Property Management
Win from First Tour to Final Renewal
Turn insights from the entire renter journey, from search to renewal, into resident loyalty and growth.
AI-Native Platform Built for Modern Property Management
Reputation’s platform is purpose-built with AI at its core to offer property managers smarter, faster tools to elevate operations and improve resident experiences.
Renter Journey
Insights
- Map and analyze every stage of the renter lifecycle—from first inquiry to renewal
- Pinpoint friction points and opportunities to improve satisfaction and retention
AI Reputation
Manager
- Monitor and optimize how your brand appears in AI Overviews, Gemini, and other LLMs
- Ensure accurate, brand-aligned representation across all AI platforms
Voice of
Brand
- Automatically generate consistent, on-brand review responses across all locations
- Strengthen engagement and protect your brand voice at scale
Competitive
Insights
- Benchmark performance against competitors in real time
- Uncover market trends and sentiment shifts to gain a competitive edge
Strengthen Your Online Presence
Stand Out in Search: Optimize listings and keep them updated across Google, Yelp, and more to improve local SEO and attract more high-intent prospects.
Manage Reviews at Scale: Automatically respond to reviews with consistent, brand-approved messaging across every property.
Improve Star Ratings: Encourage more reviews with built-in prompts and survey-to-review workflows to boost ratings and visibility.
Understand Resident Sentiment
Map the Renter Journey: Track feedback from inquiry to move-out to uncover friction points and areas for improvement.
Real-Time Sentiment Insights: Get automated reports that reveal what residents love—and what’s holding you back.
Benchmark Performance: See how your properties compare to local competitors by sentiment, rating, and volume.
Catch Shifts Early: AI-powered alerts flag emerging topics and trends across your reviews, surveys, and social channels.
Automate Feedback & Engagement
Send Targeted Surveys: Deploy surveys after key milestones like tours, move-in, and renewals to capture actionable feedback.
Close the Loop Automatically: Turn negative feedback into service tickets and route them to the right teams with smart workflows.
Consolidate Resident Messaging: Engage with residents from Facebook, Google, SMS, and more—all in one centralized inbox.
Align Teams Around Performance
Unify Reputation Data: Bring reviews, surveys, listings, and messages into a single, intuitive dashboard.
Improve SLA Compliance: Track and improve response time and closure rates with built-in alerts and performance tracking.
Enhance Resident Experience: Empower on-site teams to act on feedback and deliver consistent, high-quality service.
Press Release
Reputation Launches AI-Enhanced Platform for the Property Management Industry
2024-25 Property Management Report
Ready to discover how the industry has evolved over the last year? Learn what top-tier firms are doing to outperform the competition.
Get a Personalized Demo
Additional Property Management Resources
Articles, Guides, Reports & Videos
Articles, Guides, Reports & Videos
Reputation Managed Services
Let us keep your brand accurate, engaged, and protected
AI Is Ranking You—With or Without Your Input
Discover how AI is redefining the rules of reputation management, and what modern brands must do to lead in the era of search-to-sentiment.
A Centralized Platform to Manage and Grow Your Business
Effortlessly manage your online reputation and customer communication from one location.
Competitive Insights
Social Suite and Listening
Reviews and Review Booster
Business Listings
Surveys
Insights & Actions
Messaging
