Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
Housing & Real Estate
The Platform that Seamlessly Manages All of Your Branches and Properties
Improve buyer and tenant engagement. Drive higher occupancy rates. Improve your organisation’s online presence. Demonstrate transparency and raise performance.
The Reputation Difference
Enjoy all these benefits and more with Reputation. With our Reputation Experience Management (RXM) platform, estate and lettings agents, property managers and developers, and housing associations get the technology to find out what matters most to their clientele—and to improve the resident experience.
Why Housing and Real Estate Firms Choose Reputation
Improve your operations and accumulate positive ratings and reviews by using our dashboard to monitor buyer and tenant satisfaction. Automatically send review requests and surveys by email or text to all clients and tenants, to garner real time, accurate feedback. Analyse unstructured feedback such as social media comments. From all the review feedback, social media mentions, and surveys responses, the Reputation platform provides insights that you can share with your branches and property managers to get found, chosen and better.
Improve Online Presence
Ensure all your agency or property listings are complete and accurate across Google, Facebook and industry-specific sites, so your properties rise above the competition in local search.
Use the Reputation platform to get found and chosen by prospective clients. Put your Google My Business (GMB) listings to work with features like Google Posts, Q&A and Google Reviews to provide searchers with as much information as possible. Make sure crucial location information such as your brand, address, phone number, and hours of operation are accurate. And do all this at scale by updating multiple properties all at once.
Engage with Local Communities
Monitoring and responding to residents and clients on social channels builds loyalty and trust, and demonstrates accountability. Like reviews, social commentary contains important insights about customer sentiment. Use our platform to consistently monitor and engage in social conversations about your brand as well as organise, manage and disseminate localised social content.
See How You Compare To The Competition
Collect and analyse all of your competitors’ online customer feedback and visibility and show you exactly where you stand in one simple dashboard.
Also see how your competitors’ Reputation Scores, star ratings, reviews and customer comments are impacting their business. And then gain insight into your brand’s strengths and weaknesses with action-oriented data to help you improve at the company and property level.
Rank Higher, Drive Performance and Increase Revenue
Increase your revenue by improving your Reputation Score. Know where you stand against your competitors with our prescriptive, actionable insights that bring together all solicited and unsolicited data points.
Reputation Management delivers an increase in tenant acquisition. A higher Reputation Score can add as much as £4 million to your top line annually (for 10,000 units managed).
We have been really impressed by the impact Reputation has made, both in terms of the improvement in volume of reviews and the boost it’s given to our online presence. It’s invaluable to now have complete visibility of what is affecting our position in Google search, and having the personal support of the Reputation team on hand if we ever have any questions is fantastic.”
Managing Director, Curchods
Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your firm's online reputation—and that of your competition.
What can a property management firm accomplish by partnering with reputation management and customer experience experts? In this webinar, Greystar Managing Director of U.S. Strategic Marketing Greg Benson discusses the “invisible” benefits that a relationship with a reputation management company provides.