Retail: Deliver on Your Brand Promises

Manage, measure, and scale your online reputation in real time.

Sample of sentiment by category data

Unlock your Reputation Performance

Understand Consumer Sentiment

Gather more public and private feedback from customers to help improve your online reputation and highlight improvement opportunities.

As a foundational element of our SEO strategy, Reputation delivers tremendous value to Orangetheory by ensuring local communities have accurate, timely information about nearby studios and alternative services. This helps keep members engaged and active, providing a competitive advantage for Orangetheory now and in the months ahead.

Jay Bolling, Tombras Agency,
Orangetheory
Example of Reviews dashboard

Gather and Manage Reviews

Request and respond to reviews across the sites that matter most to your business and monitor performance over time at the brand, regional, or location level.

[Reputation] enables you to manage and optimize the most critical marketing tool in your toolbox—word-of-mouth—and provides insight into your fleet’s performance and how well your frontline associates are optimizing your brand experience.

Doug Zarkin, Chief Marketing Officer,
Pearle Vision
Survey  dashboard for auto group

Benchmark Against Local Competition

Understand where you stack up against local competition and receive AI-driven recommendations on how to improve.

We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision-making.

Michael Scarfe, Research Manager,
Scentre Group (Owner and operation of Westfield in Australia and New Zealand)
Rep Score auto group dashboard

Know Your Brand’s Online Reputation

Aggregate everything customers think, feel, and say about you online into a single metric proven to correlate tightly with lead volume and top-line revenue.

The best way to fully understand on-site customer experience is to apply AI, natural language processing and machine learning to the vast cloud of unprompted, unstructured data on the social web.

Dr. Brad Null, Chief Scientist,
Reputation
Centralized Feedback dashboard

Take Quick Action on Negative Feedback

Get notified when action may need to be taken based on negative feedback.

Centralized Feedback dashboard

A Centralized Platform to Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

Get a Demo

Simply provide your business email in the form below to schedule a demo customized for your business. Alternatively, give us a ring. See contact details for your region here.