One Platform. The Entire Customer Journey.
React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next time.
Get the tools you need to turn every interaction into a competitive advantage with our Reputation Experience Management (RXM) platform.
Why Leading Operators Manage Their Reputation Experience With Us:
- Attract More Customers and Lower Cost per Acquisition
- Increase Guest Satisfaction and Reviews
- Monitor and Publish Content Across Social
- Rank Higher In Search and Increase Revenue
- Learn from Feedback and Take Action
Ready to grow your business with the only platform that truly puts you in command of your reputation experience?
| Foundation Build Your Reputation Management Platform | Essential+ Establish your listening posts to get found and get chosen | Professional Expand your online presence to amplify your experience delivery | |
| In All Bundles – Reputation Score X, Experience Insights, SaaS CRM Integration | ✓ | ✓ | ✓ |
| Onboarding – Excellence and experience for your go-live success | ✓ | ✓ | ✓ |
| Admin Training – Learning packages to maximize value, results and ongoing success | ✓ | ✓ | ✓ |
| Reviews – Listening and respond to customers in real time; Boost reviews and ratings; rank higher in searches | ✓ | ✓ | ✓ |
| Review Booster – 1 request template (regular or conversational) | ✓ | ✓ | ✓ |
| Business Listings – Better visibility in search; Real-time updates; Eliminate duplicate listings; Higher conversion | ✓ | ✓ | ✓ |
| Social – Build, launch, approve and track messages across all social channels for all of your business’s individual locations | Add-On | ✓ | ✓ |
| Track & Trace – Secured and compliant digital capture form for guest information. 1 unbranded template. | Add-On | ✓ | ✓ |
| Action – Track customer response efforts or internal business changes. | Add-On | Add-On | ✓ |
| Competitive Reporting | Add-On | Add-On | Add-On |
| VoC/VoE Surveys | Add-On | Add-On | Add-On |
| Manages Services | Add-On | Add-On | Add-On |
| Messaging | Add-On | Add-On | Add-On |
Functionality and Flexibility to Meet Your Needs
- Deploy Track & Trace, collect reviews and increase volume and ratings on Google, Facebook and other key industry websites.
- Use your Reputation Score for a holistic view of your brand online, including nine metrics related to ratings, reviews, social media, business listings and more.
- Use the App wherever you are—onsite or offsite. Send SMS review requests and access your dashboard to manage activity on the go.
- Access Reputation University for on-demand training courses and webinars.