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How Hospitality Leaders Can Overcome A Crisis Of Confidence In Their Industry
Reputation breaks down CGA's Business Confidence report and offers actionable tips to overcome the industry's challenges.
Why Delivering An Exceptional Guest Experience in Hospitality Is More Important Than Ever
Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands. While it’s always a pleasure to participate in such conversations, this occasion was particularly insightful as I learned a great deal more about the challenges facing the hospitality industry, the […]
How to Support the LGBTQ+ Community on Your Google Business Profile
Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their Google Business Profiles. But many businesses are unaware of how they can use their listings to be more inclusive to LGBTQ+ customers. Following are a few tips that are easy […]
Quick Take: Reputation Experience Trends in UK Hospitality
See the key findings of our report - Quick Take: Reputation Experience Trends in UK Hospitality. Essential reading for any marketing and CX leader in the hospitality sector.
Should I Stay or Should I Go? The Rise of the Great British 'Staycation'
British holidaymakers are seeking 'staycations' more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Using Data To Boost Hospitality Business Performance
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.
10 Data Trends That Matter For Hospitality
Discover the hospitality trends that matter to your company revealed by our data science team.
Test & Trace: Why Restaurants Need a Technological Solution
The UK hospitality industry is rallying behind the government’s ‘Test & Trace’ initiative. Some of the industry’s most prominent players are poised to support the initiative as a means of driving the sector’s recovery following the national coronavirus lockdown. Does your restaurant business have the technological solutions it needs to fully support the national battle against […]
5 Reasons Your Restaurant Marketing Plan Needs Review Management
Over the past decade, online reviews have begun having a bigger impact on certain industries. If you own and operate a restaurant, having positive online reviews can directly boost your popularity and profitability. But enough negative reviews can spell the end of your business. That’s why it’s vital for restauranteurs to understand the impact that […]
Analysing COVID-19's Impact on the UK's Hospitality Sector
The hospitality sector has been particularly hard-hit by COVID-19. This blog looks at the impact it’s had, and introduces some best practices moving forward as we slowly step out of lockdown across the country. The Hospitality Sector’s Digital Switch The digital switch within the hospitality sector was well under way, even before COVID-19. Whether it […]
Google Announces New COVID-19 Attributes and API Support
On April 10, Google shared with partners (including Reputation) updates to features that help businesses serve their customers more effectively during the COVID-19 pandemic. These all apply to the Google My Business (GMB) listings for locations ranging from restaurants to hospitals. New Attributes Google is launching attributes that help healthcare providers, restaurants and retailers prominently […]
New Google Attributes to Help Restaurants React to COVID-19
Google seeks to make it easier for restaurants to communicate their dining options to customers amid the COVID-19 disruption. Google announced to its partners (including Reputation.com) that it will soon roll out new attributes that restaurants can add or edit on their Google My Business (GMB) listings. They consist of “curbside pickup” and “no-contact delivery.” […]

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