Make sure to use a variety of formats when requesting feedback, including on-site tablets or kiosks, email-based request and text messaging. Be sure to include links to high-impact sites like Google and Facebook in your requests, as well as on your locations’ websites and business listings.

Some Online Reputation Management platforms offer mobile apps to simplify sending text-based requests. For example,  the Reputation Live app lets front-line sales reps send SMS review requests to customers with a few clicks. Check out the app here.