Granted Additional Patents to Underscore Leadership in Online Reputation Management

May 7, 2020

Latest Innovations Further Strengthen Company’s Core Technology Offering With Industry-First Enhancements

REDWOOD CITY, Calif. — May 7, 2020 —, provider of the only complete cloud-based enterprise reputation and customer experience management platform, today announced that it has been granted three additional patents covering its online reputation management technology. The patents, “SMS-Based Review Requests,” “Automatic Finding of Online Profiles of an Entity Location” and “Enterprise Reputation Evaluation,” bring the company’s total number of patents held to 31, further strengthening its position as a leader in helping businesses understand their online reputations to get found, get chosen and get better.

The online reputation management and customer experience suite of products is recognized as the only complete, enterprise-grade platform proven to help companies connect to their customers and improve their experience at every touchpoint. These three new patents further enhance’s core offerings with capabilities that are unique in the industry.

The new patent entitled “Enterprise Reputation Evaluation” provides further protection for and validation of’s Reputation Score technology.’s Reputation Score continues to be a key differentiator that provides its customers with a more comprehensive, accurate and complete representation of their brand’s online reputation and level of customer satisfaction than the useful, but much narrower, NPS score.

The company’s patent “SMS-Based Review Requests” covers review-requesting functionality to reach customers on mobile. By directly engaging with customers when they’re on the move and directing them to review sites, businesses get more feedback, ultimately helping rankings and improving trust.

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The “Automatic Finding of Online Profiles of an Entity Location” patent builds out the current technology to enhance its ability to find information relative to any searched business. This data not only helps build a Reputation Score, but it also provides valuable insight that can be used to make business improvements.

“These latest patents provide us a unique competitive advantage and demonstrate that we are truly an innovative technology leader in the reputation and customer experience management space,” said Brad Null, chief scientist and head of data science at “Due to our expanding patent portfolio, our competitors simply cannot offer the same services that we offer. With each success, we advance our mission to help businesses manage their online reputations, analyze feedback and increase customer engagement.”

About pioneered the online reputation management (ORM) category. We continue to lead the charge with the only proven, unified CX and online reputation management platform, and innovative, customer-driven solutions. Our SaaS-based platform manages tens of millions of consumer reviews and consumer interactions across hundreds of thousands of touchpoints. The patented technology behind Reputation Score is based on more than a decade of deep machine-learning and data-science expertise, providing businesses with a reliable index of brand performance that they can use to make targeted CX improvements — and increase their ability to get found, get chosen and get better. To learn more, visit To view a list of’s patents, visit

Media Contact:
Brigit Valencia
BOCA Communications

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