers contracted Reputation.com to provide HIPAA-compliant review management infrastructure for over 400 locations in June 2012. Reputation.com provided the technology infrastructure, training, and technical support. The platform was managed by the client. Results: By the end of Q1 2013, Reputation.com had transformed the…
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Garden Communities Achieves Online Reputation Success in Property Management
Garden Communities Improves Customer Engagement and Drives Review Volumes Up by 427% Finding the ideal rental place takes a significant investment of time and effort. Prospective renters need guidance and unbiased feedback and are increasingly turning to review and social media sites to research individual properties. According to a survey conducted by Kingsley Associates, 89%…
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Prais Dental Achieves Category-leading Reputation Score with Reputation
Background Prais Dental, a cosmetic and general dental facility based in London, has been providing their patients with excellent dental service and experience. They had a growing roster of happy patients, but those customers weren’t sharing their experiences online. Prais Dental wanted to connect with all of their patients and gather relevant feedback. However, they…
Easily manage and grow your online presence to generate more revenue for your business
$900K in annual incremental sales per enrolled dealership vs. non-enrolled dealership.
Ranked nation’s #1 Property Management Company for online Reputation by Multifamily Executive Magazine and J Turner Research for 7 years.
Increased GMB listing views results in $4.5 million in incremental revenue per year.
Within five hours of open scheduling pages going live over 400 vaccination appointments were generated.
Learn how some of the top global brands use Reputation to manage, learn, and win
“The platform is great, easy to use, and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the power to respond and influence customers’ opinions in real-time, from within the Reputation platform.”
David Hart – Customer Experience Manager
“Reputation has held us to a higher standard. We use Reputation for operations management because it helps us uncover areas in which we need to make improvements.”
Alex Morehouse – Chief Marketing Officer
“Reputation IS our solution to customer listening. It is our comprehensive method of listening to, replying, and monitoring customer reviews. We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision making.”
Michael Scarfe – Group Manager
“Reputation enables you to manage and optimize the most critical marketing tool in your toolbox – word-of-mouth – and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.”
Doug Zarkin – Chief Marketing Officer