A World of Interactions Demands a Platform of Action
Transform feedback from reviews, likes, listings, comments and clicks into your competitive advantage.
Products
One Platform for the Entire CX Journey
Reviews
+ Review Booster
Track, manage and respond to review sites and social channels in one centralized location.
Surveys
Build and send surveys, set alerts and even display endorsements on the sites you care about.
Social
Suite
Listen, like and respond to posts, while scheduling and tracking new campaigns—all in one place.
Messaging
Chat with customers and prospects via text message, Facebook Messenger and other popular channels — all from one central inbox.
Location
Pages
Get found and convert more customers across all of your locations with online reputation management.
Actions
& Insights
Break down sentiment and analyze all of that feedback to identify trends and topics in real time.
Competitive Reporting
See how you stack up against your competitors with detailed reporting and actionable insights.
The world’s best brands use Reputation to forge strong relationships between customers and communities.
Customer Stories
Reputation isn’t a popularity contest. It’s money in the bank.
Hendrick incentivized its dealerships to achieve and maintain a Reputation Score of 800+. They started using Reputation Score X and implemented the prescriptive recommendations to increase their score almost 70 points and increase review volume more than 260 percent. When it comes to Hendrick’s online business reputation management, they’re a strong leader in the industry.
+260%
Greg Gach President of Hendrick Automotive Group
Increase in Review Volume
Hendrick incentivized its dealerships to achieve and maintain a Reputation Score of 800+. They started using Reputation Score X and implemented the prescriptive recommendations to increase their score almost 70 points and increase review volume more than 260 percent.
+260%
“Online reputation is a reflection of a company’s culture. We take tremendous pride in the way our nearly 11,000 teammates serve our customers and represent our values each day. Being recognized with the Number One overall ranking is only possible because of their dedication to our customers and to one another.”
Greg Gach
President of Hendrick Automotive Group
76%
Sutter Health was looking for a partner to help ensure their online reputation accurately reflected their brand. After using Reputation, Sutter Health was able to improve patient experience by enabling the organization and its doctors to tune into what their patients were saying.
76%
“Reputation is definitely driving more views and visits across our locations….People are clicking through and booking appointments with our doctors because they’re ranking higher in search and displaying better star ratings.”
Nolan Perry
Head of Reputation and Engagement
In 2018, Orangetheory hired Tombras to lead its SEO strategy, beginning with creating a single source of truth for all of its studios using the Reputation platform. When the Covid-19 pandemic hit, all of the studios were forced to close. They turned to Reputation’s Business Listings module to complete rapid, efficient business listing updates for their google reputation management.
99.7%
Jay Bolling Senior SEO Manager at Tombras Group
Business listing accuracy
In 2018, Orangetheory hired Tombras to lead its SEO strategy, beginning with creating a single source of truth for all of its studios using the Reputation platform. When the Covid-19 pandemic hit, all of the studios were forced to close. They turned to Reputation’s Business Listings module to complete rapid, efficient business listing updates.
99.7%
Business Listing Accuracy
“The integration between Reputation and Google made updating all of the business listings a seamless, hassle-free process. Plus, by eliminating error-prone manual updating, Reputation enabled much higher business listings accuracy.”
Jay Bolling
Senior SEO Manager at Tombras Group
why reputation
We invented Online Reputation Management and are once again leading the industry with our Reputation Experience Management (RXM) platform!
- All in one Platform: From Reviews to Surveys to Social to Business Listings, the Reputation platform pulls all of your business feedback into one platform and creates one tool for all the metrics that matter most to you.
- Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns.
- Your Data, Your Way: Create customized views and reports to find out what matters most. Plus, import other data from other sources so you can see everything in one place.
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