Tip of the Week: The Question Order in Your Survey Matters


Keeping customers engaged while completing your customer satisfaction survey may depend on the order of your questions.

It’s best to have open-ended questions early in your survey, so you don’t unintentionally influence their feedback.

Additionally, put the comment field last. It's best to end the survey with a freeform format so that this unfiltered feedback doesn't skew subsequent answers.

Want help with surveys? We can do that.


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