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Messaging

Text More. Talk Less.

Win sales and loyalty from customers who reach out to your business via popular messaging services.

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0 1

No Channel Left Behind

Chat with customers and prospects via text message, Facebook Messenger and Google Business Messages, because 70 percent of consumers say they prefer to message a business for a faster response.

0 2

All Conversations in One Inbox

Manage one central inbox to respond to all of your leads and support inquiries. And keep your interactions with each customer together in an easy-to-follow thread.

0 3

Don't Keep Customers Waiting

Shorten the time it takes to provide support or make a sale. No customer wants to wait hours for a reply. Amp up the conversation with product photos or videos for even faster conversions.

Capabilities

Innovative
Features

The one-stop messaging inbox that cuts through the noise.

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Message Templates

Respond to common questions with one click.
Create text message templates to scale your responses and quickly answer frequently asked questions. Use emojis, images or PDFs to increase engagement.

Resolution Tracking

Make sure customers get the right follow-up.
Assign inquiries to the correct team. Filter by topic and mark conversations as done to ensure every customer gets a response.

Review Requesting

Turn positive interactions into positive reviews.
After finishing a customer conversation, send a review request that turns a positive experience into powerful social proof for your business.

Chat Extensions

Give customers more contact options.
Make sure customers know they can reach you via text. Add a widget to your website and make it easy for them to start the conversation.

Conversation Reporting

Track and improve follow-through.
Measure your messaging — response rate, time-to-respond, time-to-resolution and more.

Capabilities

Innovative
Features

The one-stop messaging inbox that cuts through the noise.

Get a Demo

Message Templates

Respond to common questions with one click.
Create text message templates to scale your responses and quickly answer frequently asked questions. Use emojis, images or PDFs to increase engagement.

Resolution Tracking

Make sure customers get the right follow-up.
Assign inquiries to the correct team. Filter by topic and mark conversations as done to ensure every customer gets a response.

Review Requesting

Turn positive interactions into positive reviews.
After finishing a customer conversation, send a review request that turns a positive experience into powerful social proof for your business.

Chat ExtensionsTM

Give customers more contact options.
Make sure customers know they can reach you via text. Add a widget to your website and make it easy for them to start the conversation.

Conversation Reporting

Track and improve follow-through.
Measure your messaging — response rate, time-to-respond, time-to-resolution and more.
0 %

70% of consumers say they now prefer messaging a business (instead of calling or emailing) in order to get faster support.

2/3

Two-thirds of consumers who reach out to a business via messaging or chat expect a response within just 10 minutes.

Supercharge the Power of Messaging

Reviews
Pages
Social
Competitive Reporting

Ready to see how you can capture more leads and convert more sales with Messaging?

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