
How Housing Associations Can Deliver A Better Tenant Experience
Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
Show up at the top of search every time.
Track, manage and respond to reviews in one place.
Build and send surveys on the sites you care about.
Listen, like and respond to posts in one central location.
Get found and convert more customers at all your locations.
Understand sentiment, analyze feedback and take action with text analytics.
See how you stack up against your competitors with our insights.
Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Increase resident satisfaction and drive occupancy rates across all properties.
Ensure exceptional patient experience across all locations.
Improve guest satisfaction and your brand's online presence.
Attract, convert and retain customers across all store locations.
Use feedback to deliver a high-quality experience for your residents.
Get results without managing multiple solutions.
Streamline feedback, understand the data and take action to improve.
Connect all business-critical systems with our 500+ integration partners.
Turn heads and build brand equity with our industry-leading platform.
Housing & Real Estate
Improve buyer and tenant engagement. Drive higher occupancy rates. Improve your organisation’s online presence. Demonstrate transparency and raise performance.
Enjoy all these benefits and more with Reputation. With our Reputation Experience Management (RXM) platform, estate and lettings agents, property managers and developers, and housing associations get the technology to find out what matters most to their clientele—and to improve the resident experience.
Improve your operations and accumulate positive ratings and reviews by using our dashboard to monitor buyer and tenant satisfaction. Automatically send review requests and surveys by email or text to all clients and tenants, to garner real time, accurate feedback. Analyse unstructured feedback such as social media comments. From all the review feedback, social media mentions, and surveys responses, the Reputation platform provides insights that you can share with your branches and property managers to get found, chosen and better.
Ensure all your agency or property listings are complete and accurate across Google, Facebook and industry-specific sites, so your properties rise above the competition in local search.
Use the Reputation platform to get found and chosen by prospective clients. Put your Google My Business (GMB) listings to work with features like Google Posts, Q&A and Google Reviews to provide searchers with as much information as possible. Make sure crucial location information such as your brand, address, phone number, and hours of operation are accurate. And do all this at scale by updating multiple properties all at once.
Monitoring and responding to residents and clients on social channels builds loyalty and trust, and demonstrates accountability. Like reviews, social commentary contains important insights about customer sentiment. Use our platform to consistently monitor and engage in social conversations about your brand as well as organise, manage and disseminate localised social content.
Collect and analyse all of your competitors’ online customer feedback and visibility and show you exactly where you stand in one simple dashboard.
Also see how your competitors’ Reputation Scores, star ratings, reviews and customer comments are impacting their business. And then gain insight into your brand’s strengths and weaknesses with action-oriented data to help you improve at the company and property level.
Increase your revenue by improving your Reputation Score. Know where you stand against your competitors with our prescriptive, actionable insights that bring together all solicited and unsolicited data points.
Reputation Management delivers an increase in tenant acquisition. A higher Reputation Score can add as much as £4 million to your top line annually (for 10,000 units managed).
We have been really impressed by the impact Reputation has made, both in terms of the improvement in volume of reviews and the boost it’s given to our online presence. It’s invaluable to now have complete visibility of what is affecting our position in Google search, and having the personal support of the Reputation team on hand if we ever have any questions is fantastic.”
GRAEME WADHAMS
Managing Director, Curchods
Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
Discover the pros and cons of common CX metrics and find out what matters most when it comes to using them.
What can a property management firm accomplish by partnering with reputation management and customer experience experts? In this webinar, Greystar Managing Director of U.S. Strategic Marketing Greg Benson discusses the “invisible” benefits that a relationship with a reputation management company provides.
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