Drive Quality Outcomes for Senior Care Communities
Analyze feedback data and learn what matters most to your residents, their families, and your employees – all in one unified platform!
The Search for Senior Care Begins Online
Your resident and employee experience is more important than ever.
of senior care consumers did not have one community in mind when starting their search.
of senior care consumers start their research on Google.
of senior living community residents used online reviews during the selection process.
of U.S. adults read 10+ reviews, and 23% read 20 or more when selecting care.
Solutions for the Senior Care Industry
Gain Visibility and Attract More Residents
Show up when and where residents and their loved ones are searching for care with accurate business listings, great reviews, and high star ratings.
Optimize your online presence to improve search rankings, draw in more qualified leads, and drive website and in-center traffic.
Collect Feedback to Improve Experience
Improve your survey effectiveness with customizable, automated surveys, including CoreQ, resident, family, patient, and employee surveys.
Seamlessly monitor and engage with resident feedback across multiple review platforms.
Transform negative feedback into opportunities for growth and enhanced resident and patient satisfaction.
Gain a Competitive Advantage to Becoming a Leading Community
Understand and use your competitors’ strengths and weaknesses to benchmark your community’s strengths and weaknesses.
Dive deep into real-time location-level insights and take targeted action for improvement.
Leverage Reputation Score to gain insights into which communities shine, where you need to improve, and how you compare against the competition.
Centralize Important Conversations in One Inbox
Manage conversations in a central inbox to collect, track, and respond to feedback from multiple channels like text, social, and Google chat.
Chat with residents, patients and their families on their preferred channels, and leverage templates to scale responses.
Track key metrics, like response time, response rate and resolution time, to improve performance and increase resident sentiment.
Understand Sentiment and Discover Trends with Social Listening
Monitor what your residents, patients and their families are saying to, and about, you across thousands of digital channels.
Set alerts for real-time notification when activity happens around your brand, like mentions, trending keywords and hashtags.
Compare mentions, share of voice, reach and spread against competitors.
A Centralized Platform to Manage and Grow Your Business
Effortlessly manage your online reputation and customer communication from one location.
Competitive Intelligence
Social Suite and Listening
Reviews and Review Booster
Business Listings
Surveys
Insights & Actions
Messaging
