The Results: Adoption of ORM Platform Yields Impressive Positive Reputation Gains
Reputation.com’s ORM platform helps the healthcare system transform its online reputation by:
- Facilitating buy-in: Once they began seeing review data on a regular basis, physicians and managers understood the true impact online reputation management could have on both referrals and walk-ins. Primary care offices that originally wanted no part in review monitoring now compete with each other to offer better services to increase their review volume and earn more positive reviews.
- Providing actionable data: Using thematic analysis in the platform, the healthcare organization has been able to identify issues by location early and makes operational changes right away that improve the quality of their services and patient care.
- Spreading the word: Managers and providers are now proactively sharing positive reviews via social media and on their website, and recognizing excellent service from physicians and staff. They’re soliciting online feedback from patients to increase review volume and provide prospective consumers with a comprehensive view of the organization’s services and quality of care.
By committing to online reputation management, this 60-clinic healthcare system increased its Reputation Score by more than 150 points and has maintained this significant improvement
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