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How to Improve the Student Experience with Surveys
Student surveys are a great way to get a pulse on your institution’s academic experience. We break down different types of surveys and their benefits.
SMS Surveys
Given that text message open rates are 4X higher than email, conducting surveys via SMS makes a lot of sense these days.
Conversational Surveys: What Are They and How Can They Benefit Your Business?
We break down how your business can use conversational surveys to get customer feedback and collect insights to improve the customer experience.
An Introduction to Customer Surveys
Reputation is delighted to present our latest video resource: ‘An Introduction to Customer Surveys.’ Customer surveys are a critical part of business and marketing operations
Customer Surveys: Best Practices As We Approach Reopening
As the UK gradually reopens in the wake of the COVID-19 pandemic, now is the time to conduct customer surveys to see how they feel
7 Reasons Property Management Firms Should Use Tenant Surveys
Today’s property management companies understand that to remain competitive, they must learn to listen and respond to tenant concerns and needs as well as find
How to Time Retail Surveys for Optimal Results
Retail customer surveys must be designed well and delivered in a timely manner to get the most insightful responses. Here’s how to do it.
The 6 Types of Customer Experience Surveys (with Sample Questions)
Different types of customer experience surveys produce different types of information that benefit your business operations and your reputation. Knowing which type of customer experience
How to Boost the Value of Your Customer Satisfaction Surveys
Customer satisfaction surveys are incredibly valuable tools to help you optimize the customer experience, build loyalty. But how do you create surveys that people will
How to Use Customer Surveys to Boost Your Local SEO Strategy
Local search engine optimization (SEO) can make a tremendous difference in the success of your business. Here are a few eye-opening statistics to drive the
Are You Paying Too Much for NPS Surveys?
Customer experience (CX) is everything in today’s transparent, highly social business environment, where someone’s negative review or social comment can have significant impact on business
Drive Revenue with Engaging Surveys
Want to improve the customer experience AND drive revenue for your organization? Watch this quick video to see for yourself how Surveys can help you:
ORM In Action, Part 4: Surveys
Part 4 of the ORM in Action series, focusing on how a strong survey program can help build review volume, improve search rankings, and drive
Are CAHPS Surveys an Indication of Your Online Reputation?
Transparency in Healthcare is a Growing Trend Transparency isn’t optional. Consumers are taking a more active role in their healthcare because there is more at
National Retailer Uses Surveys to Boost Response Rates, Positive Reviews and Search Rankings
Key Objectives A major national retailer operating in 42 states was having difficulty engaging with its hundreds of thousands of customers to gather useful feedback.
How to Build Customer Surveys That Yield Actionable Feedback
When surveys are not structured properly, your customers will abandon them and you’ll miss out on the valuable intel you need to make improvements. To increase your completion rates, read our six best practices for building effective surveys.
Tip of the Week: Use Surveys to Boost SEO
Surveys provide insight into how your customers feel about you — but did you know they can improve your position in search rankings? By publishing
5 Critical Things Your Surveys Must Do
Are your surveys delivering the actionable feedback you need? If that statement just caused alarm bells to go off in your head, this is
Tip of the Week – Keep Surveys Short, but Allow for Comments
Sending a survey? Be careful not to overwhelm or frustrate your audience with too many questions. Keep surveys short. Ten or fewer questions is usually
New! Easy-to-Use Response Templates for Reviews, Surveys and Kiosk
As a location manager, you know how difficult it can be responding to negative and positive reviews, especially if you’re new to the process. Reputation.com
How to Fight Healthcare Worker Burnout
Due to the coronavirus pandemic, healthcare workers are experiencing a severe burnout. Here’s how your organization can fight burnout on your team.
Managing Your Brand Reputation During the Great Resignation
As the coronavirus pandemic slowly wanes, members of the workforce are quitting their jobs in droves. It’s become such a phenomenon that a name has
How to Raise Your Online Reputation Score
A low Reputation Score can harm your business, but it’s never too late to save it. Take a look at these tips for raising your score.
Automobilbranche
Die Plattform für die Automobilbranche Gewinnen Sie mehr Kunden für Wartung und Verkauf und steigern Sie Ihren Umsatz. Erhöhen Sie die Kundenzufriedenheit und stärken Sie
Location Pages
Location Pages Landing Pages that Stand Out and Rank Higher in Search Our SEO and mobile optimized location pages allow you to rank higher in
How to Report on the Digital Customer Experience
In order to properly gage the success of your customer experience, you need to know which metrics to report on. We’ll help you get started.
Kia Case Study
How Kia Increased Its UK Market Share With Reputation In 2017, Kia Motors UK set out to improve the customer experience across its brand and
Using Technology to Achieve an ‘Outstanding’ CQC Rating
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
GM SFE RepMan Managed Service Plans
The #1 Reputation Management Platform for the Automotive Industry Reputation offers the most complete Reputation management platform for GM Dealers. Improve online visibility and engagement;
12 Tips for Customer Experience Survey Design
Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.
DE Resources
Ressourcen Mit unseren Ressourcen wie Blog-Artikeln, Videos etc. erfahren Sie mehr über Best Practices im Reputation Experience Management und können die Datentrends, welche die Unternehmen
10 Tips for Creating a Great Customer Experience Programme
A solid customer experience programme is a vital part of your business’s success. Here are 10 tips for how your team can get started.
Mitsubishi
The #1 Reputation Platform for Mitsubishi Dealers Increase your Sales with Reputation Management Reputation provides you with all the online reputation management tools you need
Enterprise Business Terms
Last updated October 2017. Reputation.com for Enterprise Standard Service Agreement This Standard Service Agreement governs the provision of the licenses and services (the “Services”) described
Why Property Managers Need to Fix a Digital Disconnect
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
The #1 Reputation Platform for the Fitness Industry
The #1 Reputation Platform for the Fitness Industry Grow your online visibility, increase reviews, acquire new members, gather feedback, and send surveys, all from one
How Reputation Enables Access to Data from Multiple Sources
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
How to Create a Social Listening Strategy
We show you what you need to know about social listening, from its benefits to creating a marketing strategy. Improve your customer experience today.
Hospitality
Transforming The Customer Experience For Restaurants & Hospitality Grow your brand’s online presence, increase guest satisfaction, and improve digital communication while providing an unforgettable experience.
EMEA Automotive
One Platform. The Entire Automotive Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the
Property Management
Effortlessly Manage Your Property’s Online Reputation Achieve “no vacancy,” increase resident satisfaction, and leverage insights to understand how you rank against your competitors (and where
Product Offering Details
Standard Product Descriptions Base Reputation Management Platform Reviews Review Booster Business Listings and Directory Surveys Employee Engagement Social Suite Social Listening Messaging Actions Competitive Insights
How To Manage Unhappy Employees
Learning how to manage unhappy employees is a necessary component of running a successful workplace. More and more people are becoming unhappy with their work.
Healthcare
Healthcare’s Digital Front Door For An Exceptional Patient Experience A unified platform to drive provider selection, connect patients with doctors and improve care with deep
Automotive Reputation Management
The #1 Reputation Platform for Automotive Improve online visibility and engagement. Increase sales and service leads. Drive higher customer satisfaction. View Your Dealership’s Rating See how
How Our Top Performers Use Customer Insights To Break Down Marketing and CX Silos
Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
Reputation Standard Terms of Service (DE)
Last updated January 1, 2021. REPUTATION.COM STANDARD TERMS OF SERVICE These Standard Terms of Service (the “Terms”) govern the provision by Reputation.com, Inc. (the
How to Improve Your Online Reputation (& Examples from Transform)
Your business’s online reputation is everything. Take a look at examples from our customers at Transform’21 to help boost your brand’s reputation.
How Veterinary Companies Can Achieve ‘Top Dog’ Status
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
veterinary
The Complete Reputation Management Platform Trusted by Veterinarians Get more reviews, acquire new customers, gather customer feedback, and send patient reminders, all from one platform.
Why and How Businesses Should Gain Control of Data in the Wild
The explosion of social media, online forums, and the like have provided brands with many more opportunities to acquire and analyze data. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers should leverage.
Reputation Debuts Reputation Score Portal at Transform ‘21 North America
Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health
How the Reputation Approach Got Us Recognized By Forrester— Our Take
Reputation was included in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Here’s our take on why we were included.
Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
Mastering the Marketing Technology Stack for Healthcare
Is your healthcare organization’s marketing technology stack lacking? We can help your team get the most out of the tools available to you.
Review Management
Turn Reviews & Feedback Into your Bottom Line The only review management platform for marketers who need to get closer to customer feedback. Get a
What Businesses Should Do about Zero-Click Searches
Does the popularity of zero-click searches mean that Google is the digital front door to a business, and websites don’t matter as much as they used to? Check out this article to learn more.
Using Data To Boost Hospitality Business Performance
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.
How Gyms Can Get In Shape For 2021
Discover how you can use technology and data to deliver a better member experience and drive business performance in 2021 and beyond.
RXM BUNDLE HOSPITALITY
One Platform. The Entire Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next
Why Branding is All About Storytelling
Check out this article to learn why sharing your company’s narrative through content is crucial to building a brand.
Reputation Acquires Nuvi, Leader in Social Listening and Analytics
We are delighted to announce that Reputation has acquired Nuvi, a social customer experience software company, with next generation social listening and data-visualization capabilities.
Reputation Acquires Nuvi, Leader in Social Customer Experience
REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust
The Evolution of the Automotive Customer Journey
Andy Wand, EMEA Auto Director, offers his expert take on the evolving automotive customer journey.
Employee Spotlight: Kate Burns, Engagement Manager
We recently spoke with Kate about her work at Reputation, what her role as Engagement Manager entails, and what excites her about working with enterprise clients like Mitchells and Butler, BMW and KIA.
DE Product
Produkte Eine einzige Plattform, die volle Customer Journey Reagieren Sie auf Bewertungen direkt. Finden Sie heraus, was an einem Standort passiert und antizipieren Sie die
Homepage DACH
Wenn Menschen über Ihr Geschäft sprechen – hören Sie Ihnen zu? Verwandeln Sie Feedback aus Bewertungen, Likes, Verzeichnissen, Kommentaren und Klicks in Ihren Wettbewerbsvorteil. Termin
UK RXM BUNDLE
One Platform. The Entire Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next
Inspire Innovation and Engagement with a People-First Approach
A company’s employees are important in helping maintain momentum. That’s why we make it a priority to recognize our employees for their work.
Schedule a Demo
Schedule a Personalized Demo See first-hand how you can use Reputation to accelerate growth and enhance customer experiences you deliver across your organization. Personalized demo’s
UK Housing & Real Estate
Housing & Real Estate The Platform that Seamlessly Manages All of Your Branches and Properties Improve buyer and tenant engagement. Drive higher occupancy rates. Improve
6 Solid Ways to Turn Negative Reviews into Positive Reviews
Got a negative review online? It’s not the end of the world. Discover how to respond to negative reviews here.
How Housing Associations Can Deliver A Better Tenant Experience
Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
Automotive Dealerships: Your Customers Dig Your Digital Experience
Auto dealers matter more than ever. But to succeed, they need to combine a strong digital presence with a great customer experience at the physical dealership. Learn more on why embracing Reputation Experience Management is the key for auto dealers to operate successfully online and on the lot.
Employee Spotlight: Karthik Divi, Senior Engineering Manager
Karthik Divi, Reputation’s Senior Engineering Manager, shares what he enjoys about leading his team in India, his passion for computers and his background in the Supply Chain domain.
The Reputation Platform Is Now Better Than Ever
Over the past few months, we’ve been working hard to add lots of exciting new capabilities to our product suite. As a result, the Reputation platform is now better than ever — more actionable, more conversational and more open.
Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Why Rebranding Is the New Business As Usual: An Interview with Rebecca Biestman
Gone are the days when businesses waited around for an event to justify a rebrand. Now businesses need to be more agile and organic, and willing to constantly look at the fast-changing market around them and examine themselves, too.
4 Customer Experience Trends für 2021
Das Jahr 2020 war in vielerlei Hinsicht beispiellos. Die Covid-19-Pandemie hat fast jeden Aspekt unseres Lebens verändert, ebenso wie die Art und Weise, wie Unternehmen
Reputation.com Now Available in Google Cloud Marketplace
REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available
How Customers Are Reving Up Interest Around Powersports
As the powersports market heats up, so will the competition. To stand out and be chosen by powersports newbies and enthusiasts, it’s important to make sure your brand’s reputation is strong — both online and offline.
4 Customer Experience Trends to Watch in 2021
The Covid-19 pandemic disrupted nearly every aspect of our lives, as well as the way businesses operate and use technology.
What You Need To Know About 3 Common CX Metrics
Discover the pros and cons of common CX metrics and find out what matters most when it comes to using them.
How to Fight Burnout on Healthcare Social Media Teams
Today’s social media teams are managing several high-stakes conversations on behalf of their brands. Healthcare leaders must provide better support for social media teams during this critical time of stress.
Automatisierung des Online-Reputations- und CX-Managements für den Geschäftserfolg
„Automatisierung“ ist ein Wort auf den Lippen eines jeden Geschäftsführers, da Unternehmen auf der ganzen Welt danach streben, alles Mögliche zu automatisieren, von der Lieferkette
Reputation.com Ranks Top Auto Brands, Dealerships, Dealer Groups in “2020 Automotive Report Update”
Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase
5 Patient-Centered Strategies for Improving Healthcare’s Digital Front Door
To create a more effective digital patient experience in the time of COVID-19, consider these five key strategies.
Wie eine ganzheitliche RXM-Plattform Risiken reduziert
Früher sehnten sich Unternehmen nach mehr Informationen über ihre aktuellen und potenziellen Kunden und Marktbedingungen. Für die meisten Organisationen ist dies heute kein Thema mehr.
Über Reputationsmanagement hinaus: Die expandierende Rolle von Customer Experience
Der Aufstieg des Online-Handels in den letzten Jahren war schnell. Immer mehr Verbraucher kaufen entweder Waren und Dienstleistungen online ein oder beginnen ihre Kaufreise über
Referral Marketing: The Key To Business Growth
Referral marketing is potentially the ‘golden goose’ of your business. Well-executed referral marketing schemes can ignite business growth, drive brand awareness, generate leads, and increase
Property Management Report 2020
Property Management Property Management Reputation Report We Studied 3 million+ Reviews and 70,000+ Properties. Property managers are responding to disruptions on a scale not seen
An Unmissable CX & Marketing Virtual Conference
At Reputation.com, we’re brimming with excitement as we count down the days until Transform’20 Europe – our online conference for CX and marketing professionals –
RXM in Action: Leveraging Survey Insights to Fuel Visibility
Customers are a company’s most precious resource. Is there room for improvement in how your company understands them and acts on those insights? Surveys are
Virtual Care and Patient Experience Strategy
Healthcare is changing faster than ever, and consumer focus is a priority for most organizations. How will the increased adoption of telehealth services impact your patient experience strategy and your ongoing reputation management program?
3 Ways to Use Digital Tools for Senior Living Facilities Right Now
Senior living facilities have changed dramatically and permanently. The fundamental need to find assisted living for loved ones is as strong as ever:
5 Companies Excelling at Reputation Experience Management (RXM)
Back in May, Reputation.com held its annual conference virtually for the first time: Transform’20. Amongst innovative insights and remarkable demonstrations, thought leaders shared their success
Reputation.com Expands Executive Bench and Appoints Shannon Nash Chief Accounting Officer
REDWOOD CITY, Calif. — August 11, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced
Beyond Reputation Management: The Expanding Role of CX
The rise of online commerce over the past several years has been swift. More and more consumers either purchase goods and services online or begin
Reputation Experience Management (RXM): How It Works and Why It Matters
The world has changed, and businesses must adapt to survive and achieve success. Showcasing your brand across digital channels not only increases your visibility but provides opportunities to interact with consumers to collect feedback, improve the customer experience and build loyalty.
5 Reasons Your Restaurant Marketing Plan Needs Review Management
Over the past decade, online reviews have begun having a bigger impact on certain industries. If you own and operate a restaurant, having positive online
How an Integrated RXM Platform Reduces Risk
At one time, businesses yearned for more information about their current and potential customers and market conditions. For most organizations, this is no longer a
Automate Online Reputation & CX Management for Business Success
‘Automation’ is a word on the lips of every business leader as companies the world over strive to automate everything from supply chains to HR
Experience the New Reputation.com Platform Navigation
Hot on the heels of our recent Q2 product innovations, we’re pleased to announce a new and improved navigation design for the Reputation.com platform! These
Reputation Innovation: Summer 2020 Round-Up
Reputation Innovation: Summer 2020 Round-Up is our recap of product innovations and updates from Q2. In this presentation and discussion we’ll explain how each new
Making the Unknowns More Knowable
My first job in marketing began during what now might be considered the most significant shift in the industry’s history. Literally. It was an intersection
Why Healthcare Needs the Patient Experience Feedback Hub
Healthcare providers need to accelerate their journey to deliver an effective patient experience across every touchpoint, from booking an appointment to paying a bill. Learn how a Patient Experience Feedback Hub can help.
Satisfying Tenants and Building Their Brands: How 3 Leading Property Management Firms Are Getting It Right
COVID-19 accelerated significant changes already underway in the property management industry, just as it has across healthcare, retail, entertainment, construction and more. But property managers
Q&A With Derek Chew: Helping Brands Orchestrate a Comprehensive Online Reputation Strategy
Derek Chew has worked for huge companies like Yahoo and Fandango and now brings that wealth of marketing and SEO experience to his own Fullmoon
5 Great Reasons to Engage with Local Social Media Communities in Times of Crisis
On a normal day, connecting with your audience on social media can be challenging. When you’re in the midst of a crisis, it can become
Reputation Innovation: Summer ’20 New Feature Round-Up
Summer is finally here, and while you’ve been grilling some tasty treats in quarantine, we’ve been cooking up our own goodies to make your Reputation.com
Q&A with Thomas Donohoe: Mastering Digital Marketing Fundamentals
Thomas Donohoe is an author and digital marketing expert who helps businesses with effective strategies to grow their profits and market share. Follow him on
5 COVID-19 Communication Tips for Property Management Firms
Property managers across the country are scrambling to deal with the evolving COVID-19 outbreak and protect both tenants and owners from the effects. From handling
What Lockdown Taught Us About Online Reputation & CX
Companies the length and breadth of the UK have been feeling the effects of lockdown on business during the COVID-19 global pandemic. Closures of physical
Q&A with Craig Campbell: A Different Approach to SEO
Craig Campbell has built a large following on LinkedIn and developed proven marketing and SEO strategies that have made him a leading speaker in the
Analysing COVID-19’s Impact on the UK’s Hospitality Sector
The hospitality sector has been particularly hard-hit by COVID-19. This blog looks at the impact it’s had, and introduces some best practices moving forward as
Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth
Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management REDWOOD CITY, Calif. — May 21, 2020 — Reputation.com, provider of the
ORM Guide: What is Online Reputation Management?
And How To Set Up Your Own ORM Programme Your Online Reputation and Why It Matters Whether your business is large or small — with
4 Ways to Better Serve Your Customers During COVID-19
The COVID-19 pandemic has initiated big change. Digital transformation is a business imperative, as people must now rely on digital channels to connect and engage
Q&A With Scott Jones: Pivoting Quickly When Everything Changes
Scott Jones is the CEO of 123 Internet, a full-service marketing company that is helping clients meet the challenges of the current COVID-19 outbreak. Follow
Q&A with Michael Norris: The Philosophy of Marketing Well
Michael Norris is the Chief Marketing Officer of Chicago-based youtech, where he works to market a company devoted to helping other companies market theirs. You
5 Customer Feedback Tools for Automotive Dealerships
When consumers shop for a car, the experience they have at the dealership can make a world of difference. A dealer that cares about the
The State of Online Reputation Management 2020
We surveyed more than 500 companies and combined our findings with consumer surveys from the UK, US, Germany and Australia to find out the impact of proactive online reputation management with respect to the customer journey, consumer trust and long-term business success.
Use an Integrated ORM Platform to Understand Customer Behavior
It takes time and effort to build positive awareness surrounding your brand. Your website might be perfect, and you may have a killer social media
Q&A with George Affleck: The Power of Brand Storytelling
George Affleck is a well-known author and speaker who now runs Curve Communications, a full-service digital marketing agency in Canada. Why have you found storytelling
Closed-Loop Feedback: An Automotive Dealer’s Secret Weapon
When customers reach out to you, do you reach back, or do you ignore them or put them on the back burner? Closing the loop
What Is Your Property Management Firm’s UGC Strategy?
And 85% say that UGC is more influential than content generated by brands themselves. Among Millennials, more than half say that UGC from strangers is
Moving Beyond CAHPS to Access Real Patient Sentiment
Learn how you can move beyond CAHPS to identify how your patients feel about your practice and improve the overall patient experience.
When Should You Ask for Assisted Living Reviews?
Families are under a tremendous amount of stress when they have to find an assisted living facility for a loved one. Few people have time
Mitigate Risk with an ORM Platform
Reputation risk in the financial services industry is a fact of life, and mitigating this risk is not optional but mandatory. An online reputation management
How to Build Brand Trust with Transparency
The best way to gain and retain your customers is by building brand trust. We break down how your business can do that with transparency.
It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results
Research Provides Insight into Who’s on Track to Rank Among the Top for Reputation Excellence in the U.S., Canada and Europe Also Announced: New Reputation
University Day Is Back at Transform’20. Here’s What’s in Store.
You’re all set up on the Reputation.com platform — but there’s a nagging feeling that you’re not using all of the available features and capabilities.
The Blurring of Digital and Physical CX Creates New Opportunities for B2C & B2B Companies
Digital transformation is stirring things up for B2C and B2B businesses across industries, enabling new ways to engage and interact with customers never before possible.
Q&A with Nicholas Scalice: Why Reputation Matters to Growth Marketing
Nicholas Scalice is a digital marketing expert who focuses on growth marketing and landing page optimization. What is growth marketing and how did you get
Build Positive Customer Experiences with a Comprehensive ORM Platform
Creating positive customer experiences is at the heart of reputation management. However, you can’t go about it in a haphazard or disorganized manner if you
Kindred Healthcare Increases Review Capture by 500% with Reputation
Background From traditional care and inpatient rehabilitation hospitals to home services and hospice, Kindred Healthcare supports a range of medical conditions. The organization has more
Q&A with Roman Prokopchuk: Building a Reputation with Decency and Good Marketing
Roman Prokopchuk is a digital marketer, entrepreneur and podcaster whose “Digital Savage Experience” has included many famous and celebrity guests, and has been included in
Cortland: Process, Growth, and Expansion
Cortland Management, national property management titan and owner/manager, has been a valued Reputation.com partner since 2018. Cortland began using Actions, Reputation.com’s ticket management solution, in
Beyond NPS: Which Customer Experience Metrics Really Matter?
Creating an optimal customer experience (CX) is something that most businesses have as a strategy, but just “trying harder” won’t necessarily get the job done.
What Factors Influence Reputation Score?
Do you have an accurate picture of your company’s online reputation? You can get a general idea by listening to what customers say, checking your
Make the Reputation.com Platform Your Own with a Custom Dashboard
“One size fits all” is for socks, not software. Our standard Map, Summary and Surveys dashboard views provide a helpful overview of your CX performance.
How Retailers Can Harness the Power of Positive Reviews this Holiday Season
The holiday shopping season is upon us, and retailers are gearing up to make a big push in Q4. Harnessing the power of positive reviews
Effective Online Reputation Management for Senior Living Facilities
With demand for senior living facilities and communities has been increasing steadily over the past five years, we explore the steps senior living facilities should take to optimize their online presence.
Guest Analyst Faith Adams and Sutter Health Join Reputation.com for Webinar on How Brands Can Excel at CX in the Feedback Economy
Discussion to Focus on the Importance of Tuning Into Online Sentiment to Proactively Address Customer Concerns REDWOOD CITY, Calif. — December 16, 2019 — Reputation.com,
How to Improve Your CX Strategy for the Holidays
Online shopping and mobile technologies are not causing a “retail apocalypse,” despite murmurs to the contrary. What’s actually happening is a retail renaissance, where technology
Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution
Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale REDWOOD CITY, Calif. — DECEMBER 11, 2019 — Reputation.com, provider
Reputation Innovation: Winter 2019 Round-Up
Your holiday season just got a whole lot better! Recently we’ve been crafting and polishing some new ideas in our Product Workshop, and already our
Why Customer Experience Is Top of Mind for Retailers Today
Few retailers today have products that are 100% unique, meaning competition is a big factor. Not only can consumers walk down the street to another
Leitfaden zum Update des Google-Featured-Snippets-Algorithmus
Eine der nützlichsten Möglichkeiten, um Ihre Online-Reputation zu steigern und Aufmerksamkeit für Ihr Unternehmen zu erzeugen, besteht darin, einen Platz in den Featured Snippets von
Q&A with Chris Sundermeier: How CCPA Will Affect Businesses Everywhere
Chris Sundermeier is the General Counsel and Chief Privacy Officer for Reputation.com. We talked with him about the California Consumer Privacy Act, or CCPA, which
Reputation.com Releases 2019 Retail Reputation Report
Retailers who improved their Reputation Score the most saw 3X higher sales growth compared to low performers REDWOOD CITY, Calif. — November 26, 2019 —
Reputation.com Online Reputation Management Platform Recognized With eHealthcare Leadership Award
Distinction Lauds Company With “Best Overall Internet” Distinction REDWOOD CITY, Calif. — November 20, 2019 — Reputation.com, provider of the first and only complete cloud-based
2020 Retail Reputation Report
Today’s customers expect personalized, convenient service and great experiences whenever they engage with your brand. To compete, retailers must remove friction from purchase and return
Reputation.com to Provide Best Practices for Managing Customer Reviews on Multiple Local Platforms at SMX East 2019
REDWOOD CITY, Calif. — November 12, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today
Eine Liste wesentlicher Fragen für Kunden-Umfragen
Umfragen eignen sich strategisch eingesetzt hervorragend dazu, ein Bild über Ihre aktuelle Reputation zu zeichnen und zugleich Informationen zu sammeln, mit denen Ihre Reputation in
Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 —
Drive Conversions on Google with These 3 Tips
Reputation.com recently presented a webinar titled “How to Drive Conversions on Google” which included information about Reputation.com’s new Google Managed Services offering. The webinar focused
Reputation.com Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019
Company Showcases Expertise in Delivering Exceptional Patient Experiences With Online Reputation Management at 2019 Healthcare Internet Conference REDWOOD CITY, Calif. — October 29, 2019 —
Guide to the Google Featured Snippets Algorithm Update
Getting a spot in Google’s featured snippets, also referred to as “Position Zero,” is one of the most useful ways to boost your online reputation
2019 Accenture Survey Underscores Importance of Online Reputation Management for Healthcare Providers
Health systems have a lot of work to do to build stronger reputations with younger consumers. According to Accenture’s 2019 Digital Health Consumer Survey, millennial
How Voice Search is Impacting Your SEO
Emerging technologies change how consumers use the internet, and voice search is the perfect example. Introduced by Google in 2011, voice search has grown into
Leading Australian Shopping Centre Group Revolutionises Their Customer Engagement With Reputation
Scentre Group owns and operates the pre-eminent shopping centre portfolio in Australia and New Zealand.
Reputation.com and Banner Health Share Best Practices for Winning in the Feedback Economy at CX SF 2019
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation Management at Forrester Conference REDWOOD CITY, Calif. — October 14, 2019 — Reputation.com, provider
Want to Boost Customer Loyalty? Fix These 7 Things First
Customers are more likely to be won over by good customer experiences than they are by points systems or rewards programs. Customer relationship management is
TenFour Boosts Customer Success Initiatives With Reputation.com
TenFour Boosts Customer Success Initiatives With Reputation.com REDWOOD CITY, Calif. — October 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise
How Better Competitive Intelligence Will Benefit Your Business Reputation in 2020
Customer experience is intricately bound up with reputation. The intelligence you gather on customers, business trends and the competitive landscape gives you information you can
Are Your Survey Results Genuine? Here’s How to Detect Survey Fraud
About 10% of responses to surveys may be disingenuous, according to Measuring U, a quantitative research firm based in Denver, Colorado. Such disingenuous responses are
Reputation.com Explains How G2 Can Help Companies Win in Today’s Feedback Economy at REACH 2019
Reputation.com Showcases Expertise in Online Reputation Management at G2’s first-ever, one-day-only conference REDWOOD CITY, Calif. — September 11, 2019 — Reputation.com, provider of the first
Roadchef: Overhauling Customer Service at a Local Level
Founded back in 1973, Roadchef are one of the ‘big three’ leading motorway service area (MSA) operators in the UK, with 30 locations across Great
Reputation.com’s 2019 Auto Reputation Report Points to Reputation Management as Key to Excellent Customer Experience, Revenue Growth
Dealerships that Manage their Reputations Increase Average Sales Volume by up to 10% REDWOOD CITY, Calif. — August 19, 2019 — Reputation.com, provider of the
Reputation.com Ranks High on the Inc. 5000 List of America’s Fastest-Growing Private Companies
Numerous milestones, strategic partnerships and 200% revenue growth help land ORM and CX leader a spot among the top half of Inc.’s prestigious list REDWOOD
2019 Automotive Reputation Report
Executive Summary Maintaining a competitive advantage against the backdrop of ever-changing online customer sentiment requires constant vigilance: Dealers must tune into customer feedback and use
What is a Good Reputation Score? 601 or Above
Every business transaction has some basis in reputation. And reputation, like beauty, is frequently in the eye of the beholder. Mess up your reputation and
Start Your Day Off Right with Actions from Reputation.com
When you wake up in the morning, what is the first thing that you do? Raffi would recommend that you “…brush your teeth.” Reputation.com recommends
The Future of Retail: 3 Key Takeaways from Anthony Gaskell’s Recent Interview with Business Reporter
Business reputation has always been important, but perhaps never has it been as important as it is in 2019. The sheer abundance of customer feedback
How to Build a Customer Journey Map (with Free Template)
Your website visitor contacts you for information about your services but then never replies to your follow-up inquiry. What happened? Someone else clicks on your
How to Create a More Proactive Customer Experience Strategy (with Examples)
Did you know that Get to Know Your Customers Day is the third Thursday of each quarter? That’s July 18. It’s a good thing that
The 5-Minute Guide to Building a Martech Stack (+ Examples)
According to Gartner’s 2018-2019 CMO Spend Survey, marketing leaders have allocated 29% of their total 2018-2019 budgets to investments in marketing technology, up from 22%
Why Voice Search May Not Be as Big As You Think
Just how popular is voice technology? On the one hand, a recently published Microsoft report says that 72 percent of the population has used voice
Automated Ticketing: A Win-Win for Customers and Companies
Discover how Reputation.com’s Actions automated ticketing solution helps companies collect, manage and resolve customer issues in a centralized platform.
How Better Online Reputation Management Can Help Address Physician Burnout
Physician burnout is real, and it’s expensive. Every year in the U.S., physician burnout costs $4.6 billion in lost productivity, and the personal expense to
Experiential Retail: 4 Real-Life Examples and Why They Work
Retailers are increasingly focused on generating, sharing, and capturing content to communicate with customers, amplify their brand, and improve the customer experience. More companies are
Reputation.com Secures Top Spot in G2 Crowd’s Leader Quadrant for Enterprise Online Reputation Management
As the Highest-Ranking Vendor in Both Online Reputation and Brand Data Management Software for Enterprise, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif.
The ROI of ORM: Measuring the Financial Impact of Your Online Reputation
What’s a Good Reputation Worth? Your online reputation is important for a number of logical — even obvious — reasons. Over the past several years,
Why the Net Promoter Score Is Under Fire
For many businesses, the Net Promoter Score (NPS) has become an important metric for measuring success. But recently, the NPS has come under fire. A
How to Build a Better Retail Customer Experience Survey (with Sample Questions)
If you run a retail business, one of your goals should be to deliver the best customer experience possible. However, it can be challenging to
Why the Financial Services Customer Experience Matters More than Ever
Recent data shows that Millennial consumers are showing less loyalty to their banks. That’s why it’s essential for financial services companies to focus on the
Reputation.com Releases 2019 Retail Banking Reputation Report
Banks with Low Reputation Scores Can Benefit by Implementing Key Online Reputation Management Strategies and Monitoring Reputation Score REDWOOD CITY, Calif. — June 13, 2019 —
Your Essential List of Customer Survey Questions
Strategic use of surveys is an excellent way to assess your current reputation while gathering information to help you improve your reputation in the future.
The Complete Guide to Reputation Score and Online Reputation Management (UK version)
Learn how to maximise your brand’s reputation — online and onsite — and take action to elevatethe customer experience. Contents Introduction What is Online Reputation
Net Promoter Score: What It Is, How It Works and Why It Isn’t Enough
When you’re choosing your next vacation destination or you’re in a bind with an urgent home repair need, there’s a good chance you turn to
Reputation.com CEO Joe Fuca Unveils Vision for Success in the Feedback Economy at Transform ’19 Conference
REDWOOD CITY, Calif. — MAY 29, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today
Got Multiple Locations? Here’s How to Master Social Media Management
As a brand with multiple locations, mastering social media management can be a bit of a challenged. You might have some advantages over a single
Reputation Management for Car Dealers in 2019: 6 Takeaways from Ali Fawaz’s Recent Podcast with Dealership News
A well-managed online reputation leads to better business outcomes for car dealers. Dealerships that use Reputation.com’s Reputation Score sell an average of 2.4 more vehicles
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