We ♥ Our Customers
Garden Communities Improves Customer Engagement and Drives Review Volumes Up by 427% Finding the ideal rental place takes a significant investment of time and effort. Prospective renters need guidance and unbiased feedback and are increasingly turning to review and social media sites to research individual properties. According to a survey conducted by Kingsley Associates, 89%…
Background Prais Dental, a cosmetic and general dental facility based in London, has been providing their patients with excellent dental service and experience. They had a growing roster of happy patients, but those customers weren’t sharing their experiences online. Prais Dental wanted to connect with all of their patients and gather relevant feedback. However, they…
Online Review Management for Realtors A good realtor can make or break a real estate transaction. That’s why consumers increasingly turn to social media and review sites before choosing a realtor: they want confirmation that the realtor they choose has their best interests in mind and knows how to deliver the right property for the…
Overview Ensuring that new patients find you can be a challenge. Many factors contribute to how people select their dentist, such as word of mouth, being in a network for reimbursement, and distance from home. But in the digital world, nothing has greater influence than online patient reviews and star ratings — your online reputation…
Case Study: Car Rental Industry Overview The Challenge: In late 2012, an international car rental brand asked us to improve the online reputation of its locations and demonstrate the efficacy of our solution. Methodology: We conducted a three-month trial from December 2012 to March 2013, comparing a group of pilot locations to a similar control…
Strong Star Ratings and Reviews Are Foundational Cars.com recently reported that 68 percent of prospective customers use online sources — such as online reviews and star ratings — to find a dealership. What is the impact of those ratings and reviews on buyer behavior? This case study, based on the experience of over 1,800 dealerships…
Online Reputation Management — What Happened When Dealers Started Listening to and Managing Digital Feedback For consumers, buying a car is one of the biggest purchasing decisions they’ll ever make, second only to a home. And it’s an emotional one, tied to both self and family. It’s the minivan that’s perfect for soccer practice and…
Background In today’s digital world, patients use online reviews and star ratings to find the right surgeon and make informed decisions about their healthcare. Learn how Arkansas Surgical Hospital triples positive online review volume with Reputation. Arkansas Surgical Hospital is a physician-owned hospital specializing in joint replacement and spine surgery. Arkansas Surgical Hospital wanted to…
Easily manage and grow your online presence to generate more revenue for your business
$900K in annual incremental sales per enrolled dealership vs. non-enrolled dealership.
Ranked nation’s #1 Property Management Company for online Reputation by Multifamily Executive Magazine and J Turner Research for 7 years.
Increased GMB listing views results in $4.5 million in incremental revenue per year.
Within five hours of open scheduling pages going live over 400 vaccination appointments were generated.
Learn how some of the top global brands use Reputation to manage, learn, and win
“The platform is great, easy to use, and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the power to respond and influence customers’ opinions in real-time, from within the Reputation platform.”
David Hart – Customer Experience Manager
“Reputation has held us to a higher standard. We use Reputation for operations management because it helps us uncover areas in which we need to make improvements.”
Alex Morehouse – Chief Marketing Officer
“Reputation IS our solution to customer listening. It is our comprehensive method of listening to, replying, and monitoring customer reviews. We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision making.”
Michael Scarfe – Group Manager
“Reputation enables you to manage and optimize the most critical marketing tool in your toolbox – word-of-mouth – and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.”
Doug Zarkin – Chief Marketing Officer