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A World of Interactions Demands a Platform of Action

Transform feedback from reviews, likes, listings, comments and clicks into your competitive advantage.

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A World of Interactions Demands a Platform of Action

Transform feedback from reviews, likes, listings, comments and clicks into your competitive advantage.

Get a Demo
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Products

One Platform the Entire CX Journey

Reviews
+ Review Booster

Track, manage and respond to review sites and social channels in one centralized location.

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Surveys

Build and send surveys, set alerts and even display endorsements on the sites you care about.

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Social
Suite

Listen, like and respond to posts, while scheduling and tracking new campaigns—all in one place.

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Business
Listings

Show up at the top of search every time.

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Location
Pages

Get found and convert more customers across all of your locations.

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Actions
& Insights

Break down sentiment and analyze all of that feedback to identify trends and topics in real time.

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Competitive Reporting

See how you stack up against your competitors with detailed reporting and actionable insights.

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The world’s best brands use Reputation to forge strong relationships between customers and communities.

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Customer Stories

Reputation Isn’t a Popularity Contest. It’s Money in the Bank.

Global pub group, Mitchells + Butlers was looking for a solution to centralize feedback for all 1,600+ locations across 15+ brands to manage Reviews, Surveys, Social media and reporting functions for all levels of the organization.

+93%

“We introduced Reputation in 2017 and through this tool we now respond to 93% of all online feedback. We continue to see the benefits of the personal interaction this platform enables for the guest. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score….to 4 out 5 reflecting the hard work undertaken in this area.”

Phil Urban
CEO Mitchells & Butlers
Response Rate across all Feedback

Global pub group, Mitchells + Butlers was looking for a solution to centralize feedback for all 1,600+ locations across 15+ brands to manage Reviews, Surveys, Social media and reporting functions for all levels of the organization.

+93%

Response Rate across all Feedback
“We introduced Reputation in 2017 and through this tool we now respond to 93% of all online feedback. We continue to see the benefits of the personal interaction this platform enables for the guest. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score….to 4 out 5 reflecting the hard work undertaken in this area.”

Phil Urban
CEO Mitchells & Butlers
In 2018, Orangetheory hired Tombras to lead its SEO strategy, beginning with creating a single source of truth for all of its studios using the Reputation platform.  When the Covid-19 pandemic hit, all of the studios were forced to close. They turned to Reputation’s Business Listings module to complete rapid, efficient business listing updates.
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99.7%

“The integration between Reputation and Google made updating all of the business listings a seamless, hassle-free process. Plus, by eliminating error-prone manual updating, Reputation enabled much higher business listings accuracy.”

Jay Bolling Senior SEO Manager at Tombras Group

Business listing accuracy

In 2018, Orangetheory hired Tombras to lead its SEO strategy, beginning with creating a single source of truth for all of its studios using the Reputation platform. When the Covid-19 pandemic hit, all of the studios were forced to close. They turned to Reputation’s Business Listings module to complete rapid, efficient business listing updates.

99.7%

Business Listing Accuracy

“The integration between Reputation and Google made updating all of the business listings a seamless, hassle-free process. Plus, by eliminating error-prone manual updating, Reputation enabled much higher business listings accuracy.”

Jay Bolling
Senior SEO Manager at Tombras Group

Sutter Health was looking for a partner to help ensure their online reputation accurately reflected their brand. After using Reputation, Sutter Health was able to improve patient experience by enabling the organization and its doctors to tune into what their patients were saying.
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76%

“Reputation is definitely driving more views and visits across our locations….People are clicking through and booking appointments with our doctors because they’re ranking higher in search and displaying better star ratings.” Nolan Perry Head of Reputation and Engagement
Increase in Doctor Profile Page Visits

Sutter Health was looking for a partner to help ensure their online reputation accurately reflected their brand. After using Reputation, Sutter Health was able to improve patient experience by enabling the organization and its doctors to tune into what their patients were saying.

76%

Increase In Doctor Profile Page Visits

“Reputation is definitely driving more views and visits across our locations….People are clicking through and booking appointments with our doctors because they’re ranking higher in search and displaying better star ratings.”

Nolan Perry
Head of Reputation and Engagement

Hendrick incentivized its dealerships to achieve and maintain a Reputation Score of 800+. They started using Reputation Score X and implemented the prescriptive recommendations to increase their score almost 70 points and increase review volume more than 260 percent.
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+260%

“Online reputation is a reflection of a company’s culture. We take tremendous pride in the way our nearly 11,000 teammates serve our customers and represent our values each day. Being recognized with the Number One overall ranking is only possible because of their dedication to our customers and to one another.”

Greg Gach President of Hendrick Automotive Group

Increase in Review Volume

Hendrick incentivized its dealerships to achieve and maintain a Reputation Score of 800+. They started using Reputation Score X and implemented the prescriptive recommendations to increase their score almost 70 points and increase review volume more than 260 percent.

+260%

Increase In Review Volume

“Online reputation is a reflection of a company’s culture. We take tremendous pride in the way our nearly 11,000 teammates serve our customers and represent our values each day. Being recognized with the Number One overall ranking is only possible because of their dedication to our customers and to one another.”

Greg Gach
President of Hendrick Automotive Group

why reputation

We invented Online Reputation Management and are once again leading the industry with our Reputation Experience Management (RXM) platform.

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Use Data to Stop Reacting, and Start Anticipating

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Reputation Scores grow 40 times faster for business locations that actively participate in Reputation Management

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Ranking among Top 3 on Google Maps can generate 2X more Profile Views and Actions.

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More than two-thirds of consumers lose trust in a business when its listings are inaccurate and there isn’t an effective strategy for brand reputation management.

Want more insights on how to grow your business with the only platform that brings together Online Reputation Management and the tools to take command of your customer experience?

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